SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earphone very top, beautiful, comfortable and has a acabento satisfactory! Canceling noise it is very cool, it abagou almost completely noise fan on. Until the moment am enjoying we see as the use!
Great phone, exceptional product, well made and well packed recommend.
Perfect Seller sent within 24 hours after confirmation of purchase. Arrived 13 days early. Arrived well packed and in perfect condition. Just very satisfied. Am still testing time but my impression so far is that the phone has serious, midrange and treble well balanced but what caught my attention is that the serious it has a good blow, are not strong, But has a great definition and average are also very nice to hear on piano, or voices, the treble not call so much attention, but believe it is placebo effect already use the KZ ZS10 pro, and it has treble slightly forward. Probably Future back with more details.
Delivery to Yekaterinburg week. Excellent ears, took on the replacement of the same older model in four years, also from edifaer. Specially took with noise reduction, works Cool, now no one can reach me
The product is awesome and the noise cancellation really works. The only thing I was a little disappointed is only SBC support but it is clearly pointed at specs and I’ve read before purchasing. After used the phone and hear his excellent sound I was wondering the quality enhancement on supporting Apple’s AAC.
Product arrived in perfect condition, very well maintained! Original material and with a quality hell⭐⭐⭐⭐⭐ Recommend!
US, this phone is wonderful! Is arrived sooo fast! Aprovadissimo!
All as described, the battery has not yet been used, non stop for 8 hours. One minus is the plastic, which stretching on its head, will crack over time. But it's then, and now I just roll, perfectly sit on my ears, do not sweat my ears sound great. You won't.
Delivery to Minsk in 29 days. Correspond to the description, all functions work. On the ears sit comfortably. Seller recommend.
The store sent my request the next day the purchase. Could follow the shipping process/delivery in its entirety by app, and always being notified by e-mail. Beautifully packaged, which certainly minimizes damage path. In my case received the product in perfect condition and with 10 days before the deadline. As the product itself, even the reference other equipment, in the same category, one brand competitor, am very satisfied. The sound quality is excellent, the functions work in its entirety and perfection, the pads are quite comfortable and not let me stressed over time. Not use for sport practiced me limito only studies and work. Soon received ordered 2 for gift! Worth the price of the purchase, and leaves no regret.
Like the sound and the ANC for sounds constant is spectacular.
Best in that price range Beautiful found great.
Got a second headphone W820NB because the first bought in Jan/2022 malfunctioned in Oct/2022. The difference is that now not supports AAC codec, only SBC. Hope durability that first.
Excellent phone, great noise canceling function environment also works very well, has a sound quality and undistorted, not only give 5 stars as found a little low, could be higher.
Excellent Product super attentive and thanks for everything
Headphone exceeded expectations! Beautifully finished, light and with a great sound quality, not to mention the high noise canceling
Hello. The earphone works perfectly, playback is clean, the earphone itself on the head sits very neatly, the head and ears do not get tired. Thank you very much for selling excellent headphones)
Came whole, loaded. Sound, noise reduction, transparency mode, everything works fine, easy and convenient to switch! On the head perfectly sit!
Top Product... work perfectly in my PS5 atravéz transmission Bluetooth adapter ugreen… Fast delivery congratulations
Sent on the day of the order, to ECB went a little less than 3 weeks, took for 3180 with a coupon from the store. Headphones work their money for 100%, I think it's top for my money. For such money, I received very comfortable headphones, good quality: Plastic is pleasant, does not crack, earplugs are soft and pleasant, on the headband is also a soft cushion, our from already 2 days without removing almost at home and on the street. I rolled them in the subway, the sound of the train is jamming well, I did not expect it, I can hear only a small rustle on the background, but I can listen listen By sound: For Rock are not very suitable, lack for full happiness of upper frequencies, for everything else fit perfectly. The only negative: so that the application saw the headphones need to turn on the geolocation, after connecting it can be turned off, but I realized that there is no point from from from For this money, I'm happy with the headphones, they work them out several times, I thought to take top Sony, but now I will change my mind.
Was shipped quickly, price performance top! But it is likely to be louder ranges actually, the sound is natural and clear, nothing vibrate or overturns itself, good quality for this price, thanks.
Box arrived mixed, but the product arrived intact. My first impressions are that the phone is really very good.
Headphones top. That's just the parcel arrived for a week later than the promise.
Edifier w820nb ANC wireless headphones, high resolution Bluetooth headset, audio, Bluetooth 5,0, 40mm driver, Type-C, fast charging
With great quality. The option to use the cable connectivity is very functional USB-C as option for computers. Quality mic good. Pads comfortable, well done.
Are very qualitatively made. Worthy sound. The money is cost. Were connected through bluetooth quickly. I recommend the store.
The order came in 25 days, sent out the next day after payment. Reached whole, the box almost did not crumple (the box is not wrapped in pupyrki). Complete set without frills: headphones, plastic casting for headphones, a box, two instructions. The ear cups and the headband are soft and pleasant to the touch. Sound quality, volume rises. Shumodav works-the Metro and the electron are palpably muffled. Transparency mode works. Minimalistic format of headphones, no frills: 4 buttons, discomfort when switching in the form of noise does not cause. The indicator of connection, search, charge one and it is colorful. Hinges do not creak, a small squeak from height adjustment (does not interfere at all). Headphones recommend: they cost their money, good sound, pleasant materials (leatherette and soft plastic), light, sit well on the head. For everyday use (House + Street). Good sobrka-plastic without burrs.
