SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much it took less than 2 weeks I hope it doesn't get ugly
Nice
I loved it.
Seems like a fair price for what you get. It's about 2cm high thank you!
hermoso
Happy with my necklace with the letter M, the pendant is not very big or very small, it is noted good quality, now I am missing the earrings and bracelets, wine well packed, and it took 11 days to get to the country.
Very like!!! Yes not zolotishko, but that's a yes in gold and with the Stones will be great! Cons of long awaited
Simply beautiful, the photo not play How Beautiful
Lindo
ameiiiii
Liiiiiiiiindo!!!+
Letter a little big for my taste
chegou rápido, e achei muito delicado!!
Pretty
I am very satisfied with my purchase, they are just like in the picture, I liked it very much
It's great. Very nice, as I expected.
Beautiful but not gold and more lemon. I liked I recommend received on time the store recommend!!!
Letter and very small, judging by the photo-I thought more would be
Beautiful. Shipping fast. Stones in color are different, I do not care, but suddenly someone cares.
Very nice necklace, hoping that the Stones do not get lost.
Very nice necklace I liked it a lot will see in time at the quality level but in any case well packaged delivery fast enough I think 3 weeks so tt is fine
Very beautiful, like the image description
lindo
Corresponds to the description.
Very cool thing. Looks more expensive. Only the color of the pebbles does not match the picture.
Beautiful too! Bought the original mommy and used for homenagea-La (passed away in Oct)… was exciting.
Same as the photograph. Very beautiful.
Everything is fine. I received the item very quickly. Item as pictured. I recommend.
Made very high quality, looks expensive
Very nice I arrive fast
This is stunningly beautiful! I want now in gold and real stones. Thank you
Very beautiful chain, stones sparkle.
All is well, has come to Postamat in 12 days
Lovely piece, I recommend the store. The shipment was pretty fast.
The letter is bigger than I thought Super pretty with stones
It took 14 days to reach Spain. Beautiful woman necklace. Shop highly recommended.
The product is very beautiful! Better than in pictures and photos, glitters))) Recommend)
Beautiful
Very good, size OK
With great pleasure I will order more. Quality is super.
Muicjho lindokkkkkkkkk kyvjgdegnubv kigtrvbbcsagjikimbvhnbgybnh Lindo O nome
Is the second that ask this store, just beautiful, flawless.
Beautiful loved
Loved and beautiful arrived very quickly thank you store
very nice
Very nice !
Very very very cute. Loved!
About the shipment:Arrived very fast. On the packaging: Well packed Arrived without defect or damage. About the item: Quality - OK. The look: beautiful, just like in the picture! Buying is also worth the really cheap price. To sum up: Highly recommended.
Material great very beautiful