SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bellisimo❤️
Perfect elegant watch , as described.
Very satisfied with the product. Got a small gift from the store as well.
Thank you very much.
Beautiful quality watch
Bought mother-in-law as a gift! Looks very dignified and rich!!!! I am sure that at this rate the naviors will become the leader in the production of good, high-quality watches!!!!
Very delicate. I thought the color of the bracelet was lighter and gold, but I thought he was beautiful.
1 came without work
Beautiful watch, I hope my wife likes it...
Beautiful watch excellent quality like I recommend
good product I recommend the store
toppp. nota 10
Absolutely superb piece. Really nice and it's heavy. Delivery also shockingly fast. Hats off to the store
The watch is beautiful...meaning very satisfied..value for money...fast shipping...the best...
Delivery hours was long, more than 2 months. Watch, only the week they don't see at all. Buckle adjustable easily and simply. Thank you for gifts, stand for your smart phone and screen cleaning cloth, or points, detail, but nice.
Goods have arrived, fast delivery, all goods are okay, can repeat again here ,,, thank you，，， store ,,,
Arrived safely, proper packing with bubble wrap, original product good value for money.
Shipping.➡️ 5/5 Packaging.➡️ 5/5 Product.➡️ 5/5 Seller.➡️ 5/5 Satisfaction.➡️ 5/5 Value for money.➡️ 5/5 Good Job
The product quality is good, the price is reasonable and the delivery is quite fast.
very beautiful.. a bit heavy and looks expensive.. the watch is beautiful.. good for a gift.. my boyfriend loves it.. ❤️❤️
Beautiful watch with warranty card, worth of money, fast delivery
My watch received in good condition. It comes with a box as mentioned. The quality is great. I really like it. Very very fast delivery.
Thanks store ⌚ received in good condition the watch very nice thanks⭐⭐⭐⭐⭐..
Good product quality and good value for money and excellent service by store
Good looking and great watch. For the money, worth it. The store is quite prompt in delivery despite it’s from overseas
Received parcel in good condition, item wrap with bubble wrap.
The product has been returned
Great looking watch. It’s quite heavy and substantially built with good quality. Very much worth the money paid
Thank you Thank you Thank you The goods have arrived Neat packaging
excelente calidad, y envío super rápido, pediré más unidades. si duda alguna la mejor compra. embalaje perfecto.
Excellent product Great quality and service
Everything arrived safely! Very nice watch, it is of good quality
Very beautiful top recommend the store shipped very fast congratulations
Arrived before the deadline Well packaged Attentive store
Very beautiful, I recommend everyone top I will buy again
Everything I recommend is well packaged and high quality, I will buy again
Very nice watch fulfills the promise I love it so much
Great product, very beautiful, functional and beautiful, I will buy others.
In addition to being very elegant, the ultimate quality as always!
Good, beautiful Watch + gift. The clock's working. Fast shipping. Seller Thank you!
Look beautiful. Board Green. Come together with a small screwdriver for strip. Cloth for brushing. Card international warranty
Very nice watch. Strap in a film. Packing is very good, as a gift, you can take it exactly
Bello reloj.
Beautiful watches, liked immediately and even surpassed all expectations-quality-at altitude. Convenient bracelet, easily adjustable, reliable buckle-with double lock. Beautiful, look at the hand neatly, not cumbersome (for a long time I was looking for such). Worried about integrity, because I ordered without a box, but the package was so good that if I wanted, I could hardly have damaged something. Many thanks to the store for the excellent service! The order is very satisfied, I wear a watch with pleasure and strongly recommend to buy!
Watches are beautiful
Very nice and good quality, colorful and beautiful for a gift ,for sure i will order more on future.
Всё Ок. Благодарю...
Great quality product exceptional
Really good watch. It is heavy and effective. It has many functions.
it's sooooo good
It's very beautiful... Good quality.. Amazing... Delivery on time
Very special wristwatch. It came very quick too. This watch is really amazing and I definitely recommend anyone to buy for themselves or as a gift for men. Beautiful!