SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great decoration. I do not know how quickly it will darken, but for my money-Super. Beautiful, stylish
Look good product. More not tried
The necklace came intact and earlier than the promised delivery time. Thank you.
I arrive before the estimated time. I got the same product that was on display. Thank you very much
Pretty necklace. Light in weight. I did not open the lock-it already creeps over my head.
just as described. Hope it wouldn't change
The item is beautiful. I will order from the store again. I didn’t have any communications with the seller. The shipping was long as expected.
Beautiful necklace
Just like the zdjeciu very Nice
From gold it is almost impossible to distinguish (for comparison gold rings). Looks great. Mom wanted that too. I recommend to buy.
очень красиво
It seems to me that it looks cheap, but it's fine from far away. It came quickly.
Im happy
Sent 01.17 came 02.07. It's all over.
Not very neat. There are Burr
Exactly the same as the description. In the photos for the bigger one, but it's very good.
Beautiful decoration delivery fast
Right shipping well packed fast shipping my pretty recommend to store
There are no defects, decent
Cool jewelry
Be pretty
Nice
A very nice and elegant pendant
Very beautiful necklace like gold, shipping to Italy from China in 13 days
The chain is much longer than in the photo but it's not a problem. Very satisfied with the purchase.
The necklace is very beautiful, light, stylish. Very happy. Thank you store!
The necklace really liked it, looks and looks gentle and rich. I do not know how quickly it will darken, but while worn well. For such a price to expect more and not worth it. Recommend.
Just like in the photo, ideal
Good quality at such price, fast delivery. Polite suppressor, I recommend!
Excellent necklace for such a price