SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
Beautiful!! Happy with the purchase.
Feinenko
חמודדד
I really liked the color of the said and in a suitable size for my taste.
Super cute but it's small the said
Looks like the Titanic loves him
A beautiful necklace, as described. I thought it was bigger but it's excellent like that, good quality and shipping was pretty fast
I ordered friends as a pleasant souvenir. The pendant is very beautiful. For those who do not wear jewelry, you can use it as a keychain.
I take very well, the beautiful necklace!
fair and neatly! Thanks!
The truth is very nice. I liked it too much. I just thought it was bigger.
Good Goods for your money
For its price top
good one
He arrived quickly and as described
Very cheap
It's nice little piece that shines a lot
Beautiful heart, Shine is small but very nice I recommend both the product and the store, thank you for arrived all very well and very soon
Very nice, simple elegant
Excellent, very beautiful looks
Delivery gun Glued this shit only Krivo, and so you can take
Very nice✨
Time is just super. It came in a combined parcel almost a month later to the Krasnodar depth. The size is like indicated. The chain is whole, in general,
Very beautiful necklace
Very nice necklace, how for a gift
I like your shine.
Cool pendant
Rich color, glitters. For his ideal.
Small, stone very fake to see.
hermoso
I liked thank you very much, exactly that in the image
A wonderful necklace) glass I would like better, but for such a price it's a sin to complain. Awesome!
The goods arrived surprisingly quickly, but over time it seems to me so it will be oxidized. :(
The length is ideal, if that, you can zip so that it will be long in about 16 days to Moscow
It is so so beautiful…. I honestly recommend this product
Ok
Excellent necklace shines a lot and it is beautiful, loved
I thought it was bigger But is nice
Very nice
The product get me in good furniture state. And very nice ideal for daily use… I like the material. Recommend this store. Good furniture to care and good furniture packing. I arrived in 20 days. Pero was worth waiting because it is a product very nice and more for their detallitos luxury thanks seller
wonderful necklace, fast delivery
Beautiful pendant. Bright green straight. I came to Barnaul in 10 days.
He's cool. Thank you so much!
Good quality, good chain, thought will be more but for the price the quality is similar, with the store did not communicate on this say not what I can not on evaluation of the conversation with with
Thank you so much❤️
February 18 ordered, March 7 came to the Krasnodar Territory. Beautiful pendant, the stone is very bright, the color is saturated.
Received almost for nothing,! Bijouterie have bijouterie!!!!!!!
Very beautiful
For the price is great. It's small but very nice.
Garniy pendant, takiy yak in the picture, priishov shvidko.
Duge miliy kolonchik, priisov shvidko, here for three days on Ukraine.
muy bonito
look nice
Adorable
The necklace came in fine, I leave pictures.
So price, for the price you have, it is very nice this color. Prettier than the pictures. A little bit cut the chain for saying something, but the pendant is spectacular and the silver color of the chain has also liked me.
The pendant is beautiful, tiny but perfect to wear a chosen top
Very nice, and fast shipping
Beautiful pendant, corresponds to the description, my daughter is happy, for such a price is wonderful! There was no need to communicate with the store.
Cool for this price. Thought it would be much worse
Damn thought it would be bigger. I ordered my mother for a gift. but I think she will like it very beautiful.
I get very fast.
Beautiful, and tight packaging, the store recommend
magnifique
ameiii
It looks very aesthetic, made qualitatively, in Ukraine (G. Nikolaev) came for two weeks, very satisfied
falta un poco de comunicación por parte del vendedor, pero estoy satisfecho.
Super
It's small the said, it's nice I recommend Thank you store
bello
Its look great, and verry nice neklace... Thank yu. I m verry happy
It looks great and it's nice, it takes about a month to get to Silao, Guanajuato, Mexico. Highly recommended store
Is beautiful
All is well.
Arrived well before the time indicated
Beautiful, it came in good condition
My son was happy with rose's necklace
I thought it was a little bigger.
Nice though it's small I arrive very fast
Precious pendant
Milota glitters wonderful
It came quickly. In two weeks. All as in the description, though the Hearts themselves are a little too small.