SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool quality☺️
The watch is very beautiful! Very much advise. Came 1,5 weeks ahead of schedule
Nice. Like it.
Good watch... Only came in working order, there was no blocker. .. And so the condition is perfect, look like gold
Well packed, serviceable as in the photo.
Well packed, working properly as pictured.
Pretty
Nice watch. For your money, this is an excellent watch. Recommend
I've gotten my item and it looks so beautiful. I just hope it won't fade in time.
The watch is beautiful, but on the white dial some gray spots similar to dirt. It upset me.
Fast shipping the strap or chain is something long there is q take it away some link otherwise all right little by little look running
Watch simpotichnye, work. i hope to serve a long time. The store recommend, sent the order immediately. We came before the deadline.
best product and very beautiful.very fast deliver
Godinnik bisiy, on the viglad yakisniy, the purchase is pre-war
small but very pretty & beautiful
i like it so much . good quality . nice ❤️
I received my order today. It is so beautiful and elegant than I expected it to be. It looks exact as the way it shows in the picture. It was safely packed and I received it within 3 weeks.I really love it. Thank you so much. Highly recommend their service.
beauty
Item receivedtoday5august22! Butsi long time shipping!???...
Order came very fast..I love it..thank you very much..❤ Good store
I received the same one I ordered.Condition is good.
Same as the description. Highly recommend. Thank you store. It is really cute and beautiful. It looks like branded
nice watch
good
Good product.
Very beautiful, thank you
Watch very beautiful, thank you!
Beautiful
i thinked the watch stap colour is gold. but it's gold mixed pink and white.Overall watch condition,packing,delievery time is good. thank you
I loved him so much.
They are sooo cool, I recommend to everyone
I order a second time, I really like these watches
Beautiful I loved as the description
Took long but In great condition
superb, highly recommended
Received the item in very good condition within a month. Estimated delivery time was December 16th but I received it before a month. The colour is accurate just as described in the photos, clean glass, beautiful and just as I expected. wore it and is beautiful on hand. Thank you for the quick delivery and quality goods. Highly recommend. ✌️