SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Watch chic Thank You sealed well arrived even before the store is good
As in the photo I recommend
Came in a month. All as described. Let's see how they work.
The watch is surprising, very good, and in size and function, I like it, good watch.
I liked the watch very cool and looks stylish! The quality also corresponds to the declared watch and strap itself, everything is excellent. I recommend to those who love analog watches!
I am very pleased, with my watch I used it quite a lot before making the comments
.
Thank you good watch
A chic watch. I'm very pleased. I want to have time to order my daughter at a discount.
Very nice and elegant
Item according to description Very fast delivery. Thank you store
The product corresponds to the price. I advise, order boldly!
Thank you store the watch is very elegant, just me restless is The Buckle looks fragile and plastic, maybe if Vosse aluminum could be better.
Good quality n shipping very fast
The clock is good! Look nice! Only here the strap is too small. Not very convenient. Delivery is quite fast. I recommend to buy!
Very good quality and design. Highly recommend the store!!
It's very luxurious.
Great quality, price well below what you're taking. But beware, maybe it is larger than expected, then buy them if u have a wider pulse with the forearm, if not it will be disproportionate in your arm.
very nice thank you
super montre ,j'ai adoré
The clock came in working order. Stopwatch buttons: start, stop and reset, immediately did not work, almost there was a dispute did not open. Somewhere through a dozen taps, earned, maybe it's in contacts. They look expensive, an excellent accessory.
Come. Work. Look Good
Excelente
Crashed packaging
Looks like the picture. Arrive shortly.
As described by my husband loved
Very nice watch, arrived very quickly. Thank you
The product very good and works well thanks
Excellent Product, reasonable delivery time, very nice, only your strap is not leather.
Thank you to the store, the watch is wonderful, the box from the clock is whole, everything is wonderful.
Really nice watch, extremely happy with it
Beautiful. Very good quality. EXE lens.
I liked everything, the watch is super everything works, they look chic, they came quickly two weeks earlier, I took the order in Pyaterochka, and if I indicated on the Mail then♂& Middot;. If you buy someone as a gift, then the very thing is very dipped made.
I was kind of nervous about purchasing such an inexpensive watch for my watch-collecting brother but I had never seen a black watch with rose gold-tone accents so I went ahead and bought it. I'm so happy I did...this watch is beautiful. It is surprisingly hefty and the rose gold with the brown leather looks amazing and expensive. The face is big so this watch is not for a modest fellow. It is definitely easy to read and it looks amazing on the wrist. Don't let the price fool you, this is a weighty, quality, luxury looking watch...I'll be buying more from this brand in the future.
Sensational product, beautiful, recommend and by another country.
The clock really liked. Everything is clearly done, packed very well and most importantly-work
Looks Nice it's so thin the black and gold goes really good together... great with a suit love it...
When I got the watch it exceeded my expectations. For the quality I got I would never guess that this was the price. I would definitely recommend.
Arrived promptly and fit for purpose looks stylish and reasonable price