SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality, arrived earlier than expected. Good store.
well packed as combined with other orders. all metal housing, well built.
Very good, excellent material, arrived fast and already installed.
Pretty good. It works well.
It's just like I love it.
As description should I just try it
Great product and well made. Mounted on a ktm 990 smt. It takes away the old light cigars and mounts this
I haven't tried them yet, but they look great. Externally they are not plastic, but they carry the metal casing. I liked it pretty much, now to wait and see how they work when I install them. It took exactly 18 days to arrive.
Delivered quickly and good workmanship. I am very satisfied.
Well received Oh thank you flourish please
Product OK
Very good product. Perfect for Ford Focus 2003
Good
Shipment dotarła in ekspresowo Super Cool gadget Not yet sprawdzałem as loading phone Recommend
Excellent!
Corresponds to the description
All right, just try it.
It looks great. It works perfectly.
All as described. Fast shipping.
Excellent product meets all expectations and very good quality.
Szuper tudja a gyors töltést Express one futár szállított
Unfortunately arrived with a few days delay, however good the same, since the product did very well, contains all the kit for the assembly. Great okokok
I came to work, I did not check the goods. Comes with a wire with a fuse. Here they wrote that the lid is not tightly closed, everything closed tightly, nothing sticks out, nothing prevents. I recommend the product as I will check out the review.
Exactly as described, a little wider than the cigarette lighter. Looks pretty sturdy. I am very satisfied, I recommend.
I really liked fast arrival.
Everything will work out, but not yet. thanks
All przebiegło without problem. Ładowarko well made. Recommend store.
I have not checked yet, but I will add later, I wanted to support super fast charging on Samsung A71
Product arrived and was installed we will see how long it lasts but it’s better than a cigarette lighter
Well installation need to write well 've ^^
All very well
Made qualitatively, the material is good.
Ordered 12.11.2021 for 564r. Sent quickly, came in assembly in 20 days. From where such a horse price is not clear, the Red Price is 300R maximum. The charging itself is made neatly, the case is made of aluminum, the cover is translucent, and the voltmeter is clearly visible through it, the switch button is mechanical, if desired, you can press Chinese is issued only by curves of inscriptions...))) Included in the bag with charging-2 terminals. What about work-QC works! When working in QC mode with one connected phone, charging consumes quietly 1A at 12 V. During downtime, with an on voltmeter eats 25mA. The power-off charging button in the duty consumes 2ma, so you can safely hang in a line with constant power.
The goods came within 10-15 days. how does not know
Excellent Product, fast delivery also excellent description, good product termination, no power consumption once connected, a fully recommended store. A successful purchase.
Looks like good quality
Cable too short for installation nlella motorcycle
Everything is super! Delivery fast!
Shipping fast. Working norms
The goods came in proper form. Packed reliably, for Russian mail! Quality at altitude. A good alternative for those who do not smoke in the car or at all. Product and store recommend. I did not communicate with the seller, I.K. There was no need for that.
All right and very fast
Compliant, fast delivery
Installed everything works without any problems!!! I recommend this product, corresponds to the description on 100%.