SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect too!! Noise cancellation is excellent!! Super recommend!
In the mezha ROSUN OPIS the goods are zroblen. I don't want to buy the goods. This night can not be called out. Ale J is good. The hour of the woman is a little more than a little. The sound is high low in the frequency of normal, ANC is unsinking. Not mixed with vidrizniy modes. Sitting kind yak at the dear so and at the dietini. She has a kitchen in her manual. Women for dodav + 1 Zirku. The Book of norms, do not store the common Windows of tsyogo mountainous do not pratsiyut. All right, all right.
For 2400 will go but the noise only one title
The headphones have great finish, including packaging, great sound quality and canceling noise works very well. Not eliminates hundred percent the external noise, but much help and so you can hear well even with lower volume. The battery lasts several days, even using about 8 hours per day. The first recharge led about 1 hour and half.
Delivery to Moscow is long, 35 days. Beautiful and excellent quality. Of the minuses-the noise whistles in the wind. In Transparency mode, white noise. There is an app with an equalizer, the ability to update the firmware and redirect the buttons.
Request sent quickly by store and delivered within 20 days calendar, arrived very well packed, box it has a footprint premium only by touch you can feel the above average quality in your finish, functions are working perfectly, canceling noise is excellent, Will use enough nights where my neighbors resolve stay doing parties until the wee hours of night, otherwise, the headphones are very comfortable, the sound of your high speakers have a good balance between the middle and bass, met my expectations, my view is a cost-effective, Thank the seller for outstanding service.
The price seems a good product
Excellent product quality
Very Good Quality , in effective Cost
The order was delivered from 22.09 to 10.10. They packed only in a package with a pupyrka without a transport box, as a result, in the factory box the corners and dents are jammed, if you take a gift a gift Included in the kit are headphones and a cord for recharging Type-C. There is instruction in Russian language. With the box, the charge level was 100%. On the headphones there are several holes for the microphone for the work of the shumodawa. On the left button on the shumodawa, on the right-mechanical volume buttons (switching to the next/previous track), in the middle button play/pause/answer. On the connector for charging there is no plug. There is a baseus application to which you can connect the headphones and make settings in sound styles or choose settings yourself. The sound is clean and deep enough. On the shower there is an adjustment in length. Ambrushurs and perfume from the inside are soft. They look nice. Took For 2600 rubles.
Product impresses by level of workmanship and details, seems a premium. The audio quality is very good. The features of insulation environment feature a "hiss" abnormal "but in normal option is excellent insulation. Product price is very! Delivery was made in record time.
Quality product with a construction, sound and equalized and noise reduction function works perfectly. My request took 2 weeks to arrive
Very practical and easy
Are beautiful the top too Arrived super fast and well packed
Arrived super fast and well packed
Great headphones. More nechevo to say. Thank you store.
Post Ugandan package, how to give quickly became, And so everyone works well.
Excellent value for money. Very good!!!
Great phone finish well made and comfortable. But my came crashing in connection with phone and notebook, plus not connect to app baseus. Noise cancellation is shy, but the value is very worth.
They came well now try them
The product actually exceeded my expectations excellent money has power and sound quality
Product of good quality and well made, sound a little low bass great, store is congratulated recommend.
It was due to arrive on September 1, but... Arriving September 14. The courier is quite slow. Even though the product is unopened, there is a scratch on the surface. Why is there a scratch on the product when it is not used? If it is Korea, it is a clear reason for the return of the product. I tried it after charging... When you turn on noise canceling, the white noise that "Chick ~" when you wait is quite annoying to your ears. There is a lot of difficulty to compare with Sony products that have too much difference in price, but it has a noise quensling function. It is better not to expect too much from the wear. The design and sound quality of the product are more satisfactory than you think. After one charge, the actual use time is not yet confirmed because I received it today ..... Oh, my... There is a Korean-language signature. The manual size is too small and simply marked with a trap ..
Headphones like. Office noise is cut off well. But in the subway-do not cope.
Sensational! In almost all amazing sound Nothing to complain Perfect packaging Delivery was made in 7 days! Here in Sao Paulo/are Bernardo Loved!
The box came crumpled very much, the headphones themselves are whole, by sound for such a price is quite. Got the parcel to Lo, in a month.
I received the package, the box arrived a little damaged but slightly. We will see if with time the autonomy remains. (on the other hand bass level is a little choking)