SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good watch
Excellent product, this is my 2nd Watch I buy from this store, and arrived in time, I recommend this seller
top
delivered very quickly
Great watch, beautiful and functional, recommend purchase
Sincere store I bought two watches and everything came perfect I loved the shopping I will buy more
I did not receive the product but I received the refund
beautiful watch. very good store. thank you so much
otimo
I didn't like the very simple box with the paper megir logoMore the clock TA OK
Excellent quality products as in the description, super fast delivery
Very beautiful the watch, top of the most, big and big
Nice
excelente
excelente
Everything OK
I always buy that one. Very good watch
Perfect
Very good
Excellent we'll see how hard it is
excelente produto
Very good this watch, more beautiful, very worth the money, just bought 2 watches!!!
Very beautiful led 16 days to Salvador Bahia
Thank you arrived early very beautiful watch
Very good quality Thank you store
chegou muito rápido e muito bem embalado. produto muito top
Megir is a great brand, always with quality
Beautiful watch good money satisfied I recommend this store and this store⭐⭐⭐⭐⭐
Very nice watch and especially the quality of the steel is incredible
Like this model and this quality
Excellent watch
Great quality am satisfied with the purchase.
TOP
Seventh store.
Good quality
Watch very good. Already bought several models that
Look super! Quality for 5-ku. Thank you store!!!
Big and cute good recommend
Watch very beautiful, arrived very fast.
Produto lindo, ótima qualidade
Relógio de ótima qualidade!
Arrived fast Note 10 to the store
The product is well what the ad describes.
Good
veio bem embalado conforme o anúncio, relógio muito bonito !
top amei
I am very happy thank you store recommend is good heavy proof d'água already tested show Ball came with fully safety well Balado have only Thank
Watch good quality
Beautiful watch well packaged and
Watch top
boa tarde...estou satisfeito com a compra recebi o relógio em minha casa com 18 dias da data da compra estou satisfeito o relógio veio funcionando perfeito é lindo o relógio espero que dure um bom tempo o vendedor está de parabéns é de total responsabilidade fiz a compra em um dia pagando no pix ele despachou no outro dia...pode comprar sem medo..sou de Franca SP...
Excelente produto. Recomendo!
Muiiitooo good Top store