SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality product...
Great quality product
Original quality watch. Can buy without fear, arrived very fast.
Product arrived ahead of schedule and as the ad great quality watch exceeded my expectations selling reliable.
Quality beyond expectation. Excellent product well packed, with box, flannel for cleaning, manual, key for adjustment, warranty card. Naviforce always teaching.
Beautiful watch, heavy and very good material .. and very elegant by the way ..
Very beautiful watch.
Perfect! Everything in place, and I really like the product. Thank you store.
Everything came according to the announcement, well packed and still came with the pusseira reducer and a flannel to give the Gral
Naviforce does not need comment, pure quality and even came a bracelet diminishing key.
Don't even have to talk about it being a top watch. Is already one of the darlings of the crowd. Can't be missing.
Product of excellent quality. I bought it in silver color and it matched a lot in my light brown skin color.✨✨✨
I'm really happy with the article because it's as I heard the quality and good I like
Excellent watch of very good quality, the delivery was 11 days after making the purchase, brings everything described by the store, also brings the tool to adjust the links, the blue color is more cute than what you see in the photo, It is an excellent gift at a very good price, recommended sellerI am super happy with this purchase
Very beautiful, I liked the most perfect fell on the wrist and still came with the key to take out knuckle
Very beautiful and well made Watch, I liked MTO AGR let's see the quality of the bath with time.
I loved very much top arrived everything well packed well was worth very super satisfied with this watch I recommend it to everyone.
I love excellent waterproof resistant my congratulations indicates anyone wants to buy and beautiful saw!!!!!!!
Please buy everyone this watch . I have Buyed 4 four watches..Quality outstanding
I'm Zahid Ullah from Pakistan. wonderful Watch and outstanding Shining..Recommended For everyone.
Watch delivered before time, very top, product as per description!!!!
Top speechless ball show one day best that I bought to date naviforce I am a fan of you
Very good the watch, it is top I recommend
Beautiful PFT watch, and arrived super fast!!! Top MSM... I'm going to buy others.
Guys I advise to buy see it's show Ball show even I already own one of this one and I spent a year and I advise anyone to buy it saw waterproof and everything saw
I liked it. Exactly what they say and know. Feel of very good quality reached me asta Mexico 18 days before the delivery date
Top watch. Steel and robust machine. Recommended. Comes with object to decrease the bracelet.
Very satisfied, perfect, great quality, I hope it is waterproof, it already comes with the bracelet regulator, 9 days delay more worth waiting.
Excellent. Beautiful, great quality, I would buy 10 more of the same brand
Everything arrived right it took 33 days to arrive! Watches are beautiful, my second purchase
Clock arrived perfect. Is already the second I buy from this model. Amazing quality watchArrived within the 15 days
This store is too much, very fast shipping.
Products came well packed, I really liked the quality of the product!! Can purchase without fear, would buy again without doubt!!
Great watch, too beautiful and heavy Recommend, now let's the durability
Very high quality product, well packaged and comes with several peripherals accompanied, even device to remove bracelet teeth, sensational.
Great quality!
Beautiful watch, I loved. Arrived 10 days before the due date, well but fast than the advertised, wonderful watch, perfect arrived, can buy I approved the watch, it is my first purchase, but I will buy others again, Ball show this watch
Excellent Product
This watch brand is very good I like the store sent very fast it was well packed so congratulations I recommend
Quality product arrived all right very fast is to be congratulated to the store and the vendor
I really liked the product. Super fast and reliable delivery.
Excellent product quality
Very good... came well packed so as not to damage the product box
Impeccable product, looks like a jewelry, comes all packed, full of seals on the buttons, on the glass, on the back, on the bracelet, too-top product, too beautiful and draws attention.
Super product I recommend fast enough summer delivery
My watch arrived very nice very good quality thank you
Never let me down with this model, what a beautiful watch!!!
Amazing and very beautiful watch came all right in just 15 days!
Toezera
Product arrived OK and well packed good and good quality.
Great product It took 39 days Very satisfied for the purchase
The watch is beautiful, has a good weight, the material quality is good
Always send it right and arrive in the 15 days downloaded top vendor recommend
15 days to arrive, everything arrived OK store did not take long to post, the quality as always spectacular of naviforce I recommend too much.
Very beautiful watchI liked it very much and it seems to be excellent quality shipping it was fast and I recommend the store, congratulations
They are very good warm I recommend it and very heavy delighted arrived very quickly
All right Great product
What quality of the most beautiful watch closely came very well packed very careful and helpful store I will buy again with it
Arrived well packed and in the big box and with the support to take the pin.
Very beautiful watch, came well packed. Arrived before the deadline
Very beautiful this watch my first purchase loved very excellent
Excellent watches! And the store delivered very fast I bought December 17 and arrived on January 3 here in guaiuba-Ceará! Good seller AH and the product doesn't even talk very good!
Hi, I need the refund for the watch that was damaged, if you want to send you a video, I will be blown up, please or send me the same watch, it was a gift for my father.
Excellent product. Top quality
Very beautiful, excellent quality, just did not come with the box
Very beautiful, I expected it to be lighter but it must be thought by quality.
Arrived late, the product itself looks good, very beautiful, hope it will last long
Very beautiful worth
Congratulations fast arrived early, even ordered but two and already in my city, so get already will ask but, .....
Great quality product, arrived ahead of schedule, will buy others.
Great quality product, fast delivery and selling sent super fast!
The watch arrived very quickly in 18 days and I am very satisfied!
Great and perfect. Original dear, the golden color is a show. Arrive relatively fast. Still will ascertain the durability of color with the time
Arrived Today watch like the adBeautiful and elegant and original… Checked. ...De lived 24 day to arrive in Piauí Brasil
Flawless product very well packaged and key p adjust bracelet. Recommend too to anyone interested. Can buy without fear