SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product works great, all USB ports are working. Quick Charge charges my phone using Fast Charging. Great item for the price, recommend the store !
Works for truck
Everything came intact. I haven't checked yet.
Everything came safe and sound. I haven't checked yet.
Finished fast
All OK. It came quickly and safely. Seller recommend.
It came in a month instead of three promised. QC works. It's a pity naprugu AKB does not show. Very convenient for 2 phones and camera
Good product, I'm fast I haven't tried it yet
Excellent charging!! Came quickly packed well, in a box, wanted to buy such, but won in a halve!
The cigarette lighter socket comes tight, there is fast charging
The parcel was 14 days. To Russia was tracked, and then not. Packed well.
Everything is fine, I recommend.
Everything works, fast charging .. In normal
very fast& b very god,thanks
All is according to the description, the goods arrived during, quality charges well
Charging works, but all Times charge the same, despite the fact that one should give fast charging (checked with a cable for fast charging). It's not critical at all, but the sedimentation remains. Packed very reliably, everything is whole, it reached Ukraine in 20 days.
Fast shipping to Spain. Recommend product and store
Didn’t try yet
Delivery to Moscow 13 days. The goods are working.
Good looking. It took him about a month to get to Madrid. I'll prove it to see if it's fast loading.
First freebie received for a long time. Very interesting car charger, it can be powered in 12V up to 32V so compatible car and truck. It has 3 2.1a charging port and a QC3.0 9V 1.7A port for fast charging for compatible smartphone. The total load of the 4 ports is maximum 7A. Everything is functional and I can only recommend it happens.
Delivery in 16 days in Russia, as in the description. Works fine and fast charging is also compatible with my Samsung
Delivery to Kiev 29 days. corresponds to the description and picture. quality is good. The store and the store recommend.
Delivered in two weeks. For this money will go, fast charging on the red connector is.
Everything is cool, thank you charging is good, fast delivery.