SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it. I hope there are more colors. It's good to use
They are fantastic and perfect for the ear, and you can see the load and connection of each earphone in the housing. It's very comfortable in the bag. Cable attached
Everything works, the order came quickly, the sound is quite normal
Excellent earphone, normal charging, fast charging. Everything is fine. You can listen all day, if you are on a work break for an occasional few minutes. Good sound quality.
You can hear the sound well. Everybody's fine.
Get on time, good quality
In terms of price, it's great. Good sound.
Excellent very fast shipping
high quality
highly recommended
highly recommended
They're very good for ears.
Faster than expected, recommended.
Headphones, Bluetooth headset. I like them, they work well.
Wireless headphones will be tested immediately after receipt. The sound quality of the headphones is very good. Headphones are very comfortable in the ears
It's comfortable to use, and the phone is clearer.
Running with you is also very strong and easy to carry during useful life.
Easy and fast to buy
I forgot to complete the order, what should I do now?
Arrival speed is very fast, sound quality is very clear, connection is very fast, use is also very comfortable
Silica gel cover material that appearance also looks great also feels very comfortable to wear very light ear, sound is very clear, phone is very clear, life capacity is very good, Every morning I run in the morning and at night to go out and play skateboarding will have small and convenient headphones very comfortable, various clean and clean beauty appearances, very handsome.
Good noise reduction, especially clear when listening to music and making phone calls
The sound quality is clear, the sound is very nice, and wear very comfortable, the ear can't hurt, making a phone call is also clearer.
Headphones received, particularly fast logistics distribution, very beautiful headphones, the effect is very good, listening to music, phone, playing games are very good.
Recommend
I received a Bluetooth headset. It's very convenient. It's very comfortable to wear. I like it very much~
This product is very beautiful. A cost-effective product. It will be here soon. It looks very good.
Very practical and economical, recommended
The order was delivered quickly and the package was in good condition. The price was really good. Very honest store, I recommend 100%. I'll be shopping in this gift shop soon.