SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality
Surprised. I thought for this price will be something flimsy and cheap, but no. In the hands is very pleasantly felt. Cloth is dense, very beautiful. For this price, a beautiful cover. Over time, let's see how it will show itself, but at first glance just super. A small bonus from the store pleased.
Cool cover, in appearance and to the touch. You take it in your hand and already a pleasant noise. Rubber is dense. The material is strong. Magnetic cover. In general, thank you to the store. Recommend. Went three weeks before the resins area
Everything is super, it came quickly
Nice looking phone case Iphone 7+. Soft to touch. Looks durable. Magnetic case and has parts for credit cards and so on. Recommedent
The order was sent and delivered quickly. Packed in a postage bag. The case itself looks very solid and presentable, manufactured qualitatively. Smart in the case is attached reliably. I recommend to buy. Seller recommend. 5 star store, thank you. P.S. Wish the seller on the case: make the inner holder under the smartphone transparent, which would be visible the smartphone itself completely when you open the cover book.
Great case. I recommend the product not once ordered myself and friends
Excellent cover, corresponds to the description. Quality as always on top. Thank you!
The parcel came quickly enough!!!! In just 10 days!!! For iPhone XS 10 came up perfectly. quality is good, the only drawback that would like to note this quality of material. It resembles suede, but as you understand, that with the outer surface will be in a month ..... if this was a smooth surface, then there would be no problems!!!! And in the description and in the reviews of stores about the quality and description of the material, not a word.
Pleasant to the Touch Cover, came up like a glove. Book on the magnet.
Great and fast shipping
I love the case is the same as the photo, super pretty, I'm very happy with this order, I get faster than expected, super happy, I recommend the 100/fiar store
Thank you very much for the cover, everything came up, the goods came whole. thanks for the fast delivery. I advise everyone this store. respect the seller.
super
Before the Chelyabinsk region, a month went to order. Corresponds to the description. Pleasant to the touch. I went to the iPhone 8. Proletaries of all countries unite!!!
The case is excellent but not the same model of the phone
The cover came in time. Quality is good. The phone went well. Seller recommend.
Very good!
Everything is super, only long delivery
Thank you store. I got the case.
Cover class. I take the second time already.
To the iPhone came the norms.
Great case. The material of the cover is very pleasant to the touch. The phone to the case came up perfectly. The color looks rich.
On the iPhone 7 came up perfectly.
Good cover, I take the second time
Test
Great looking
A good cover, quality, we will order more.
Perfect case. Approached all 100❤Thank you to the store.
beautyful
Went 20 days. 330₽. Very high quality everything looks. The phone sat tight. The charging cord is stuck without problems. See photo. Recommend
I came very quickly. Quality Super
To the touch of good quality, took a gift, after finishing the review fit the case in size or not, the color is more gray and stitched with yellow threads.
As in the description. Quality cover. Thank you for your prompt delivery.
Recommend! Excellent,
A good cover for your money! Magnetitis is good, sewn, there is no smell. But I went sooo long, a month.
Great case!
The goods came quickly enough. I'm happy with the delivery. The cover perfectly approached 7 iPhone. I'm very happy. It's safe now! Super!
I take not the first time. All OK
Excellent case, very nice to hold in hands, but very heavy)
As described, very good item, leathery touch and a magnet to close the cover.
I bought under Santin aktom ace, the cover is suitable, behind the iskle-EM bumper, the buttons have a different location, but it can be replaced probably I did not, so And behind the hole under the camera cut more, because. The flash closes the cover.
it is very nice staff nice quality
The cover came in 11 days. Thank you to the store for the speed. Recommend
Schvidko was told, zadovolnya
Everything is super!!
Nice case. Came fast
Very pleasant to the touch, soft, looks stylish and expensive. Magnet good.
It came in 3 weeks in Minsk. Very cool packed!!! Looks great. Thank you store!!!
Steep cases, delivery fast) I recommend
Excellent quality
All as in the description, I recommend
Excellent case, came quickly.
A beautiful cover and holds the magnet well!! I advise the goods and the store! The goods came in time and served well!
Delivery less than a month in Ukraine, according to the first impressions, a normal cover. On the phone dressed tightly, like all the gut.
Excellent!
Good product, thank you.
Came in 2 weeks, beautiful, male
came very very fast. to Australia in 1 week. carefully wrapped. looks fantastic. thank you store
Excellent case, well packed, fast delivery. With the store did not show up, sent quickly
Good quality of the cover, you can order.
Corresponds to the description
Cover made of pleasant material, the quality is good, does not stink much. In general, you can take. Delivery long 27 days
Great product.
Very good cover.
Cover-gun. Very high quality.
Product is good and accurate. But it need to have a better packing. It is because the product get banned because there was no box. Over all is good if it packed with some kind of protection.
IPhone8 Plus. Approached, to protect norms. But the appearance quickly loses