SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got before time! Now good quality! I recommend you! Thank you
Cover gun, I liked it! Sits well, the buttons are pressed norms, does not slip in the hand! delivery to Rostov-on-Don 20 days!
The cover is really luxurious. Very beautiful and pleasant to the touch. The smartphone gets into it with an effort, but the sidewalls are not rigid, a little soft, so it will not scratch the smartphone. Before that, I had a silicone transparent case with reinforced edges, but this one is compared to it some mega cool and insanely beautiful. Cameras protect-the side is higher than camera lenses by about 0,5-1mm. I ordered more leather and did not really want to go after this case on the mail, but when I got just delighted. Highly recommend!
Lovely cover. Very tight. The phone in the hand is massive and protected.
Very good quality and product
very fast shipment
Excellent, simple transparent cover. The back part is made of flexible plastic, the side of the bumper is made of dense silicone. The camera block is also protected by plastic, but with cutouts under the cameras. The store recommends, the product is of excellent quality, shipped quickly, came before the appointed period in Postamat. Delivery about two weeks in pre-New Year's December is very good)
Fast shipping! Came in great condition and material seems very very sturdy! Thank you! Will buy again!
I highly recommend this product , is just perfect delicate but secure and strong for my phone. Thanks to the stores…
Very fast
Good case)
The cover is straight Super, packed perfectly, sat perfectly, the cameras and the lower part are neatly closed
All perfect, super fast shipping. The store and the store are highly recommended. Many congratulations, congratulations, congratulations and more congratulations.
Item well packed ang good condition, ordered on 2/12/21 delivered on 13/12/21 to Singapore.. Fast delivery!!
At 13 pro came up perfectly. The case itself is quality, it came in a branded package and it was pleasant. There are no stings of plastic, no microscratches, no bubbles. All holes match without offsets. Very pleased.
It is a quick response. No problem.
Good product, perfect quality. Like the description. Fast delivery. It’s on my phone already. Thank you to the store. Recommended
Just received it. Excellent package. Very well protected. Exact description. A big thank you!
I thought q was better quality the housing, but it does the function of protecting the cell phone, good shopping but it's a little loose.
For a long time I wanted to find such a cover, durable, beautiful, came quite quickly and corresponds to the description)
The cover is quite high quality, I like it, but it is better to take with a magnet;)
Fits perfectly. Fast delivery! Very happy with this purchase. Thank you!
Very good quality.
Cover for iPhone 11 pro max is very strong and carries the phone very well,
Fast shipment and nice case
The cover really liked, thank you very much all OK.
The workmanship is very, the case is crystal clear. The cameras on Dee page are deepened and thus well protected. The only thing better would be could, would the height, so the display better protected is in a fall. Which of course important for me is, whether the case also so beautiful crystal clear remains, or whether it yellowed. I'll report.
Very cool cover! Quality. The bumper is made of soft material, and the back is made of a harder part.
Good quality phone case, good packaging and fast shipping. The store is very responsive. Highly recommended. Thank you
Good quality and fast shipping
Very satisfied with my order. I bought twice from this store 2 different times and I receive the items fast. Quality of product is also good. Highly recommended
Also a clear cover!
I am happy with it
Awesome product. Premium quality with snug shockproof quality you can feel in your hands. Fast and well bubble wrapped packaged delivery. I will buy their quality products again. I can wholeheartedly recommend product and store.
Excellent quality. Fast shipping. Recommend…
Great case, thank you
The cover is good. Came in three weeks. Recommend.
Beautiful cover but is hard the volume buttons. Transparency it is great, can see the device without any problem
As described
Very fast delivery. Beyond my expectations… Very with the store and will suggest to others as well..
Uncle! The goods are like this.
I take it for the second time) I really like it, but quickly scratches))
Shipping fast. The cover is normal. Everything you need is closed. What you need is open. May in the sock will be super, I do not know. Bought with paid delivery more than 600 rubles. I think I overpaid. There are almost no sides. Minus the star for the price.
He arrived fast and everything seems according to request
I'm satisfied with the item.
Excellent quality and fast delivery
The goods correspond to the description, the parcel reached the Moscow region in 15 days. The cover is dense, bend hard, all the holes match, the buttons are pressed well. Value for money, fully corresponds, I recommend the store!
The cover is like a cover. Silicone is dense and thick, so I think it will be normal to protect, but the lenses themselves do not protect the cameras (showed in the photo).
Item as described, good quality, fast shipping 14 days
Excellent quality cover. The sides are high, respectively, the screen and the camera do not touch the surface when the phone lies. It fits very tightly, the cover itself is durable
It's good quality and I'm early.
It looks pretty luxurious, excellent protection for phone. There are shock-absorbers in corners, full cover for lens, thick material. Love it.
Installed on iPhone 11 Pro. It looks perfect and looks good quality. The shipment was fast.
Very good cover, the quality is good!
Great case. I consider it an ideal option!
Very good case! powerful what you need!
Top Product
Very good quality , the best i liked the quality , very satisfied thanks to the store
Excellent fit to Iphone 12 perfection, good quality very nice thanks.
The case is great, served on my iPhone and protection for the camera is excellent. Worth mentioning a small detail is that the case makes noise as you type and fingers that are supporting iPhone move, not know why, but it not strip product quality. Recommend.
Very cool cover, looks cool, does not slip in the hands. It was difficult to dress, the sides are harsh, but I sat down like a glove, the edges are above the camera and the screen. Protective glass will not interfere. And the power button began to press harder, which is a big plus for me, because I had it pressed from random touch. In the first phone such a soft and sensitive button.
Arrived in Brazil quickly but lap always post giving work. Otherwise, the cover is very good, a good grip on the device, the back is a acrylic hard, and sides of silicone. She is stained easily, and a sense that scratches easy… but out this two issues she is very good, it's another style to device, even being transparent.
Great case. I sat on the phone well.
An excellent case for such a price, durable on the phone sat perfectly.
Top
For iPhone # pro Max precisely fit well, elaborate design, good quality, really solid case, top. Detailed description of no longer is omitted.
Extremely stone workmanship, very strong case. I recommend .
A good case, a back of plastic, silicone edges, 13 days delivery.
Beautiful and durable. It looks great, but (!) magnetic charging does not hold and does not charge. Large complaints to the transport company from the warehouse were delivered to pochtomat for more than a month. Do not choose SPM output
Good quality
The condition of the goods is excellent. I haven't tried it on yet.
Really good quality. The material is nice in touch, the color match perfectly to the blue iPhone. The screen and cameras are good protected by shield. The package was good protected and I received it really fast.
Cool, stylish, neat, took for iPhone 13 Pro, sits perfectly
Qualitatively. Very dense silicone.
Slightly thick. Very tight. It's hard to extract a phone.
Very durable material! Advise
The case came very quickly, but unfortunately not on the model, but the store immediately wrote about his mistake and we solved the problem! to the seller there are no questions.
Excellent goods, fast delivery. The cover sits perfectly, looks very durable. Seller and recommend!!!
Excellent quality. Just like the photo and shipping was fast. I recommend it!⭐️
It's very good that tightly sat down. 13 mahpro, and when flips the glass and the cameras are below the cover, I hope quickly does not turn yellow.