SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, I love him❣️ Y arrived super fast
Very good
The order was scheduled for delivery on October 30 and Arrived Today September 20, I am fully satisfied with the product.
Light to wear discreet nice letter as on the store's description thank you
Beautiful as in the picture
Everything has come
Chain Super!!!
Very beautiful, bright as pictured, flawless
ben fatta
Received quickly. ordered three, one broken, return
I ordered three chains, two good ones came, one broken, one snake return.
The chain is super!!!Approached as in the picture! Very beautiful! I definitely recommend the store! 5 +!
More dark than שציפיתי, no best quality but סהכ worth the price
Beautiful and good quality
Great. Chain
I loved just what I expected.
Beautiful necklace, the same picture. Highly recommend.
Very nice, stria super fast
Good articles
Bonito
The color looks like surgical steel, not silver. But the store said silver, so I'm going to believe it.
Arrived on time, and beautiful. Flawless!
top
Love this chain. Mom, I like the actor of film
Like the announcement, bright and beautiful. Great benefit amount paid
Excellent Product very serious store recommended thanks
Very good product Very fast shipping I recommended ❤️
Very good material ad!
Very top
Gostei muito, pedi o tamanho de 50 cm
El producto se ve muy bien queda perfecto solo que lo entregaron después de la fecha acordada
Ever bath pool for 3 days straight, spent scent on, and so far the color still beautiful and bright. Still not know if it's legit. But the color refers too. Worth caught in a promotion for 5 dollars. There and just a tip, this size I caught it is a great little… if you want a little more coladinho neck handle a smaller that some super!
Loved
I 've worn it 5 days and it's perfect. It has arrived sooner than I expected and very happy!
I'm happy with quality was same as at the picture . it was fast on delivery. Thank you.
Cepura fire, liquid metal from the Terminators, exactly the same, 6 ahow long the coating will last on the neck, I do not know, but so far as the white as
She's very pretty. But it took me so long to get there.
Great product arrived early
Красивая цепочка. Нареканий к продавцу и к покупке нет
Cool Chain, looks more expensive. Came quickly, I hope it does not darken.
Really beautiful! Shining , 925 stamp on it.
Amei meu colar! Chegou bem rápido e perfeito.
lindo!
lindo
ótimo produto
linda
Hello, the goods came, as stated, I liked it very much, the sample is worth it, I hope it will be worn like silver, I will not write off
все пришло. целое. ребенок доволен
The product is broken at one place.
Was very fast ameiii
Loved was very fast delivery made 12/12 and arrived 22/12
I'm selling, lantsyhuzhok yak in the photo, the little girl came with a reception, a sample. Shipping shvidka)
Perfect. Looks really top quality
beautiful product I love
Went very long almost 2 months and a half. And so the chain is very cool I liked rilllliia. Thank you
The goods are good, the sample is worth, but whether it is silver, judging by the weight and color-it does not look like a thing to wear anyway. Seller recommend.
Beautiful, just hope the brightness and color not sumam so easily Fear
A little thin
The parcel went about 2 weeks in Lo. There is a small marriage in the chain as if spike, it is not visible, TK close to the clasp, but for the sake of justice removed 1 star. Sits beautifully.
Took but arrived, the size is smaller doque I expected
Perfect! I'm in very good shape.
Same as the description
Muy rápido el envío!!! Se demoró 10 días y todo perfecto, igual a las fotos e indicaciones
Was Mara, you have no idea how beautiful is this cord but as received today, not have 100% of opinion, but will leave just the 5 stars because loved real.
The goods are good. for a gift will do.
muy bonitas. precio-calidad excelente
Nice and shiny. But sadly too short for me
Ordered 11/8 and received it on 12/6. The necklace looks just like it does in the picture. Good length. Very shining.. not sure if it is truly 925 but the piece is beautiful.
I loved, Silver seems even already ordered two more. Arrived in 18 days, the Mail here that delayed.
Все как в описании. Дошла без заломов, за это спасибо.
The chain is good, ordered 11.11 to Israel reached 3 weeks
быстрая доставка в Иркутскую область качестао не известно далее будет видно
Honest store fast and very good
Gorgeous. I took the set immediately.
The parcel came quickly. Looks great.
Is beautiful, but is a little darker than the picture.
Looks even cheaper than it costs
I liked it very much. Immediately dressed. Super. For this money is not enough silver non prickly at all
Great!
Really well made arrived in 2 months.. Recommended!
Very beautiful!
Arrived today, I recommend, is beautiful and came fast❤
Excellent! The test of ice, seems to contain silver.
Had this about a week and I really like it! Looks like the pictures, it’s 20” long and stamped 925! Very happy with this item
Thank you very nice! I love it.
Very beautiful the chain I like
Wonderful chain, fast delivery, exact description. very beautiful. thanks to the store! beautiful.
Like on the pictures! Good quality
Perfect as pictured
Chain as in the picture, but crumpled because of this I will use only as a bracelet The chain is as in the picture, but because of this I will use it only as a bracelet.
Very nice I am sarisdate I recommend the store
Is good quality.
Cute is fast silver shipping
I'm happy with the product.
Excellent Product
Very nice, really surprised me
ameii foi surpe rápido
Linda, I love it.
Beautiful. It comes with stamp 9.25 was a gift for my girlfriend and she loved it. It bends a little and that takes a little magic out of its movement. He got to Mexico fast.
Arrived on 1 month. Very beautiful
So the prendeder that N is Plata more loved and super recommended
Very beautiful chain) came a little bent, but it's Lego to fix. On the chain is a sample 925
I charm very cute 100% recommended shipping very fast
All quickly came to look beautiful