SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A chic watch. I didn't even expect them to be so beautiful.
Very attractive , quality product which is worth for the cost. Recieved as quick as I expected. Thanks Ali and supplier.
Nicely
The watch is beautiful, arrived fast, very attentive and reliable supplier. I really enjoyed buying in this store.
Arrived right
All right I am satisfied with the product
Broken wine but they returned my money store 5 stars
Very cute
Good quality product I liked it very much
FAST Delivery! Delivery was on March 2, arrived on February 14, right for Valentine's Day) Wife is very happy))) Great watch! I have men's also wwoor, have passed the most difficult tests. Thank you!!!
Thank the store, it was fast delivery.
Great watch....classy.
I like the watch too much thank you
Very good
Ok
The watch is simply very beautiful with an impeccable finish!
Great product received fast congratulations to store beautiful watch and good quality
I liked it very much, durability only time will tell but delivery was excellent 12 days before deadline
Great watch
Too Beautiful like ad photo
The watch has a great finish and a modern and luxurious designer!
Small dial, I thought they would be more. But nothing will do...
Nooooooossa very beautiful the watch I recommend it.
The watch is very beautiful and of excellent quality. I am very satisfied and recommend.
really nice watch just like the picture... the only thing is it's a little big for women but that's understandable since it's a male watch but after adjustments were made it was perfect
Very beautiful the watch matches the announcement faithful store can buy
Received before the deadline; satisfied
For a woman watch the straps are very wide, but it's muypretty
The watch is very nice only that the bracelet is a little too big if it was a little bit more girl it was great but the item this amazing is equal to ls Photo its very beautiful design
Excellent watch, arrived before the estimate, good store management, I recommend.
very beautiful and original
The watch is super. Very beautiful. Really cool watches. Complete with the embroidery of links. Recommend. A little longer than promised, but this is the situation in the world. Thank you store. I will still order
Beautiful recommend
Excellent Product
Bonito
It's very nice, I thought it was smaller but I still liked it. As a suggestion it would be good if they were packed with more protection, it was only in Bubble Bag and envelope. Thank you
Great product already he the second am getting .. Arrived to me before with combined congratulations TDs.
Very beautiful is great product
быстро прислали, часы очень красивые, дорого смотрятся очень довольны
Schöne Uhr, war gut verpackt und kam ohne Beschädigungen an. Uhrzeit und Datum lassen sich gut einstellen. Die Datumsanzeige ist leicht versetzt, fällt nur bei zweistelligem Datum auf. Das Armband ist sehr groß, ich werde ca. 4 Glieder pro Seite entfernen. Im Lieferumfang gibt es ein Hilfsmittel um die Glieder zu entfernen. Lieferzeit war voll ok.
Bigger watch than I expected.
The clock is very beautiful as the description came well packaged and flawless delivery forecast was for the day 28/01 received today 07/02 but am satisfied with the product and the store.
very nice watch and fast delivery
Very good. Enjoyed.
Received very quickly, well packaged and very nice watch I love
Product Description Arrived fast Like
ais amazing tankyou very mutch
just like in the picture. Arrive very fast. It's just a little too big but I will reduce it. The store includes the tools to reduce it
I mean, it's like, you know, you know, you know, you know, you know, you know, you know, you know, you know, you know, you know, Back-up godinniki Super, important), special of the age of the arc is appropriate) 3 by the store did not hurt-not Bulo consumed) Uncle!!!!
Top quality only found that come with box more recommend
maravilhoso oooo
Puntualissimo to date cosegna, perfect in all. Thank you.
Muy lindos.
Loved! Watch very beautiful!