SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good headphones recommend you the producer before the deadline
As in the description. Work.
o,k
Headphones are second, took his wife. Headphones are not flimsy, the sound suits. I shot a video review of the parcel's cheese. Find in Zen mosquitoes Vitaly
The wire is slightly short for me The sound is medium. For this money headphones norms
Order received. We walked, as usual not very quickly. Work. For music very good. The microphone has not yet checked, but I think everything is great. I take the second such headphones. So there is trust in the goods and store. In general, a cool headset, I recommend (a banal phrase: for this price 175R.) 5 stars.
I take it often, quickly break, but they are comfortable
Everything works, plays normally
The product description corresponds. The sound quality is good, the bass is loud. Thank you.
Normal sound quality and workmanship. The previous ones lasted half a year in very active operation.
Good headphones, all as in the description, loud, clear sound! Thank you store!!!
Normal headphones, the sound is good, but took the first two months ago and they already broke, first stopped one earphone to work, and then the second
These headphones I order for the second time, they are excellent, very long cord, and that is super convenient, the quality is chic such a price. 10/10 S
Comfortable Headphones with flat drive.
Headphones work, quickly came Thank u!
The headset is normal. The sound is voluminous. At its price will go. Headset-audibility of norms. Wires are not confused. In principle, the goods are not surprised, but quite satisfied. Five stars. Recommend.
The sound is excellent, made qualitatively and neatly. Everything corresponds to the store's description. I recommend to buy. The seller is attentive and friendly. Delivery to Yeisk 34 days. Thank you, health and good luck in business.
Headphones norms, but for music well, it's better to buy one more expensive if you are a music lover Well, it's okay for yutuba.
I already buy a third of these headphones, took stock. The sound suits completely. Recommend.
Thank you very much for the headphones received in 20 days
Caliper headphones
It came for 18 days; for 140 Russian rubles good headphones, at least in stores for this money of this quality you will not find. With the store did not communicate, sent quickly. Sound good. In general: for this money I recommend.
Good ones
Excellent headphones of the entry level: they have the entire spectrum of frequencies: Bass-medium-high. I recommend to look closely, you will not regret it. The sound is balanced well enough to comfortably listen to music and watch movies. I bought the second, and at the time of sale I ordered also a third, because. The cost was 135₽-sin not to take!) serve a long time. In addition, a pair of ear cups of different sizes are included. Previously I bought the exact same from another store, but it's cheaper than 40-50 rubles, and the difference in quality is not any. Good luck to all!
Good headphones.