SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely chain!
excellent, I just hope it will not fade out, nice shopping here, product arrived on time and its accurate
It's a little heavy, but it's very cool. You can adjust the middle to the neck.
Totally worth it. I will buy this over and over again.
The necklace looks chic, Stylish. Like in the picture. Under the neck, on a not wide neck.
I recommend the store
Necklace is very light, but for $6.50 it doesn't matter, looks good and will work for what I need it for. Seller shipped very quickly and it was delivered just as quickly, thank you. Recommend Seller
Very smooth and beautiful
Good product. I recommend.
The necklace is beautiful, I recommend the store.
I loved it! Same as the description. I recommend the store
Same as the description. I recommend the store
good
Nice necklace
Beautiful stylish necklace! He will, quickly does not blacken.
Lindo
Very beautiful necklaces, purchase satisfied. Subscribe to my YouTube channel: Parcel
Delivery 2 weeks, packing-package all intact. Looks good, and yet... in the photo of the store, the necklace looks more impressive.
I received my goods in good shape and earlier than expected. I love it. Thanks to the store
Delivery is fast, the bracelet is beautiful.
All OK.
Spectacular
It is beautiful.
Good looking bracelet
oh my goodness it is even more beautiful than the picture
very beautiful.
Delivery is long, the quality is good. I ordered a bracelet. I recommend to buy.
Delivered in 2 weeks. Complies with the description. Nice necklace.
Cool jewelry)
Fast shipping. Nice necklace.
I like and priopio as pictured
Unique. Delivery was very fast
As description sweet
I loved is beautiful!!!!
Very beautiful necklace, quality excellent, recommend you goods and store!
I received my order appreciate it Thank you
Consistent with the picture
Excellent necklace. Very impressive!!!
A chain came with marriage.
Loved❤Is like in the description, and arrived early perfect, super recommended
The necklace is wonderful. Am delighted. Too beautiful.
love it
My necklace arrived today 16/03/2022. I put it right away to go to work. Everyone loved him and me too. He arrived fast.
Original and elegant
Fully complies with the description
Cute necklace, fully matches the store's photo. Very satisfied, I got what I wanted.
Very beautiful and high quality))). delivery is fast.
Very beautiful decoration, the delivery was fast to Russia, the decoration is very high quality, the fastening is durable, the metal is shiny, it looks very beautiful, it will fit any image,,
Very elegant, with this choker you will look more than good at any special event. Bring Security chain
Original necklace. Easy, the ball moves. Very cool looks on the neck. I recommend the store.
Like in the picture. Cool decoration. The first time with Ali, the expectation and reality coincided with the decoration. Recommend. Thank you
Beautiful decoration. Corresponds to the description. The circle is slightly mixed, with roughness and microscratches, but if you do not look around, you can not see.