SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Unfortunately, the watch has been damaged by transport. Refund worked successfully Thank you Gruss Urs
It's good, it's good.
Very beautiful watch, punctual work does not delay and also does not help. I observed that to work better it is necessary to wind up every 12 hours. The store made the quick post is arrived well protected. The seller is highly professional and recommend for professionalism...
A very good value for money, for this pretty watch. Faster than expected shipping.
Seems fine, nice watch
40 mm watch counting the crown, automatic, in hand 17.5 cm. Well packed, arrived fast (9 days) I will Upload review after using it for a while.
Beautiful watch, works 10/10, fast and careful delivery
amazing watch works well
amazing watch
Nice watch
Good watch, only the size is on the hand of the girl or the child, or on the thin hand.
Very quality watch, worth the investment. In addition the store is super careful and attentive to the request. Recommended
Ok.
Nothing to say good effect works well arrived quickly
Watch very beautiful even top line like the ad, I recommend, the store is top delivered on time was .....
Beautiful watch fast delivery and great price.
Product arrived well packaged and exactly like the announcement
Enjoying the watch the price. Not know durability. But first hand looks great quality and durable. It is pesadinho then passes confidence have a good structure. And was shipped very early!
Watch very beautiful, looks Be good, well-crafted, arrived well packed, early, loved
For its price, the watch is excellent. Beautiful design, good metal bracelet. Pleased with the accuracy, for two days ran for 10 seconds. One trouble, the factory is weak. It seemed to me that the pendulum is very light and can not twist the spring, so if you do not plant, then the plant is enough for two days and the clock stops stops stops Conclusion, before going to bed, make one turn of the wheel. By the way, the instructions also say that you need to do one turn every day. In general, semi-automatic.