SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're beautiful, I love em. It's just a little tiny than I thought though it's not a problem
Beautiful necklace; my daughter will be very happy.
The goods as in the description, very fast delivery, ordered 06.10. received 17.10. In Poland.
Super,
Amei
I love it
Very nice necklace, unfortunately for me the pendant has a stripe.
Beautiful and delicate. a Golden Outback. Died less than 1 month to Chile
I love it!!
Fast shipping, color if very bright then sw sees it is fantasia but it is very well done, far it is perceived very pretty
It shines pretty
Very good shopping, they are beautiful, they arrived very fast.
Beautiful I'm giving it for gift my friend will love it
It came super fast more than I expected this super beautiful I love it
Lovely necklaces. Came 4 days earlier to its estimated delivery date
Excellent product at a super price.
received parcel Good product
It's been several times I ask and they're beautiful.
The glitter of the said and the chain are excellent as in the photo. The shipment was really fast. Hoping the product is of quality. Thank you storeI'll do other shopping
It's the same as the description, it came fast
Excellent thank you
Labai, Labai jums ačiuKokios gražios. Rekomenduoju pardavėją.
The product arrived sooner than expected, in perfect condition, is very nice, recommended.
She's really beautiful and the quality wou even bathed me with her. I asked for another one to see how much deteorated and nothing the old one is still shining as the new one that came today I recommend the qualityThey are 3 months apart
the necklace is very nice. good quality...same as in the picture. I'm pleased with my order
Product arrived in time, really very satisfied, I highly recommend this store, thank you very much
The parcel came a month before the Irkutsk region, the parcel was put in another my parcel, so the track was tracked. The pendant itself is very cute, without marriage and defects, yellow gold. I do not think that it will last for a long time, still then it will darken, but nevertheless for such a price is very good. In general, I advise everyone and thank the store)
Reliable and good store
A decent decoration. Fully corresponds to the image and all characteristics.
Thank you very much!!
Thank you very much for the goods, the store the most perfect person in the world, he helped me very much, I am very very satisfied, this seller, I hope very soon this this this This store has a lot of good goods, I recommend, I'm very happy with my order, I recommend to everyone, I really liked this store, I will make a lot of order of order♥& Middot;♥& Middot;♥& Middot;♥& Middot;
I liked everything, it was done neatly, a little yellowish in color.
Súper beautiful!
I liked the chain. But it's unilateral. Thank you to the store for the coupon.
Delicate and beautiful. Quite liked
Super! Exactly as in the photo, all the pebbles are in place
perfect
I love it, perfect for a gift, thank you very much to the store and all your team, blessings
Third purchase very happy
Very pretty, I arrived before the date, I was afraid it would come I wasn't there, and so it happened but they left it on the gate, I liked it very much
Looks nice, fast delivery
Very nice. Excellent material. Correct shipping
linda!!
Beautiful and last, am customer!
Very pretty! It's beautiful, I loved it!
Beautiful, delicate, perfect
Lovely jewelry brand fineness, I love.
Beautiful!!! Very well made, I loved
Lindo
Is the second purchase this store! Very perfect parts! Finish, color, rich details and very beautiful!
Ok
It's a week in Germany. I like. The lemon gold. Beautiful chain. Stones all over the place.
Thank you
Very beautiful, looks like gold. Thank you
Its beautiful and exact to the image, very quickly came to Chile
Well thank you received this please four key
Product beautiful nicest of picture came quickly in two weeks thank shop
parcel received no need refund thanks
Very good. Now will be ordered goods aliekspressa
Excellent, arrived very quickly and in excellent quality led him using it as something ugly time and don't to stall using it daily in hot weather
As the photo, but not so shiny
Very nice good quality has not been negreado
Mute photo
belle
very nice
I ordered 2 items from this store! They arrived together in 2 weeks to Canada! Pretty fast! The necklace is shiny! Nice gold colour! I haven’t tested to put it under water yet, so I don’t know if Color will stay. Regardless, very nice piece.
