SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bling bling,i very love it
Very good
Very great product but wish if the hourly signs can have a different colour to enable the viewer see the time from far rather then bring it closer to the face
It's very nice. For your price, I recommend. Now it remains to wait until the gold lasts.
It came very fast, after nine days, I liked it very much I recommend
Magnifique
Really beautiful and arrived fast, highly recommended
Nice
I got the watch and happy they are gorgeous Thank you for such a spread
Thank you very much. I'm happy. The order won't take anything.
arrives very fast. more beautiful than it is on the picture , I love it and I recommend.
Thanks you very much. The watch are really nice. Is highly recommend.
I give this 5 stars on the assumption that you will only buy it for looks. Very beautiful watch, pictures don't do it justice; as it moves across light it looks better than in static pictures. Upside down Roman Numerals are annoying to read as your brain sees "I" as always right-side up it wants to read I^ as 4 rather than invert it to 6. The placeholder notches are also identical to roman numeral "I", so 5, 7, 8, 11 are all "I", I guess the spacing isn't right to give 9 its numeral, but that's a mistake since people orient around 3 6 9 12 and 3 and 12 are not visible and in my watch at least; VI isn't perfectly radial to the center. Arrived in a little over a week instead of a month.
Excellent quality of the article, arrived in the stipulated time and very good quality
I'm from PERU TRUJILLO. Fast shipping, the product arrived in good condition, exactly as the order was made. It's a gift for my husband.
Great watch. However, a bit cheaply made. Pin are not full pins holding it together and pin machine provided broke first time I used it so had to use something else to shorten band.
is very nice , so accurate.
Perfect
Perfect watch
️
the product is as described and looks really luxurious... but there is some little rusting part... but overall it's amazing
I like this watch.
Nice
WOW ,so beautiful ,i recommended.
This watch is so fkin pretty. its looks really expensive one, Better than my Michael kors watch. You must buy this watch and it comes with machine to fix the bracelet accordingly.
đồng hồ ok shop qui tính. chất lượng ok lắm. ai cần thì vào mua nhe .mình xẽ ủng hộ shop tiếp
To be honest, the clock exceeded my expectations! It look very impressive, the date and day of the week are really adjusted by the easy removal and rotation of the Crown.Excellent model, thanks to the store! Packed well , in a box, and the sellr sent band adjust tool ,I am very pleased! ^_^