SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mic Works
Received item in good condition. Yet to test its performance.
Everything came intact, on time, for this money bomb!!!
Good not used yet but looking forward to use them more feedback soon.
Excellent Product recommend to everyone, great store!
Sconnecht on iPhone 12 did not immediately succeed. I had to dance a little with a tambourine. The sound recording quality is far from ideal. The assembly is also so-so. All luftitis and as if in the hand will break. In principle, as an emergency measure can help when recording on the street, but indoors is definitely better on the built-in write. For this money, a good solution.
It came quickly, packed well. Tomorrow I will check in the work, I will add a review
Excellent sound all work, I recommend)
Quality amazing i will recommend store
Everything is super.
Enjoyed a great microphone
I 've already tried it and I really like them
Tried, on Samsung a52s works. The voice is good. Packed extremely not logical, you can see in the photo how the connector sticks out.
Fast shipping, thanks
Accessory very cool, recommend!
I like it.
The sound quality is not cleaner than you think. I'll have to write more, but I think I need some correction.
Is Yes as described, in however think the meteria fragile but works as it should, had a difficulty on the first time because the receiver works only in a position but After found work perfect, will start to use fact and over the days leave another comment, but is this, think worth to help produce a Content
Excellent product quality. Still not tested 100% but loved. And the store was excellent. Not taxed.
That's what it's worth!. For less than 10 € don't expect a smb7 but if you need to be able to videoconferencing where it's very im by tante for you to be moving for you, it Nonexistent Graves, the right means and the sharp ones at last I give you a five for the post vents service as the product arrived defective, nothing to object to the store. Reception time approx 8-10 working days.
Recommendation 100% JK shop official stores!!!! Matrix Camaragibe -Alagoas.
Very good and very fast
Cause very well packed, product very well protected, smoothly delivery, removed it in mail city, quiet, dento to deliver ..
received with thanks
I arrive very fast and in perfect condition, highly recommended the product and store
Send fast. Comply with the description. I tested and works perfectly. I recommend.
Everything works
very useful for vlogs, interviews and broadcasting. Working as per the description. Recommend
Fast shipping if they work well
Super