SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived in just 15 days. Not taxed. Perfect charging device! Not use more bases chargers for my small devices. Carry: Smartwatch Control PS4 Bluetooth handset
Satisfy the non-good product oh ~
Excellent Product arrived in 15 days
Working fine.. good!
Received as agreed. Loads!
This is the second I ask for the truth that works perfectly. Very good product. Well packed
Looks good. The product come packaged in a plastic bubble like goods OEM.
Looks good and works so far
Received in 18/03/2022 well packaged and working perfectly. Identical to AD. Recommend the store!
Very useful and practical. Very Worth, who has many products with USB, to put in in one spot.
Moscow reached quickly in less than three weeks. Works!
super
Shipping fast. Shows volts and amps alternately.
The charger works well Recommend, good store fast delivery.
So far, my expectations!!!
Excellent USB charger. Display alternating voltage and amperage current. When finish charging it off. Recommend to everyone.
Comfortable feeder
Not have many sockets available in my bedroom and not have charger to charge all gadgets while. All night had use outlets other environments, or use adapters a socket. With it carry all my gadgets in same charger. When no device connected it off alone, and still supports fast charging on some devices.
Works, charges.
Very useful
Small and easy to use, 5 usb ports and a voltage chip, works with a single power outlet, I am satisfied
Product arrived missing 3 days for the final time of receipt (arrived fast). Product quality, automatically recognizes the USB and shows the voltage and amperage that is passing. Have a watch that only carried on computer, in no other; but carried on this device. Plastic Product black. Recommend.
Great vendedo. Really carries up to five cell
When working, hisses, squeaks and heats. Charges, no fast charging function. Shows how many volts and amperes.
Someone's lying a little... Connected 3 devices simultaneously, there was not enough power to charge quickly at once everything.
Ok
ottimo
Checked, works. Shows voltage and charging current
This is the third device I took myself, my mother and my friend. Everyone works properly. Recommend
Extremely fast. Perfect product and functional. Recommend and buy again. Carries the equipment and seems to have a good control outgoing .. but no 1.6 mAh per port. Still buy again. Beautiful aesthetic
5 stars. Everything is fine.
Looks OK, time will show
It's perfect
Serious store, the product arrived fast and well packed. That's what it is, nobody expect a quick charge.
Fantastic product, arrived very fast and came well packed. Is already working and devices charging. Thank you to the store. Can trust!!
So. dovebrero stores but é was the first in quick arrive thank you and others seller take example. Thank you