SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Large, weighty, look good, let's see how they can be used
Very good and nice watch. It was delivered very quickly and very satisfied
Very top the clock, it arrived right!
Excellent product,All well finished meets the expectations as the luxury photo
Nice, it makes its figure, aesthetically it looks like a much higher value clock, the mechanics of the movement seems precise even if it is clearly perceived that it belongs to the economic segment, the glass reflects a lot and easily remain the fingers. However, it remains a product with a very high price quality
The watch very nice although the case does not the stainless steel as it says, the second hand on the left does not mark well although it does not fail, the timer aligned well. The store sell it with stainless steel, stainless steel the strap with good closure, the box not the stainless steel the alloy. It should make some with a box of 44 or 45mm. In steel with ceramic bezel and sapphire crystal even if it is more expensive how it makes Pagani. If you read this is a seller who takes note. I prefer to spend a little more €, but make it stainless steel, sapphire crystal and ceramic bezel. Greetings
I order the second time. Beautiful watch. I ordered the same for the first time, it took almost two years and the strap broke and lost.
I have ordered 4 watches different colours, well, first the packaging is great and wonderful, the watch itself looks great, the colors and material are super good. Highly recommended.
I was expecting it to be very good. And it was great. The quality shows. The dial is shining blue. Beautiful watch!!!
It is very beautiful, in the matter of shipping was desired.
Very fast delivery. Watch exactly as it appears in the photos. Looks amazing! Has the appearance of a much higher quality watch, taking into account its cost. So far nothing to say. Works perfectly.
Amazing watch, can buy without fear, if you are in doubt soon buy two and gift someone you like
best deal i have ever had ... got it in two weeks this is really a hight quality watche ... i never expect it to be that good
Beautiful watch I loved.... Arrived fast without problems Great store!!
The product is super amazing, more than expected, I am happy for it
Very beautiful
Good quality watch. I had to get some links out of it and it was perfect. Arrived in Lima, Peru in 15 days.
Product of great quality, I recommend.
It is very beautiful and the price is appropriate
Perfect thank you all OK VLW
There are no comments on quality, but they certainly do not look like a premium watch, but for such a price it is difficult to expect.
Exelent store! All as described highly recommended.
Simply beautiful
Same, product
Very good
loved the strap and good quality for the price.
Everything perfect!
BEST WATCH SELLER EVER!!! ALREADY BOUGHT 4 EVERYTHING PERFECT!!!
It seems of quality we see if it later comes out good, the beautiful look I love
Very good design and quality of materials, the watch is excellent and very beautiful. I recommend it
better than the pictures
Super handsome and very well I do. I recommend 100x100
Very top
Arrived in A week in Mexico!! Very nice. Is the fastest delivery I 've ever received. 10 of 10
Cute watch
Nothing to complain about for this price! Watches are slightly thicker and heavier than expected but nothing to worry about, band is nice and feels good on hand. Watches are deliver in decent black box which contains also small user guide, unfilled warranty card (so no idea what it is good for) and cleaning cloth. Overall I'm definitely satisfied with the purchase.
perfect
Very beautiful watch, excited about it.
Great product, already and the second I buy to resell customers liked it and the quality.
The Watch arrived as stated in the announcements. Very handsome. I indicate your purchase for those who may interest.
Excellent the product top D line recommend. Excellent store
מצויין !¡!!
Item in very good conditions, as described and as good as expected. Well packed. Very fast shipping. Delivery was really fast: only 10 days from order! The watch is well manufactured and works with a good precision. The strap is strong, made of steel. Very good appearance. Many thanks to the store.
Excellent Product, I arrived fast, I would just like the strap material to be stronger.
Very nice watches, they work perfect, boxes were damaged but internally the watches are intact on their sponges, slow shipping but within days of protection, good product.
Prefect. Fast shipping. Very good price. Everything works, calendar and chronograph!
Nice watch, gift box and price. Very Satisfied.
Beautiful watchI'm in love, everything arrived right, 100% functional, arrived intact. I recommend
Very good
super
The watch as in the photos, the first impression is very good, it seems quality, if it works like the view you have will be an excellent purchase, it came in 10 days
Receive items, then scrub beautiful pleasant very good quality price thread
Product conforming to specifications. A good watch at a very convenient price. All jobs work well. Access within only 18 days of the order submission day. Packaging is good. It appears that the store is professional through the quality of packaging as well as the speed of dealing I recommend buying it as I recommend dealing with the store. Thank
Well received
Quality is good
Fast Delivery Thank you
excelente
What a watch ! my first leather watch and can't stop looking at it on my wrist. Excellent quality.
Excellent watch. quick delivery
Fast delivery and the very high quality
Thank you very much familiar came packaged good look top quality as the picture also face working
That watch gents! Delivery all is request and is exceptional in details.
Great product arrived perfectly
Fast shipping, 11 days home to Spain. The watch is nice and you dress well and the time is going well. We'll see later if it goes on like this and what lasts.
Great product as description, fast delivery
So beautiful watch
Perfect like the pictures, arrived fast
Delivery to Krasnoyarsk 21 days. They came in a presentable branded box wrapped in a navel bag. The watch is beautiful, not heavy in moderation large. The strap is very pleasant tactile. All buttons and cefirblats are working. There is even a napkin for wiping glass. Tickle can barely be heard if you press to the ear. The store and the watch recommend.
Great watch!!!! but box came destroyed.
Look expensive. Watch quality. All buttons and dials work. Style
As in the description, he arrived quickly to Spain 12 days, the clock is nice, so far the time goes well, does not advance or delay after 24 hours s. It's a little heavy, the color differs a little from the store's photo. Everything seems to work fine. I will comment later on whether the operation is not correct.
Very good quality, fast shipping 1 month, feel premium and packing is luxurious, for gift
It's been packed in luxury.
Well received thank you very much store
Nice watch, only the bracelet has differences in hue.
WOW WOW This is really fantastic❤️❤️
The watch is cool, I advise
first of all the band is metal not stainless steel, it's no big deal unless it will start to rust, I would give it 5 stars if it was stainless steel, besides that it's really good quality feels expensive and heavy and looks really great. it arrived to Chihuahua Mexico in 17 days
Exactly the quality I like they look very premium
I am quite satisfied, good quality. Arrived ahead of schedule.
belle montre
Very beautiful perfect
Watch very beautiful back to buy again
Very nice and cute
SatisfiedVery
Product quality, good workmanship, really a watch for who has good taste it.
Congratulations to the store, the watch is Topp quite likedRecommend to everyone
It came to Me in 16 days. I changed the watch model talking to the store. They're very attentive. The watch is of good quality and the skin strap is very soft. The blue color differs a little from the seller's photo. It's a gray blue. The Chronograph is going very well.
Is just arrived, I should try it. Nevertheless a little big
Beautiful watch, all hands working
Very beautiful loved confirm described
Is the third time that buy product spectacular.
Watch with good quality, very good
Everything perfect excellent quality
Very good watch like
An elegant watch for the price. Fast delivery. I recommend it. Thank you.
This is just as described. It is beautiful!
lindo
Wonderful watch by description and fast shipping arrived in 18 days. Thanks to the store I recommend it
Watch extremely beautiful, polished, buy again
Quality a benyar and precinho good with coupon discount, fast shipping and good store, come back to buy
It's a lovely watch, the store is very kind and answers very fast, the shipment was 12 days, it's just like the description, the three spheres work properly and they're not just Ador the two external buttons also work perfectly, the product is widely recommended to everyone, The materials have a very detailed finish, I am very happy with the purchase!
Luxury watch, arrived very fast, congratulations