SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality WAAAW! I will recommend several because the, just look at the photos If you have questions my insta : mayana.bob
It's beautiful but it's not steel, it loses color
Beautiful but the letter is really small.
It's beautiful.❤️
I charm the necklace, quality 10/10 perfect the color just like
I charm the necklace, quality 10/10 perfect
I love this nice miy and good quality
That I love him, received today and wear! I do not know if it will change color, I will come back if it changes!!
It's beautiful very small handwriting but it was as I wanted it
Perfect, I recommend!!!
Super
Equal to the photo is hermosooo<3 it only costs a little to put it but it is achieved
Me encantan
Very pretty
Conform to the description at the top.
Very nice
Super beautiful like Again Thanks
I arrive in no time, it looks beautiful and subtle, I recommend this size, the other one is too small.
Very nice and great quality
Very nice, I was wrong in the order I wanted my little letter so I'm disappointed, but I removed the letter as well as 7 links to make a choker and a keychain with my letter
Very beautiful, perfect every detail just that the chain is something short I would have liked longer.
very fast delivery and very good quality
Order arrived IN only 20 days IN Italy!! The necklace is truly BELLINA… Hope both really stainless steel as reported IN description… But I think of you. SUPER fast met the store in the free and very reliable… VE board absolutely.
I like it very much since I didn't distill, my favorite loved them
He's arrived in a week, super fast. It's very nice, let's hope it doesn't get ugly soon.
New favourite necklace! Pretty perfect, quality great, delivery to Croatia for 2 weeks. Letter I
Conform to the description! Very nice and good quality. Delivery in 2 weeks instead of 5. Very happy
wonderful just like foto. I don't know if , it's real stainless steel but I like it
The chain is a dream
Magnifique
It took 10 days.
Very pretty! Recommended! Very well packed. Compliment.
so cute and looks amazing!
Ever super nice, is petty But very nice and good furniture material I encantaaaaaaaaa
Too cute!!! Las loved. Good quality… And I'm using 3 days and not seem that will change color or staining. Very good furniture product! I will buy more!!!!
I am more than surprised with the necklace is very pretty letter is good furniture size the big one hope not change color or it fades or leave the brightness letter, arrived much before expected, recommend this store 100% would buy.
Nice
Get well.
I have received the order thanks a lot very pretty
Very nice and superb quality
So perfect! Love this necklace!!!!
I loved it, super nice, is like the description says, the letter small is ideal, very thin and elegant., recommend.
MAGNIFIQUE
Amazing!! Fast delivery and very good quality jewelry I re order! <3
Very cute!!!
It arrived well protected. It looks acceptable quality.
Very small pendant .. Nothing to see with original image ....
Very nice and very quality nice
Well, letter small, look size
10/10 ... Looks even more beautiful when you wear it ... recommended
Very cute necklace. Good quality for value
Super nice so with the initials of my kids! Beautiful short necklace
Gorgeous! Same as the photo. Hope don't change color
It is good except that it returns often
Is OK
Tam istediğim gibi kibar ve güzel tavsiye ederim
The necklace corresponds to the image I thought the A would be A little bigger I ordered on March 12 and it arrives on March 24
Beautiful I test it to see if it is really stainless
The lyrics are very pretty.
Beautiful, and very quickly arrived Thank you very much
Great article! The letter is very discreet
They are very small the letters I buy small but they are very small beautiful chain the only thing that has no hook back to unbutton so the letter falls on. But I fixed it by placing a hook back and it was perfect I loved 100% recommend and fast delivery I will order more
J'adore très discret
It doesn't seem very durable, though the product is as in photo
Excellente
Super bonito!!
Cute, fine, uncomfortable to put, he sets or his very small argola
I love it but I do not think it goes underwater
Jadooore! Not very convenient to tie but I love how it makes
Very nice for the price!
Great quality. I'll recommend it. I love it. Fast shipping. Thank you.
Canon
Great that Ali gorgeous
It's nice, light and came quick to Chile
Very nice for gift
Super
Very very nice good quality
love it !!!! but the letter is small! very good quality tho
Nice but small
It is very cute but a bit hard to put on by yourself. Details are very small and it’s a short necklace so extra pair of hands is needed. Quality is average but for this price it’s okay.
It's very nice but the smallest letter than I expected.
Very happy I shower with him and it doesn't get ugly and I wear it every day I will buy again I recommend
Bijutheria of good quality, fully corresponds to the store's photo. With the seller did not communicate, there was no need, K. Order was tracked. Sent the goods quickly.
Very nice, according to the description. Fast shipping
perfect
Pretty.
Joli collier,
Joli collier
Fast shipping, very soft and beautiful but the character is very small
Es igual a la descripción. Me encanta.
The lyrics are very small but I like it that way, I hope it doesn't rust
I like Me very much and it's delicate.
Perfect received in 13 days!
T' es bien emballé
Too much like the picture. Very nice
Très jolis pendentifs . Seul petit bémol, le pendentif se trouve sur le fermoir donc il part quand on ouvre , je vais donc mettre les pendentifs sur la chaîne. Sinon c'est très beau
El collar es muy bonito, tiene la inicial pequeña justo lo que buscaba. Ha tardado poco en llegar, unos 15 dias