SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's perfect, just as seen
It arrived in 2 weeks, it's very nice It's just like the description.
Excellent Product, good quality, arrived fast good packaging, good attention
Good quality
Very nice
Very nice and excellent quality
Better than I expected very nice hopefully and or negreen
Sublime outfit, on the other hand I have a doubt about the duration of the color, I would say later,
Excellent thank you
They arrived in less than two weeks, I ordered the set of earrings, necklace and bracelet for my mom. They're not plastic, the crystals shine well. The earrings the same size as you said them. The chain is pretty, not too thin and not thick. My mom loved it, we'll just wait to see that they don't rust or unpaint but they're identical to those who sell for 200 pesos (10 usd)
It's beautiful
Very quick shipment to Nigeria just about 2weeks…I love the chain I hope it won’t fade off quickly …it was a combined order and it came together with the Bracelet…
It's very nice, I recommend!
Love it so cute and Nice
Super nice, this necklace is fantastic
Hermosa
Excellent attention, tracking and super fast delivery to Mexico (10 natural days). Charms are more beautiful still live than in photos. Good communication with store, attentive and kind, sent gift for purchase. I will definitely buy again.
Very nice, I like it
Very beautiful
It's beautiful, thanks to the store
thank you. this is the second time ordering
Very nice. As described. I highly recommend.
I love the product I recommend to the store I just hope it doesn't change color I arrive quite fast
Exelent I charm everything looks good material
ordered 18.4 received 4.7 BEAUTIFUL colors ❤️ the chain is not straight..is lik waves (zikzak)
Wonderful picture
Excellent Supplier, I loved all the material of very good quality the perfect packed. As it must be.! Congratulations on your dedication, you will be fixed suppliers I am very happy with the purchase
I love him I love this second treatment and I loved him very much and the product is very beautiful I wish you success
Love it
Very pretty.
Very cute, shiny and delicate. I thought it was bigger but it looks so good that size doesn't matter.
Simply Beautiful
Really beautiful highly recommended store
OMG!! I absolutely lovvve this necklace! The quality is amazing, and the price is wayyy better than other necklaces like this that I’ve ordered off of Amazon.
Ever super cute! Only starts to lose the gold. Pero is good :)
Very Nice matches well with my other necklaces
smaller than expected but I love it
Very beautiful and very good shiny
absolutely love it.....
It is more beautiful than the page. The super recommend. I arrived in 10 days Super Happy I.
ordered 10.4 received 12.5
I love the said seems quality nice. Come in small box.
Gracias
Thanks exelent quality
Thank you
lovely
I love this necklace !!
This truly very bonitooooo(◍ robot ᴗ robot ◍)❤
Parfait
Preciosos, envió rápido de 2 a 3 semanas a México
Very wonderful I recommend it
Took along time but it’s nice I like it I order the full set
Thank you very much, very satisfied. I bought for myself, and now for a gift. Everything is fine
It took me A little while to reach Pamplona/Spain for 18 days. It's very pretty, the circle size is just like on the bracelet, elegant. Very happy with my purchase.
All good! Recommended!
Very nice necklace I arrive very fast I charm it has not untarnished I have been on like two weeks and everything is fine it's like when I get nothing unpainted
ya lo he recibido correctamente muchas gracias un regalo para mi hermana
Beautiful already on how the 5th time I buy
What a beauty, super, I like, of course I recommend the store and the goods
Everything came in time. I recommend it to everyone. Thank you.
They're very nice. I 've both come together very fast. I love them.
Very pretty, they arrived very fast!
Excellent Product, good quality, came quickly 2.5 weeks and it has already come, I'm happy with the order, I recommend.
It's very nice and looks very good!
A beauty, it will be a beautiful gift of Kings, cuter q the photo.
Gorgeous!! This is not the first suspension we order from this store. Quality at altitude. 100 of 10
It is really nice... Love it... I recommend...
Loved lindinha
Very nice.
Perfect! Fast shiping, all is good. Recommended
Very beautiful loved
Pendant super soft and shiny, and appear good quality. The chain is also great, thin and delicate.
Very good size and light quality excellent thank you for delivering credible requests by the official website
I thought the necklace would be a little bigger, but still it's beautiful. fast shipping. hope it won't lose its colour and quality over time
lindoooo
Look just like in the picture, really flattering.
Precioso solo un poco corta
amei
Incredibly beautiful pendant. Very gentle. the photo does not convey its originality at all.
Very nice pendant!
Is beautiful. My mom will love.
'M delighted, super delicate and beautiful.
Perfect. Loved, like the picture
My third time ordering I love it
Took but arrived beautiful Arrived early Beautiful
Like is beautiful, but very small.
Very beautiful, quality excellent cord bright loved I recommend.
Cute little necklace for girl
Loved the necklace. Very good workmanship. Hope not darken soon. Received today and come back here to comment if darken. Delivery on time.
Exactly as advertised. Just took a little long for shipping but very satisfied
Exactly the same picture. The zircon is so shiny. I recommend this product
Perfect form description
Perfect
Very Perfect Super delicate! I am very love this necklace!!!! Incredibly beautiful!!!!!!!
And very beautiful, ingual photo. Came very fast loved even'll buy more.
Like others of my letter buy new and indicate all ask
A chulada me encantoooo
Small but like
it is beautiful ,but small
Product received as AD, thank you!
Arrived on time in, well packed, all right ,,, the necklace and beautiful like and hope not darken so fast!
My wife loved the product and was very happy and recommend buying.
Exelent quality I recommend
It was 29 days before Nur-Sultan. Packed usually, everything is whole without defects. Looks like in the photo, the quality is good. Made everything well, looks beautiful.
Great arrived fast and very well maintained
Very pretty necklace. Fast shipping. Already my second order but different letter. Thanks store!
Exactly like the picture.
Arrived within 15 days, perfect and delicate.
It is small, found was bigger, but is D more beautiful and adorned very c my bigger, loved loved, OBG <3
Small but cute. Good
Perfect, hope not darken!