SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Somewhat female product. In the most everything right
Very good.
It's very Joe.
I like it ~ ^ ^ Real Cold sound
Excellent watches and fast shipping!
I am so satisfied that I can buy very good goods cheaply. The delivery is very fast and the product condition is very good. Mr. You have a great night.
Really nice
The Quartz Watch looks great and chronograph features works. Delivery was very fast. No problem with this item and Seller.
Very nice as the picture.
Very beautiful watch I recommend✅️✅️✅️
Date adjustment, both the two buttons up and down are not decoration and work well. Like the picture, it's very nice, I'm satisfied!
Super E
Cool and very much liked it. Thank you.
Beautiful, I'll take more for sure
Very satisfied awesome watch my fourth. Super fast shipment,high quality brand and store.
Very nice watch
Beautiful!!! Much more than expected. Totally pleased.
Beautiful Product Watch equal quality specifications I liked a lot!!!
Shipping is real fast and the product is also good
It is exactly like the one in the photo, identical, the color of it is pulled into the bronze and not gold, but it is very beautiful. The only defect of it that is actually not defective, it is a mistake of those who buy (I say this because it has the measurements in the ad) is the size. In my opinion is very small, and look that my arm is thin, it looked like a woman's watch.
very good
Very good quality super well
Very beautiful
Great product
Purchased this Olevs watch before & the quality & look of the watch is really good. v Very pleased overall.
Compliant and rather pretty, quick reception and well protected. To see with time but for now I'm happy with my purchase!
Pretty watch, as always with the OLEVS brand.
Difficult journey. Stopped at customs for a long time.
Everything came right, thank you!
The watch is fantastic beautiful beautiful I am satisfied I made a purchase I will take another one arrived 10 days in advance
Very beautiful watch, only a little bit in size, should be a little bigger, more even so and top
very satisfied with the product it came a lot sooner than I thought it was going to and it is exactly what I was hoping it would be thank you guys a plus for customer service.
Good quality, beautiful watch
amazing watch amazing delivery too
Excellent hour worthy of excellent quality and affordable price
Great experience with this store, fast shipment and good prices!
Very nice watch for the price, super fast delivery, much faster than estimated.
I'm just get it looks great
Looks superb. Satisfied with the purchase. Fast delivery. Thanks to the store. Recommend.
Good quality, all functional
Very beautiful watch. I liked the toast bracelet.
Great product, only the crown and buttons do not have a bath.
bellissimo
Looks good but after 1 day wear completely rash on the inside of my wrist. Unfortunately not suitable for me.
Cost-free decent watch
Beautiful watch for its cost.
I think it's good. I needed a wooden band watch like that, but I think I bought it well.
Very beautiful and fully functional the pokers and buttons. The silicone is good quality as well and the packaging is good. I recommend to buy
The watch is very small, like for a child. Says it is made of stainless steel but it feels like a hard plastic that will not resist much (hopefully I was wrong) and the shipment was very fast.
superb. chronograph function also works. AAA
The design is a light and stopping luxury men's watch ^ ^
Sympa, belle montre
Olevs a wonderful presentation and incredible article looks good quality. Thank you greetings
Absolutely BEAUTIFUL . Every dial works correctly . The store sent a bracelet like a present . Thank you very much!!!
Was worth the purchase. Would buy again
An hour more than excellent and I recommend it to everyone
She is beautiful, as in the description with a small bracelet as a gift. Thank you! I recommend.
Quick delivery lovely design Thank you so much
Everything is fine, but in watch one of the timer hands is fixed unevenly - a small defect.
Items arrived in perfect condition. Items were exactly as described. Very good store.
Very nice, thank you very much for it Gift, very good detail
Very pleased I loved and arrived fast very good service thank you very much
Very beautiful watch 2nd buy from this brand of luxurious finish watch, I recommend the purchase.
very beautiful watch. no complaints at all!!! will definitely order from this store again.
A very nice watch and everything works properly. I highly recommend this store to whom I say humbly thank you ..
Not even 6 days I received my order
Arrived not working , battery was low on volts & a cheap alkaline, fitted a new Sony silver oxide battery_now ok. Watch back very hard to remove & will need a $20 press to fit back on.
Just got my watch, looks great, here's hoping it works great!
Very good product arrived before the deadline great quality recommend to everyone
awesome! I am ordering one more!
Thank you already arrived fast excellent quality I recommend
Beautiful, very happy with the watch, works very well
pretty solid for this price. the weight doesnt feel cheap like a typical street sale would
Original and photo are the same. Very nice watch - elegant as well