SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, I recommend.
Fast charging. It's been a month and a half.
Charges. In the kit there were small stickers, glued to the charge itself
Supper. .
Excellent charging! Powerbank baseus charges very quickly at 2.0 volts! Made qualitatively, definitely recommend!
Excellent charging
Fast shipping, standard packing, good quality product, like this brand and recommend.
Charger-top I recommend to everyone, I have a lot of goods from baseus, everything works on hurray, an excellent case on OnePlus 9R sat perfectly, I recommend, delivery delivery delivery
Fast charging works. Checked for Redmi 9s
Brand baseus is very good, excellent quality, good finish arrived with 15 days, carries very quickly.
Great charger.
The item is excellent, charging is very fast.
As usual, the goods are on top. Fast shipping. Thanks store
A very good charger, my s21 ultra charge very quickly. I advise the store.
It came quickly, the quality is excellent
Fast delivery, works fine, its function performs
Great Chargers!
The charger is quality, pleasant to the touch. Charges my realme 7pro very fast
The product corresponds to the description, everything is ok. thanks to the store!
Everything is fine! Recommend!
Ordered on December 3, in Moscow the charger arrived on December 7, brought the courier home! The store very quickly processed and sent the parcel! Thank you✌
Excellent charging. Purchase satisfied
Pixel6 charges quickly. PD is supported and it is good.
Looks good. The weight is heavy. Honor 20C shows fast charging. It's okay for now.
The charger came quickly, to Kiev in 2 weeks of total. Took on sale at a good discount. Fast charging is supported if one device is charged, if two, then the usual charging. Type C did not check, I'm waiting for the wires to arrive. Price-quality
Quickly delivered the order, quality fire, issuance in the paragraph. I advise this company and shop.
Everything came quickly, intact
Good charger. Fast shipping. Thanks.
Very fast delivery. Works. Fast charging on Xiaomi Note 8 starts. I take the second one.
Excellent charging, for all occasions.
Already in work
As always, everything is on top. Best firm.
Top.
It came quite quickly, charging super.
Still great packing and appearance. Works, the rest will show time.
Good product. Received it in 22 days, in Romania. Recommend the product
Super quality
I believe writing base bias. Really is OK ~
Excellent charging for several devices. More severe than the fellow of this company is cheaper. Premium Packaging, good materials. Matte, so the prints will not be visible. To St. Petersburg in 14 days.
I bought it for a small computer and JBL 5 speakers. quality is satisfied
2 weeks to Kiev. Charging works, like everything is OK.
It came to Moscow quickly (10-11 days). The goods as always excellent, original. I take from this store for 2 years goods baseus. Work for 5 +
Bought at a discount of 11.11 23.11 charging was already with me Quality as always at bazeus Super Charging Mega is happy
Dugé shvidka delivery to the Ukraine nu-10 dnev. Buying for 0.26 Dolara in gray shopogolia at 11.11.
I find it good and great
Super. Just under the new watch
The goods were shipped quickly, delivery to Odessa, Ukraine, in 2 weeks (new mail). Quality as always on top, not the first year I order, wires, glasses and other accessories from this store. The seller is fully satisfied. Recommend.
Excellent Recommended store Excellent service ☺️and fast delivery ✈️High quality is highly recommended
Great product Already tested and charging was fast
I do not know if it gives out 30 Watt, but 0,7 amps holds. And 0,7 Ampere on the cheapest wire. On an expensive wire holds 0,4 amperes. Scanned 2 USB outputs. Tipe-C connector did not test. There is no necessary connector on the ammeter.
super
Great! Everything, as expected! Thank you so much!
It came in a week. Packed well. Quality will check time.
Everything works, I advise the store!
Came quickly, look like in the picture, I can not say about fast charging yet.
Everything works as expected. The charger is well made. With my USB-C to lightning cable, I can fast charge my iPhone 8. Fast shipping and safely packed as well, I highly recommend the store!
After receiving, I used so far literally a couple of times. I did not do measurements-it was based on my observation: it charges normally. As for me, the most important thing is almost not heated (like some Noname blocks).
Very satisfied.