SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good watch in general for the price, but the small spheres are not white like the photo, they are golden and I do not like this.
Excellent purchase, very good watch, very nice, only details of mechanism that are understood in attention to the price.
Excellent product. Very fast shipping
Fast shipping. Very well packed. What a nice watch. Good material and workmanship. Like!
It’s very nice
Looks beautiful and quickly delivered
Fast shipping 12 Balearic days. Excellent presentation. High quality-price ratio. Happy with the purchase. To be improved by the manufacturer: very sensitive time adjustment, difficult to adjust to A specific minute. Thank you
Beautiful Watch (Rolex Daytona Homage) good quality, Fast Shipping
Qatar communication is medium but more importantly what is the name of the local agent in Saudi Arabia
It's all great. You can safely order. It's whole, the box is also whole. No scratches. Assembled, surprisingly, neatly. It is clear that they did not just throw it into the box, but carefully folded it. It pleases. And in general, the watch itself is well made. And given the cost in general, there is really nothing to find fault with. The store is responsible, the delivery was delayed for a week, but this is already the fault of the customs, there are no complaints about the seller. Of course, you have to look at what will happen to them in the future, but the first impression is definitely cool.
The store is very interested and polite. His communication is also very good. I 've been thinking about buying this watch for a long time. When I saw the campaign Price, I immediately ordered it. Although those who buy from Turkey come with PTT, they can pick it up without paying any more. So I highly recommend this seller. I even asked him to check the time without sending it. Did not break me. He sent it by checking the time. Clock functions are very stylish and polite. Not rude.❤️❤️❤️
beautiful watch and works perfect, hours and minutes are precise!
beautiful piece. looks and feel good
Nice Homage watch. Band was easily adjustable. I’m happy with it.
Love this watch.Amazing and fast delivery
Beautiful... Small dia but the watch is excellent
Arrived wery quickly and is wery beautiful watch.
Beautiful watch fine quality. We have already earlier from this store watches purchased and which are also all very beautiful. And a very good price.
Not for long lost on the road. packing norms. The bracelet is packed in film.
It is very nice. But as i am lady size and my wrist is small so i need to adjust it. Shipping is faster than i expected.
Watch very good, above expectations, and recommend, super fast.
great watch
This reference comes very small. Although the quality is good
A full f/p product. Looking for quality watches at reasonable price can choose. Successful store, fast delivery
Price-appropriate
The watch is cute and works well. Single small flaw, lies in the band that on 2 jerseys gold color have 2 small marks and are legermente discolored. You can see in the photos. I believe that with the bracelet steel color is less delicate. For the price is ok.
Good watch for the price you paid...
Very nice watch good weight arrive working feels soft the strap very easy to open and close a little long for me does not have a closeup tool 100% functional carton box a little hit
NICE LOOKING WATCH. A VERY GOOD PRICE AND A HELPFUL SELLER! HIGHLY RECOMMEND BOTH WATCH AND SELLER. THANKS A LOT...
Thank You !
excellent watch for the price! also a very good packaging.
Awesome Wristwatch! Good Weight, Lovely!!!
Good construction, functional and beautiful. For those looking for watch box big, this can not do. The more highly recommend.
Arrived in seven days.I loved the package and the design.Thank you for your services...
Came super fast looks amazing i love it. Its a little smaller than i thought it would be. Its probably 38mm not sure though.
very nice good quality for less money
Very beautiful, accurate and all hands work perfectly. Exceeded expectations.
Watch has good overall finish chrome and brushed steel parts. Laser printing on clip is weak, will disappear quickly. Numbers written on bezel has poor quality, fall look letter blurred. The Chronograph works, but realize that the machine is the cheapest that could put a cheap watch. The adjustment knob is super inaccurate. The dial is very beautiful, and resembles the watch you gave. Expected it all as paid cheap. Leaving the account for that buyers are more aware. The disappointment was the print quality of letters in bezel, so horrible that was better not be printed nothing on it.
Good looking watch for the price. I changed the strap for a nato as the bracelet wasn't great.. but at this price can't really complain.
Well received, in accordance with the description
Watch of very good quality, and very fast shipping, I recommend the store
Perfect and comes very well from delivery time
Belarus came quickly. They look beautiful. You'll see...
Fast delivery in 20 days Product conforms to the descriptions
Great product as ad
Good qulity in this price.
It came really fast. It's acctually fine due to it's price range. The only complain that I have is the chronografy minutes hands a litte to the right.
Good product and I arrive very fast!
The watch is pretty but the dial is a little too small for a man...
Good watch, but smaller than I thought.
All very well
bon produit et conforme aux descriptions du vendeur
He arrived in 10 days and everything was perfect. Very good store.
La correa talla grande, pero es fácil de quitar los eslabones. Las esferas funcionan aunque no gira el taquimetro, es fijo, pero por el precio contento. No he probado si es resistente al agua.
Beautiful!!! Beautiful as picture or even more. Received in Italy in just 9gg. Is the second Benyar I buy because beautiful though cheap.