SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this watch and recommend the store , he/she did a good job the delivery is very fast as I didn't expect it to be delivered so fast it's fantastic
I ordered a man, everything came up and liked it! The order came also quickly enough))
Excellent quality, recommend to everyone.
Perfect!!!!!!!!! Woooooow
Very beautiful watch works very well
Very nice watch
According to the description. Personally very beautiful. Top recommend vendendor
very nice watch , heave and looks expensive
lindo top de mais
It's cool and it's got a style if it's own and it's very eye-catching
かっこよく かんじ to high. But, とけい いぶ bun with hon-あつみ because there are おっき ぃなぁといういんしょうはあります. Downy ing とぶ bun is set in the can.
Top! Just ask not lighting, night is hard to see
Zahid Ullah from Peshawar Pakistan...So fast delivery within 15days...So stylish and Good Quality..Recommended to everyone..
Beautiful same picture, specifications and shipping very fast within 15 days .. Recommend the store
Very beautiful. Seller send fast. Despite the bracelet silicone, the watch is very heavy. But very beautiful
I use the product very nice like it
Ok thanks
Good product, arrived fast and exactly what the store says, recommended! * Customs tax had to be paid *
F chbeb
Everything came in excellent condition. Thank you store!!! As I expected...
lindos
Super
I will leave additional feedback after use
جميلة بالمقارنة الى ثمنها انا سعيد بها
Very beautiful like too. Easy handling, easy cleaning. Very good
very good quality worth it
Perfect much better than imagined. Arrived at a very top and well packed. Am super satisfied and recommend.
Cool
One strap arrived detached from the clock. I will take it for repair. Everything else is okay.
Thank you. Great product.
Product beautiful and elegant arrived fast.
very accurate
It's very nice.
Merci beaucoup
arrived quickly. looks and feels like a $500 watch not a $20 one. very pleased
tal cual la descripción, la demora fue por las aduanas, pero de resto el vendedor fue muy atento a mis comentarios, recomiendo %
Received love it bravo I will buy again
je suis très satisfait de la montre elle identique comme sur la photo je la conseille à 200% vue le prix super merci au vendeur
Excellent product quality. Perfect! I am very satisfied. Arrived ahead of time. Will buy others.
Product as advertised, super recommend. Fast delivery.
merci
Lindo Relógio chegou bem embalado top....
Nice watch. Look cool, stylish. Liked it. Let's see how they work, how long will they last.
Work,
I liked it. Good Shopping
Соответствуют описанию. Котлы за такие деньги огонь. Всё тикает. Доставка экспресс с18. 09.2021 до 28.10.2021
A very good quality watch !!!! Fast delivery to Israel, recommend !!!!!Thank you!!!! 
Good.
excelente
Achei muito leve, pensei q fosse mais pesado, mas é bonito, tem os ponteiros funcionais, e vem numa caixa.
Very good watches
Liked, but the size of the clock is a little more than expected. Got there quickly, within three weeks. Quality at first glance is good, but, as they say, time will show. Thank you
Muy bonito, a little big pear worth
The product looks very nice, fast delivery, great supplier
Loved very beautiful watch recommend 100%.
Was fast arrived the request that I bought
Good watch, feel quality, recommended store
I loved that watch. And the amount of his purchase was affordable.
What I expected
Very good watch
El pulso es plástico, pero el diseño es lindo
The watch is very nice. It's really worth it. I arrive in about a month and a half, at Mty N.L. The material, it's perfect, full of all my expectations, it's a gift for my husband, and it also charm him.
Выглядят достойно и качественно. Как будут работать покажет время.
Product according to specifications
Watches already I thank .. Very nice and fit with my order.
The product was arrived before the arrival date we are very satisfied with the product Thank you again