SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived very fast
So cool
A good microphone at such a price.
When getting karobka was crumpled but all contents whole maybe this mail so made sound for its money best thanks yanmai
Very good quality
Came quickly in 6 days, really liked.
Very good
The color is not the one I ordered but it is good quality
I loved it, it came perfect, fast and well packed I recommend the product and store thanks
It came well packed, the material is good, and pro the moment is heard well, it's a bit complicated to set it up to the computer but it works well once you get it. As for shipping it took 1 month and a half to arrive, the store took a little time to respond. Next time I will buy again, however I will write more comments in A month.
The microphone is good. immediately connected to Ps. Coil with illumination works too. for such money. normal microphone. baby is glad
Delivery to Ukraine in about 2 weeks, glow microphone just smoothly color changing, headphone jack no, volume control on the microphone itself no, but probably it does not. In addition, the tape for 5 volts goes, everything is as in the description, thanks to the store I recommend!
Very good product, came with a free one meter led strip, arrived before the delivery date. It is highly recommended to buy.
The truth is just as what they offer the truth is audio is pretty good or for the price was worth it and came super fast the truth I recommend it quite and the store very attentive always the excellent and he gave me a very good led strip to
I arrive fast and well protected, boxes without any mistreatment, not heard very well but for the price is spectacular, very satisfied and recommended
Thank you arrived Angola within
The shipment came in two weeks which was kinda fast, I think the mic sounds great for the price although, It’s a little smaller than I expected. Also, I didn’t know that the computer wire was permanently attached to the mic so it’s not detachable. In short, if that cable becomes faulty, the mic is as good as useless. If you need a budget mic, I think this one will do. As I use it, I’ll update the review.
Ecellent product arrived before estimated time
Great earphone high quality and very good for lives is stremar
Quality material delivery the promises, the sound is leaving perfectly
The product came working the sound has not yet checked how it sounds and so it works. I hope it will last a long time! On account of the LED strip, it did not work for me! Micro so normal! Only there is 1-when I put the pop filter on the microphone on the stand it begins to fall! I don't know what to do. I had to hold it by the lamp! The product is so happy with 8/10 it works.
Excellent product meets description and recommended and good gift
Already has a while but still not tested because lack WiFi board to use internet because my router is not working the Internet via cable, so not downloaded anything or used, just called the mic along with the rest of things purchased to mount the PC and is calling Only whether will work in use after the board WiFi arrive! After I come back here to give feedback on!
Product arrived fast and great quality, as advertised.
It works great
I asked for it as a gift for someone, but according to him it came all right and it is heard well, communication with the store was super good, I highly recommend
For this price its perfect!
Great, I'll try it.
Excellent microphone, it is very good, compact and brings a meter of led light; Excellent, very satisfied
Quality is very good, fast shipping, the price with RGB lighting is amazong, light is breathing very cool,A really good mic for the price. The mic sounds great! I love the accessories that come with it. Definitely recommend!