SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
долгая доставка , а так все как в описании!
After we're done, we 've got a car in the crowns. I'm sure it'll show you exactly. Packed good. Goods yakysniy.
I ordered this item with another item. I wanted them shipped together. I left the message as soon as I ordered. however the store shipped out the items next morning and read my message after that. that's ok though...hence the communication rating is 4 instead of 5. other than that, it is a very good product.
Let's see how much works... For how much is enough .....
Like works)
Ordered two, one with a small plug. I decided to leave this one, easily remove from the socket for a large head. Works in the car normally, fast charging no, shows on-board network, in the dark shines not much
Is perfect
Super fast delivered everything works
Goods quality, works normally
Fast delivery. Works very good.
I have not yet operated, I will add after connection. the packing is crumpled quite strongly, but everything is whole. I did not communicate with the store.
Looks neat, I did not try it in work.
Thank you for stickers
Everything is super as always. Recommend.
Yackiness!
Got pretty fast, compact quickly charges, let's see how long it will last. it is recommended definitely!!!
Is working
Fast delivery, quality goods. fully corresponds to the description and photo. convenient to use.
I haven't tried them yet but they look good and original. Shipping very fast, recommended.
Many thanks to the store for charging, bought for the son. The son is very satisfied, the auto Skoda tour. charging from the nest does not fly out, works perfectly.
good quality
Excellent shopping, sent very fast to Mexico.
I haven't tried it yet, but it looks good.
Ok
Corresponds to the description. Recommend.
This baseus takes not the first time of this company, always everything works as it should. Shipping fast.
With the tablet Huawei M5 light gives out no more than 1.1a
Copatny, good z/U for cars. Voltage shows same with board computer
The goods came in 3 weeks. Quality without claims. Baseus makes worthy things.
The goods arrived in three weeks in one package with others. The device is quality, like all the goods of this company. I'll order more.
All Super
Super somehow charger with fast charging
Excellent charger, description corresponds, well packed, looks great, liked it
Already Taken 2 in the past. Honest product and functional. Useful on older cars voltage indicator.
The charger is made in an uncollapsible metal case. The accuracy of voltage measurement compared with the tester. In principle, it could be more accurate.
It's OK! Thank you store!
It's OK. Quality charging.