Arrived well before the deadline. Not tested yet but looks correct.
The headphone is worth the offering, and is very light, even, besides being very comfortable.
it took 34 days by fedex to korea. this was my second buying. i love this so much. please arrange faster shipping option to Korea.
White color sweet/sound highest/one month long/different from shipping update status
אזניות top, the superior, sealing soundproofing מצויין, comfort מאד. To hear the high - res has the האזניות with cable C-לודא marble adapter free shipping
Phone money, muffles the noise, could only be a louder sound, but Super worth buying it.
Headphone as AD, track options price this in my research group was the best and could find it here in allies for a nice price. Enjoyed and'm enjoying very sound and convenience to use it. It still not discharged and will take quite to discharge because have used it with the wire in computer seen it still could not connect the Bluetooth it on PC, only in Alexa and cell.
Noise really works even without music. Came with 90% battery charge. By default, the AAC codec is connected (the w800nb model connected with the apt-X codec). The quality of music from the phone suits me, but I'm not a music lover.
Headphones amazing quality and construction. Super satisfied.
great headphones, good quality sound and very comfortable. Only concern I had was how the box arrived, and concidering im not the only customer who experienced this i recomened ording these headphones from the offical website. The box was quite mangled so it obviously wasn't handled very well. for $100 I'd would have liked the box to be in better condition. Very luckily the headphones were not effected. (was shipped very quickly arrived within 2 weeks)
256 tale was too. Honest value and the sound cancellation is sensational.
The phone is really very good. Delivery was very fast (9 days), and look what I live in the inside of the Northeast. Indeed, the buttons on the side are not so practical. But, the sound is amazing. He is sober, balanced, without serious damage to voice and instruments. What was definitive my choice, after all was in doubt if was it or Q30 of Anker, that same equalized in application was branded bass very strong for my taste when used a friend. Finally, very worth and noise cancellation is sincere to the price. Is good, but is not nonsense. Using the gym and bus for college. The gym, the instructor has tap on my shoulder to talk, coz simply not hear anything and look that I did not put the sound on the stalk, the NC takes the trick. In bus, get in front because of my stop, it barrasuficien engine. Simply barrel me from the outside world. Loved, note 1000.
Arrived days ahead of time and the product came with all items and matched my expectations, better, and better than I expected, canceling noise excellent, environment and good, but the more impressive and audio quality. Best price money it.
I Ordered Aug 8, it arrived Sep 13, it took 35 days. Item was great. but I hope the store offer the 5 days shipping iption next time.
Very good headphones saw US comments was low and not anything low and very high quality less than 240 real best headphones Q I already saw 17 days to arrive without fee
10/10. You can make friends with Edifier Connect app and monitor charge, modes, etc. Through the equalizer, the sound becomes more juicy.
Phone only works to 40kHz via USB cable type C. The audio has amazing quality and is very well balanced (the major is soft compared with the same price and the treble and bass are equally gifts). Felt a little discomfort using it with braids but in no time the bothered while I wore this phone. The foam is very soft, but the synthetic leather gives the impression that will discard after 1 year of use.
Arrived fast and well packed yet tested p know the quality but seems to be a great phone
He arrived fast in 16 days, a little mistreated the box but the headphones are intact, the sound would be missing.
Excellent headphones, on the head sits well, nothing presses, the outside world is not heard, it's a pleasure, I will unsubscribe after discharge and charging)
Very quick delivery, it’s 2 weeks to arrive my place. Product plastic quality looks high-end product. Highly recommend
Seller note 10/10! Sent my product in 24hrs stated only $10 dollars and my product arrived in 13 days calendar! Very fast! The earphone is of great quality, beautiful and comfortable, completely covers my ears that are not so small KKKKK the ANC not works with voices, but let the phone ringing any music or listening to anything else u not listening absolutely nothing sound external, even a well volume down. The sound quality is very true and harmonic. Here the 1 week I back for another review
The product (Edifier W820NB) is excellent! Met well my need. Bought to study online through video-classes. As Watch classes (flat) have some noises neighbors wife, Street, works, chachorro… And noise cancellation, although not 100%, can filter big part of noise or at least greatly decrease the intensity improved my concentration. Indeed the sound volume is not very high, but what caught my attention was the quality: just fantastic! Listen Music by Bluetooth is great. Tried to test the hi-res listening with the cable connected, but not noticed a significant improvement. Or the audio source had no quality hi-res, or my ear is not so accurate. Not noticed any difference of sound quality compared a JBL have. Recommend buying (sound quality and fair price noise canceling). Now if your claim is hear music in the Heights, seek another option.
Headphones came earlier. Packed well (in pupyrku). Sound quality bomb. I recommend it to everyone!!!
