SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
o produto é de alta qualidade muito bom excelente indico produto original só não serviu pra usar no painel do mêu carro é uma ecoesport Ford painel ele é crespo más no vidro vai ficar excelente tenho serteza á trava é excelente chegou rápido o vendedor enviou no ato em seguida isso q fas o envio sér rápido indico levou 17 dias por BRASIL TAQUARITINGA SÃO
⭐⭐⭐⭐⭐❗ Premium Seller Premium product Fast delivery ⭐⭐⭐⭐⭐❗
I had a lot of cell phone holders in the car. This holder sits massively without oscillating while driving and optimally adjusts towards the driver without the need for manufactured movements to use the phone. The vacuum car of the product is very powerful. Recommend
As described. Thank you store
Great holder for your phone. Made of high quality. Glued firmly to the dashboard or glass. When driving on a slightly uneven surface, the phone does not fall down.
Product very well built, beautiful and current. Had problems with that released but could pack
The order came before St. Petersburg for 1,5 weeks, I recommend the store, the quality is excellent
Excellent quality, had Fix for breeze because the car is very textured panel, withstood the Samsung Note 20 Ultra and the S10 plus my wife. