SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order arrived in Peru before the date and works correctly, good product, good service
I arrive very quickly to Costa Rica thank you
Received yesterday. Arrived well packed, still not tested. Arrived well ahead of time.
Works OK. You can connect to the phone by 5mm longer. Product and store recommend. Packing can be better.
Product arrived on time, well packed, without any damage, product exactly as in AD, tested and surprised me, excellent audio quality. Recommend the store.
Excellent Product... just as highlighted in the description. I'd love to get more of it.
thankyou so much within 16 days
Device very good, complies with the promised, received no charge and very fast. Battery life have not had time to test, but quality sound pickup is excellent
In just a week all concerned, very fast! Equal tested when they entered. Quality of the sound is within very good, outside we need them still testing. Only to which we can notice that it's not A-brand is, is that the receiver may not fully connect to the lightning plug.
The parcel came in a month. Checked on the phone honor Android axis. Additionally, I did not install anything. Connected, launched the camera, recorded. The quality is excellent. No noise. Very pleased.
Excellent store like product, as described! All works and gave me a adapter for computer thanks.
Excellent microphone, Super useful and excellent quality without hesitation I recommend
They will be flimsy very much. Lungs. On their money in general work well.
Good mic! Probably you are not going to find better price/quality.
Came as advertised. working so far on my android phone. Yet to put it through its paces.
Very accurate as described. Fast shipping
Everything works fine. Slightly deaf in comparison with the built-in microphone iPhone. In general, norms
Works like OK, but need to check on the phone without a 3,5 Jack Jack. I have one. Therefore, apparently the phone does not understand that it was connected to the microphone
I love the mic, came out a 10/10. Looks way better real than in picture, I highly recommend the store
Works good for the price, microphone quality like airpods microphone - not the best but it works. for the price its awesome, just if its not really close to the moth the sound is really low and not clear (if you mount it like a lavalier-microphone). but if you need something quick its your go to.
Tested and approved
Best Quality And Best Service
Fast delivery. Came in 10 days and everything is intact. Tested it and I'm satisfied with the microphone. Though had to download a third party camera app (open camera) before it could work on on my Oppo. Very satisfied with this purchase.
Poilo, works with the phone perfectly and separately each, and two together! I will continue to test with PC
Item arrived on time, in good condition and works as expected. Thank you!
Guys! It's something to do with something. Accumulated on the microphone from school dinners. I kept my money. Before that, I recorded from the headphones (the headphones have a built-in microphone). The sound is just a gun! Take, you will be very surprised by the purchase for a price of 700-800 rubles. IPhone 6 just put for an example. So I tried everything on iPhone 11. The recording works, it works just in a recorder, just as in my surprise it works in garazhband.
Thanks for the product arrived. The Brazil without any defect, jaguaribara/Ceará
Although the appearance of my received product doesn’t look like the description pictures but it’s function works pretty good from my quick test.
Good microphones, downloaded the app to the phone the first you like, connected-both work, write sounds in one recording. Looks pretty.
Has received quickly, before the declared time! has checked, everything works fine! the store is excellent! definitely five stars!
The delivery was very quickly. Sound takes it very well on over the microphone. Some bright in sound, but you can in noisy environment super good the own voice record. With SEM Samsung S22 Ultra was it a very good and simple operation. I am very satisfied. The sound could be slightly duller, but for the price very well.
It works perfectly. The quick delivery was one thing that stood out to me. It took about ten days to reach me. When I want to playback my recordings, I have to unplug the lighting jack, which is not the case with my friend's; his works without having to unplug, although he bought from a different vendor and the brands are different. Comparing the sound and background noise too, kind of think he has a better quality. Nevertheless, this works fine for a start, considering the price, and I love the fact that it works with the normal camera application.
Bought came early, screening stopped in customs, after not had screening, but came early, did a quick test and got very well, came well packaged without damage, product same as advertised, detail important signal receiver connect the cell, Both can Samsung or Xiaomi where lights red light and always to the left side, and Type C input to the right side, if u do not it does reading, recommend who uses Xiaomi use GCAM, Because a photo app better than Xiaomi cell propio and it supports microphone, native application most often not accept, will do tests even if I have some problem came change my answer and note. But so far all work
Very good product. I recommend buying it with this supplier!
