SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very elegant and robust... material seems to me first.
It was what the elegant design expected good weight and as you can see it arrived less than expected happy with the purchase✌️
The watch is simple and as described, really nice for its price and well packaged. so in all, good value for their price.
Top watch, very satisfied with the quality!!!!!
Seller answered me and sent the color ordered in my color error, arrived very fast and the watch is excellent and very beautiful
Product
I really liked the watch and the delivery also that arrived long before the delivery time.
I have just acquired an absolutely magnificent watch. It is both strong and heavy, which gives the impression of a high quality watch. I am very satisfied with my purchase, especially since it arrived quickly after my order. I would like to thank the store for the speed of delivery and the quality of the packaging, which made it possible to protect the watch during transport. What is also remarkable is that the watch was accompanied by a tool to shorten the links, as well as a skin for cleaning, which greatly facilitates the maintenance of the watch. This is a particularly appreciated attention and I want to stress the effectiveness of these tools. Finally, I am also very satisfied with the price at which I was able to acquire this watch. It is rare to find such quality for such a competitive price. I can only recommend this watch to anyone looking for a piece of watch that is elegant, solid
The clock very beautiful, it took 22 days here in Altamira to Brazil
Beautiful watches!
It's okay, it arrived quickly.
Great design, but low quality materials. All in all, a good ratio of quality and price.
Top watch, only the case which is big for my arm, which is thin, buy the model 9163 toppp
Excellent watch, I highly recommend… if you count the speed of the store to send in just one day…
Super recommend
Excellent thank you very much perfect description
Very beautiful ad equal
Beautiful watch, worth too much for the value proposed
Top Product recommend arrived very fast
Everything arrived right quality product arrived fast I recommend it to everyone
Very good quality watch!!!
Beautiful watch I liked a lot! The product is of great quality, recommend
Great quality!
My excellent vineyards. The product is worth a lot
bom
Heavy watch this indicates to be good, beautiful and elegant, satisfied with the product.
A beautiful watch. Robust and heavy. Has a nice coupling system. The short time has arrived, packed very well, and including the tool to shorten the mesh and a skin for cleaning. Excellent price as well
The product quality is wonderful masssss top
Product as advertised; negotiation smoothly and order delivered on time.
Super big store, sent super fast and the product cheap
Very beautiful material of great quality watch I loved very highly recommend to everyone
Great watch, and very fast sent, thanks to the store.
Beautiful watch, and the material is of excellent quality
Arrived just before the deadline, beautiful watch!
Very beautiful. Great finish. Buy New
Got it right!!! Thought would come box with it, but it's top!!!
Great protudo!!! Quality naviforce!!!
Clock arrived like the ad. Very beautiful. Already will buying 2 this model
Watch beautifully finished, super full, enjoyed and come back to buy!
Watch very top! Delivery in 7 days a week.
Very good product and
Beautiful and excellent
Excellent Reloj
Just perfect, arrived super fast and well packed.
. great watch. very nice shape. I took a shower with it and it survived.
Produto chegou super bem embalado, não fui taxado. Agora é utilizar e ver o desenrolar dele. Deixarei um anexo na avaliação! Pedido postado 13/01e chegou 28/01 na Paraíba (15 dias).
Very good.
Excellent product.
Excellent watch. Super fast delivery. Very good quality. I'll compare again, recommend the store.
Beautiful watch, loved!
Ótimo
Very happy with purchase.
100% funcional!
Amazing watch! High quality, as usual. Naviforce is top brand! The best in this price range! Everything is functional. The watch is masculine, heavy, metallic. The strap is great, complements the watch. It came well packed, in an envelope with all the original accessories. Not damaged. I bought this watch on 11.11, it arrived in one month. The store is great, very good communication! Thanks seller! 5*
Loved really beautiful has thing yet not know for serving product quality
very fast shipping. good quality. I took a shower with it and it survived. all working
Shipped 28/11 arrived in 16/12 watch looks very good model is very beautiful. Recommend this shop!!!
esse relógio é muito lindo! esse é o quarto relógio da Naviforce que eu comprei esse ano!
top d +
Again store and product not have to complain, arrived in 14 calendar days undamaged, well packed and very beautiful as ever. Seller not lose time to make the shipping is not only faster receipt by the fault Brazilian, but even a product from China was fast.