Wonderful!!, maybe you feel lack serious at first, but with the time to realize really sound quality that it conveys you will wonder your conventional hahahha, note 9, it should come with a case as the competitor. Arrived in 12 days in Salvador, Bahia.
Excellent cost-benefit. Product quality! Super fast. Recommend!
Great phone! Surprised me the Bluetooth connection with the Mac that works very well and can not interference mouse. When the battery just can use connecting via USB like traditional P2 connection! All the answers were very quick, things that never get with other. A cool thing is that to change the environment a audio noise canceling for sound in English is triggered stating the chosen so.
Very good phone, well balanced sound and comfortable in use. The ANC works very well with noises constant. The app could be more complete and own EQ options, but works ok way. Overall, a cost-effective.
Like the audio quality, but seems fragile but that only time will tell
Excellent phone, is not very high volume, but is well insulated and light, worth the price.
Came in a box neatly, not pumped, complete with a wire Type-C meter length. Connected to the computer in 5 seconds via a Bluetooth receiver, with connection to the phone there were also no problems. Subjective evaluation on frequencies: low by 9/10, medium and high by 10/10. The charge keeps amazing, in quality and design there is nothing to complain about (the color is noble, to the touch matte), the location of the buttons is intuitive, you sit on on on The swivel mechanism of the speakers is convenient for transportation in a case/bag. To date, in this price category, the order is better than jbl510bt and Sony wh-ch510, even cheaper, so I recommend.
Refined workmanship, nice sound and pads very comfortable. Excellent purchase!
Earphone spectacular, very comfortable, balanced and great definition frequencies. Can buy without fear.
Quality absurd personal, can buy without fear. Was afraid but is all promises. Arrived very quickly, in about 20 days and I live in the northern region. PS:'m using direct about 6 days and the battery came it still is in half.
It's Day after day. The box is almost not crumpled, everything is whole, everything works. On the head sit well, comfortable. Fit ambushur is perfect, even passive noise insulation is excellent. The ambushurs are soft. When the headphones in the hands of the vertical plastic creaks, but when the head is worn everything is fine. Connect with the phone without problems. The machine connects with the AAS codec, although Android (Xiaomi 11lite 5G NE). If you switch to SBC especially anything does not change. But if you connect the wire, then then there is a sound. After I tried to listen through the wire, I do not want to play Bluetooth anymore. Ballet modes. Transparent will help unless that with the steamer or if the machine will signal, the sound is missed, but talking with the companion will not work, because the music still plays. And at the volume so that you can adequately contact the world music is not heard. Difference with noise reduction and without there. But if there was no regime, I wouldn't lose anything. Passive noise reduction is excellent. For 3 thousand-very good.
This earphone is wonderful!!!! Excellent sound, noise canceling and sound are awesome, worth every penny, super recommend.
The phone has a noise canceling excellent spot be almost inaudible sound environment. The audio quality is well balanced even no equalizer but is excellent using a good equalizer as powerampenq. Recommend product
Arrived in St. Petersburg quickly, but still with a little later relatively projected delivery date. The sound is pleasant, the bass is a little missing, but bearable. Active noise is cut off background noise, rustle, hum, but loud sounds will pass. Also the noise does not friends with the wind, it begins to play in the antiphase :). In my scenario, the use of the battery is enough for a week and a half, and this is 4-5 hours of music a day. Ambushurs are soft and do not cause discomfort even with glasses. For this price-top, though there are several claims to them, which I described above
Think a good phone! Already have the w820bt is this w820nb exceeded too.
Cheap other felines and otherwise experience only to come Box is squished was but product is not over Membrane nappy for sound more nicer
Still not tested, more is very beautiful, the store I super recommend.
Very good phone, like sound, noise canceling also, is not very high because see no need already Q noise canceling help very already did request a case, not worth Q comes in set, and already bought one for a friend.
Arrived very fast in just 7 days, found amazing, the product came as described, undamaged, came, let it charge for a time and quickly was in 100%, the product is very beautiful and very comfortable because it aligns perfectly sound is good, meet my needs.
Very good product, but as is my first with ANC not have as compare. The continuous cancellation works very well with noises as fan computer for example have other noises reduces a 20-30 without be touching anything, and 70-80% touching anything audio volume about 60%. Purchase 09/06 and delivered 20/06.
Very good, quality excellent price sound that was charged. The Edifier always delivers excellent sound quality devices. Came well packaged and TBM is super light phone, even thought the box was empty and I had been stolen heheheheheehe. But came right.
Excellent! Build quality, for it is only plastic, excellent workmanship. Exceptional sound quality, fighting with even more expensive as Anker soundcore Q30. The noise canceling insulates well noise constant and low and medium intensity. Fast delivery only 12 days and 16 days in total. Packaging arrived in perfect condition. Super satisfied. Recommend the product and also the store that made the super fast.
The product is exactly as described. I just expected more noise cancellation function, but as is the first time I use a function as think was good that phone
Excellent product! I am very pleased with this phone! Cost effective!
Wonderful product, better than I imagined.
Very good sound like the really worth the cost☺
Product arrived very quickly, excellent sound quality, perfect workmanship
Apparently is good quality material, sound very good… Am still mainly testing on the durability of the product.