Good qulidade, hopefully not darken
Very pretty
Vert beautiful thank you
merci bcp commande bien réceptionné
love
Very nice
Very bunita thank you
As in the picture, even better
Arrived in less than 30 days the pendant is beautiful wife liked
This beautiful charm to me, thank you
I got the necklace. A little yellowish. And it looks so pretty.
Very nice
The third necklace. Good quality Thank you store
It's very good quality, the chain and the pendant, just like the details of the crystals, I loved it, this beautiful, I bought in 3 different letters and all perfect
Beautiful necklace, I just loved enough Good material, beautiful color, jeweled, great product overall Came well packaged and arrived reasonably fast Buy Again
Cute necklace, has good color, shipping was fast I recommend this product and store
Very beautiful. Loved
Заказ пришел быстро.Качество супер.Продавца рекомендую.
hermosas, gracias por la cadena de regalo
Very nice, the saying is bigger than I thought, but it's still very nice
Excellent Product, good quality and shipping went fast to Tuxpan, Veracruz tardo 2 weeks to arrive
Thank you very much great product arrived in a short time for Algeria
simplemente hermosaaass
Completely happy with my purchase, I come fast and in. Good condition, thank you very much for the gift!
Beautiful! The product is as the picture.
es un poco pequeño para mí gusto pero coincide con la descripción
Very nice
Красивый кулон, аккуратный. Видно конечно, что не золото, цвет выдаёт, но мне нравится. Цепочка короткая, надевала поверх водолазки, застегивала на самое крайнее звено, длины хватило чтобы обвить шею.
All right but the chain very fragile and well small the dige
it’s beautiful when it came in,but instead of letter Z they brought letter N. I know it was a mistake but next time check well thanks
Very pretty, I love Good stuff.
Cute pendant with chain. I did.
Recommend our, muitoooooo beautiful.
Comme la photo dans le site merci
Very nice. Thank you
Bella Thank you charm me
The necklace is elegant and very wonderful I recommend it❤️❤️❤️
Excellent. Better than in the photos
Arrived earlier than expected Very good finishes, look beautiful Excellent in everything
Love it! Looks like a good piece of jewelry. Recommend store and item. Decent shipping from China.
muito lindo, chegou bem embalado e dentro do prazo...Parabéns!
It's very nice, the chain looks very fine, hopefully it will last long and not remove the color
Hermoso lo recomiendo
All good
It's good stuff.. I liked it very much. Super nice.
قلادة رائعة جدا أوصي به ❤️❤️
me superencantaa calidad y me ha llegao super rapido
Arrived in 10 days is very nice and fine elegant and bright very finite chain I recommend the store answer you fast and solve any problems highly recommended
beautiful, doesn't look cheap, exactly as in the photo, fast shipping, thank you store. I hope it won't lose the colour and quality in time
Lovely
Beautiful.
Muy linda cadena y colgante... Un poco corta solamente, pero para personas de cuello delgado es bellísima.
Very beautiful I ordered 27/10 from Chile and it took only 20 days. The chain is rather short. But very beautiful
Es precioso
Exactly like the ad great quality
For me, this pendant turned out to be bigger (d = 1,5cm), the 22,5 cm chain is the maximum length. On the reverse side it is flat.
Smśliczny poprostu cute
Very nice jewel, just like you photograph. Recommended 100% fast shipping!
جميل جدا روعه انصح به
Very beautiful, I loved it
Cute
Fast shipping, lovely necklace!
está hermoso los detalles me encantan
Looks good
maravilloso se muy bonito en el cuello muy elegante
Take time for waiting 54 days. Product is very beautiful.I like it. Igive 5 stars.
All right, thank you.
Loved very beautiful and delicate
Very pretty necklace. Fast shipping. Already my second order but different letter. Thanks store!
beautiful
Beautiful, lemon color
продавца рекомендую
Good decoration but looks a little like baby
Jestet śliczny, poprostu śliczny.
Three weeks color did not like
Very exact. It doesn't rust with anything and it's beautiful
Perfect, more beautiful still personally. Loved!! Hope not darken!
It's second time I ask, its color lasts a lot, it's beautiful! And arrived in a week in Valparaíso, Chile!
Thanks