All right, thanks.
Simply wonderful, high quality and perfect designer.
Like the beautiful watch and heavy
Very good product, as ad! Recommended!
Product arrived well packed and is cool!
Watch naviforce very beautiful, well built excellent quality. Recommend to everyone! Thank the store and the store by fast shipping 12 days Rio de Janeiro.
Very beautiful
Watch very beautiful and quality
Arrived today ordered the 30novembre fast shipment product ok ordinerò New lovely wrist
Very nice. This is what I was expecting. It was just a little bit difficult to shorten the band but everything good
Excellent and perfect. As always, naviforce delivering promises!!!
Product arrived within that usually arrives, but really is pretty good…
Ótimo
Recommend product and 100%
All right with delivery the clock is equal to description and I arrive very fast
chegou rápido
Very top watch came full box, cloth to clean the display, until the tool to reduce the bracelet came! To satisfied came very fast!!! OBG!!!
Very good
Very good, very fast, purchased 11 and received 30, super fast, Very beautiful even watch, my husband loved, store sent the support to take joints, passed two size my husband, quite liked so came some damage to the product also.
The miracle didn't happen. Yes, at first glance pretty. Everything under the glass looks neat. The clock pointers, minute risks, arrows, there is even a phosphor at arrows and at hour marks. 3 chronograph dials. Like everything is beautiful, and cheers to the Chinese... But. The bracelet is some kind of cheap (shortened it on 3 links from the kit), the outer wound is some kind of painted, coated, microscopic debris under it ((figures are drawn not neatly white paint with a non-transparent ((
Segunda compra feita com sucesso , envio rápido e bem embalado. Relógio muito bonito comprei na sorte, pois a foto não dava muitos detalhes mas pessoalmente é muito bonito , elegante! Chegou em 13 dias corridos.
Relógio além das expectativas!! Todo funcional
Excelente ,bem acima das expectativas, recomendo,estou fazendo mais compras...
Everything is perfect
Very fast and product in perfect condition
I am from Mexico arrive long before the date well-packaged with all its accessories the very chingon watch better than in the photos. (I recommend the store a % 100) Thanks I will continue to order in my future merchandise purchases
Very fast store good
Excellent Product, arrived in perfect condition, show Ball, recommend.
I order the second, as a gift. Everything works cool, delivery about two weeks to central Russia.
Like Very's watches naviforce are quality, already bought several models, always arrived fast something I like very, gifts, well packed, with protection bright parts with warranty and all, very worth buying these watches, all models are top line, Can buy I recommend, Satisfaction Guaranteed
Great product as ad
produto de alta qualidade e muito bonito
Very good quality, I recommend 100%
часы на вид бомба ,доставка быстрая.Посмотрим сколько прослужат.
Beautiful watch, quality higher than expected!
Arrived in Istanbul on 11 days the clock looks very nice, of course everything is active working smoothly chronograph I recommend I was very pleased in working condition even
Too beautiful, very best personally! Surprised me too, not imagine that would be so good! Really fulfill what says. Highly recommend, guys will not regret.
The clock is fine, but the strap, where it is hooked to the d-box the watch has a very weak system. One of the parts went out and didn't fit well, there was no way to squeeze it or adjust it. The other most expensive NaviForce golden model comes better.
Good products look good quality.
Excellent product
very satisfied with the product, nice and easy to use
Very booooooooooom!!!! Best impossible.
Good looking watch
Excellent very good
Product quality. Came well packed. Recommend the store.
Great product, as the description. Watch live more beautiful than picture. Always buy naviforce and not claim.
Top but the product like .. Worth buying
po
Too Beautiful perfect loved
excelente y hermoso reloj
Best ever saw
Very good thanks to store
Arrive before date very nice rejo
Excellent quality
Very beautiful, wonderful, recommend.
Top watch!
Top! Amei!