SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Second time I buy. Wonderful
beautiful time peice ! this one is very high in detail..Movement is spot on
Lindo
Beautiful watch recommend the store
The product from this store is top notch. This is my second product I'm buying but no disappointment. I highly recommend the store
Good.
Got everything right before schedule required great product
Not sure how to describe it. A decent cheap watch I guess.
just remarkable
Thank you for the store
Good.
Unreadable
A very stylish and high quality watch. All functions work, thank you store
Watch very beautiful but it's not working well, all time arrested The store was OK והחזיר me the money
Very beautiful
muito bom .
Watch is good value for the price.
Gostei de mais
I like this product
Accurate!!!
The clock is great, everything works, the move is accurate. They look chic, they feel the weight on the hand. I advise the store, quickly sent.
Package well received .. tt is compliant .. c of the wahou... I highly recommend the store
It's beautiful and very comfortable.
perfect
Beautiful, exceeded expectations
I'm very happy with my new watch, it is nice and has very good quality, it is not expensive, I will buy more from the store in different colours.
produto de excelente qualidade, envio rápido o problema está sendo os correios do Brasil uma negação ..
Great! Great! It's beautiful, super elegant and the size I like, not so exaggerated, it has super color quality finishes, one pass! Thank you!
Excellent product, I love it, just need to program it
Классные часы , брала на подарок ,в жизни смотрятся ещё лучше ,очень стильно и богато и за такую классную цену , обязательно хочу заказать ещё в другом цвете ,доставка шла около месяца ,как раз на НГ подарила .
Very beautiful watch Top arrived in 20 days in the backcountry of Paraiba, I recommend
Llego muy bien, excelente reloj
Watch perfect, recommend the store came well packed in box all perfect'll ask another same model.
Super happy beautiful came super fast grateful.
Good product, received just as seen plus the delivery time was superb! Great job done here. Would definitely recommend them!
Perfect, came as description recommend
Is one of the most beautiful watches already bought
Very good watch. I am pleased. Minus-waited a long time
The watch does not glow in the dark as described
Arrived before time thinking I recommend the store
Быстрая доставка. Все циферблаты рабочие. Только маленькие золотистые стрЕлки плохо различимы на таком же фоне.
Recommend as photo thought would be bigger, but enjoyed. And the watch beautiful and high quality.
j aime ce produit
Beautiful, well done.
so amaised this is so wonderful, received item just in 19days very!!! fast shipping,the watch looks good I recommend this store
muito lindo
Conform to the description
Product equal to description, recommended.
Very handsome watch
Nice product I'm satisfied
Wow! When I think of quality watches, only one name comes to mind - LIGE! This watch is absolutely gorgeous! nice and heavy stainless steal material. Not cheap at all! very elegant! Thank you, Seller!
As always very satisfied with the products of this store. Very good watch, good quality. He arrived in less than a month. Better than the description. I'll keep buying with the brand.
The product arrived well and fast
The clock pleasantly surprised exactly how to look in advertising cool quality good recommend unambiguously and in addition fast delivery
Show ball product
Very beautiful like
i am so Grateful, arrived in less than 20 days and the product is so amazing i love it
llego perfecto y antes de lo esperado vendedor recomendo a toda la comunidad de compradores en aliexpres
In Kursk came in 15 days. Packed well if for gift then box whole
All is okay. Quality middle.
Excellent Product
Excellent, identical to the description. Thank you very much store. I'll buy again
Medium Small, but is cool.
Excellent quality am impressed with the product even more beautiful, wonderful great, but great quality it looks costs much more. Wonderful shopping recommend to everyone Fast delivery reliable store loved. Thank you! I am grateful for the care and the product without words. I love wear male Watch are nicer. Store 1000.
Beautiful watch.
جميل جدا