SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product arrived before the deadline. Very good quality the two watches.
Good Sellar
Excellent Product, I liked it!!!
Quality watch at a v cheap price
Comes very well packaged brings your box a towall and instructions I am very happy and it is perfectly
Good watches were carried by half a year gold did not get off
Very good liked
The goods arrived, perfect quality, thank you. I am very satisfied, and I recommend the store
The watch is very good, the package arrived quickly, everything is the same as the picture
Thank you Perfect
Delivery very fast, product is like in the picture. Unfortunately, the clockwork sometimes stops. It's not so great!
Product arrive in good condition seems to be of good quality I will do the water proof test
Perfect. Top
All the garnishes are packed, pratsyu, juge with a chance
OK polecam
A beautiful watch, runs quite accurate. Slight deviation when zero point of seconds and minute.
Very good
Trading with you is so successful and happy every time..hope we have more deals in the future...haha
Impressed with the quality of the product, came a lot included, the instruction manual to regulate the watch and the tool to regulate. .. My godfather loved the watch ..
Gave a rating of 4. The watch is light enough and the color of the gold of the digital face does not match the main color of the watch. The bracelet can be opened and looks richer than the watch. The price tag was 10000 crossed out and 1600. They're worth it. I advise you to take it unequivocally for this price. the packaging is frail-such a miniature black little coffin-not presentable. naviform is cooler in this regard. if you take it for yourself, the packaging is not the main thing. Were supposed to come on December 20 (I took a gift for myself for the new year)-bumming. came on January 8th. I wrote to the store-like I will sue. But I myself understand that our mail is the fastest in the world and has fallen asleep. Let the seller not relax. sorry for the dirt under the nails-I work as a car mechanic (cleaned only at the end of the week's vacation :)
Product fully functional as well as described, of good quality, arrived before the scheduled date. Super recommend.
Very satisfied
Exact to the description and look great, a good copy and certainly a good purchase, I recommend this store
The delivery came quite earlier than projected. That's very impressive of the vendor. Moreso, the product looks very good for the amount.
parfect
As described in the ad, I recommend product and store.
too large for my hand
Arrival earlier than expected very pretty showed his my area to be strong to have with time otherwise I recommend this store
Ótimo produto
Magnifique
Very cool watch. Nicely the presents, very fast delivery. Recommend salesman.
Shell
Am satisfied with the goods good store
too large for my hand
Good quality
Great finished product.
Recommend very good product
Fast and identical
The watch is very nice and has all the functions offered by the store. Good quality is waterproof
Great quality product!!! Recommend!!!
the item is so original and fast. i received in Poland in less than 10days thanks to the store i recommend
Perfect, like the description, high quality, well packed and came very fast. Indicate too
good quality good looking. my wife likes it.
Excellent watches, look rich, quality worthy
It is totally worth it, very good quality, it is very heavy, the color is beautiful, all knobs work, I arrive very fast , a very good purchase, I recommend totally