SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super-thx!!!!
Très bien
Very good product, perfect for my Ciuccbox, based on DFplayer Mp3 mini.
They are like in the publication, they are of low quality and do not have the best sound, but perform their function
The sound is good but it looks fragile. for such money will go.
Nice sound, not the best quality, but good for the price
Price quality is consistent. The sound is deaf and quiet, the quality of plastic is cheap. everything has come. For a child is normal, for an adult it is necessary to take something more seriously
Nice strong sound, good isolation from the surrounding noise, lightweight and easily adjustable. I wish they had volume control. Very fast delivery
Well medium. price = quality It's amazing how they did not break .... Absolutely without packaging...
For your price, they seem fine to me.
Excellent service, if it meets what it sells arrived 19 days earlier than agreed, with excellent sound quality.
He arrived quickly, as described
I loved the product they have very good sound and arrived before the date very good service
store was great. my item came bit damaged but communication wit the seller was good and matter was solved very well. happy to buy from this seller again
Work. But the packing is very weak
Very good
Thank you very much. The product has a good quality and nice design. Its easy to manipulate. The sound is wonderful. The color is vibrant. I am very satisfied. The package arrived moderatly fast. Thanks once more.
i order this by july 8, 2022 and receive on july 21, 202. 1week and 6days to be exact to south korea. i can finally use this for my props for cosplay. very accurate with the pictures. and also have a wire. i see some crack in one headset but its okay when you take selfie with this they cannot see. cheap and simple design but elegant. also this headset is not so heavy. but i dont try yet to my pc cause i will just use this for my costume, so thankyou store for fast deliver! more power! :)
Is to recommend, good sound. am very satisfied with.