Arrived ahead of time. Tested is not like the ad. Recommend the store.
I liked the product very much, for the price the quality is excellent. It came fast.
Excellent microphone took with 2 microphone mi and adapter for iPhone With the beginning I thought that the adapter does not work, but it turned out just need to insert the right side with the pattern up
Everything works. The microphone is not top, of course, but norms.
Good product, high quality, product delivery arrived on time.
The microphone works well, it came very quickly-2 weeks before Astana, it works both in the main camera and in the motive of the video, the only thing that did not immediately understand understand understand nudity first insert one piece of microphone into the connector, then turn on the microphone and everything is ready! Of the minuses, the box is slightly crumpled
Arrived pretty quick.... At first I was thinking i need to download an app or something to use. But tested with the phone recorder... You can see that you can voice from a distance. And it works...
Very cool microphone for this money. Noise reduction even is. Testila on the street in the wind, everything is super. Very satisfied
I test working good.and I appreciate honest and good store.but I am only disappointed from Ali express services.
very good product packing is sooo good accurate delivery love this quality
It corresponds completely to the product indicated in the description and in the photo!! Sounds super! I love it and shipping super fast!
The box is whole, did not crumple, the microphone works, quickly connected to my Huawei.
The item came in two weeks and was in good condition. I totally appreciate the store
Good quality, came to Ukraine in 3 weeks. But there's one thing. Does not work on Xiaomi in native video camera app. I had to install and shoot through 24fps, so that I could choose the external source of sound in the camera. And so everything is super, it's a pity that there is no recharging via Type-C during shooting, in the previous version of the microphone it was.
For time, I already have it in my hands. Now I just need to prove it if it works properly.
good quality product. surprise, within 15 days my order got to my doorstep ♥️
Very good, tested, not need app just plug and use,
Exactly as the picture. Was sent immediately and arrived in less than 2 weeks in sp. Recommend store and store. Very good and the audio best yet.
Item was as described, works well, delivery took about 12days which was very fast. Pleased with my purchase!
Loved aprovadissimo recommend to everyone, thanks to the store you is amazing
He arrived in two and a half weeks. I 've tried it and if they work well so far, the entrance is iOS, loaded wine.
Product tested and really is very good! Made a recording far and looked like I was with the phone talking. Can buy because it worth!!! Just connect the microphone and put the other piece and ready!
Very good! The sound is captured in a very good quality. Was at a distance of about 3 meters, and still sound continued very good
I bought the microphones on Wednesday the 17th, they arrived Thursday the 25th in Mexico. Very fast. I already tested them, they're good quality and clean the sound. Remember to use an app to record the sound, it doesn't work for me when recording videos, but it must be my cell phone. I recommend them.
Delivery to MOS. OBL. 24 days. Very cool wireless microphones. Small and comfortable. Tried on the street at a distance of 25 m. The sound is perfect and clean. Like you're standing there. The wind blew. Wind protection is excellent! I don't know how long he'll last. Yes, if for a month, you can buy at least every month. Analog of a kind worth 30 thousand
-Arrived early; exceeded my expectations; very worth buying; Super indicate; is totally same with what was described; very loved;
Good mic, came exactly as expected. Though mic does not catch sound as expected but it is very good for the price
I drove a little longer, but not critical, micro fire for my money, boldly order, the sound quality is very worthy!
Very Good, the noise cancellation was superb! I highly Recommend
Is working
Device works perfectly
I totally recommend. It works
Product with quality amazing functionality very good!
Well, all right, as the product indicates. The shipment was over 12 days but it was fast equally. It goes well packaged, and speaking of the microphone because it is heard well, but if you put it away from the mouth (in the T-shirt) it is heard a little worse or lower.
Very good experience. I did tests and very good sound.
Product came as described. Works without problems. Good pickup and very practical.
Super good, I arrive well and only hard 9 days to arrive, I recommend
Received and works well
good
Excellent purchase, recommended, good quality, good audio, perfect.
The transmitter is powered by iPhone, the range that was able to check 50 meters of visibility. The sound quality is 4. cool!
chegou
Boa
Box came quite battered, but the service was thought to be иллиана, checked immediately on the set and the sound was more than tolerable. Cool purchase for your money.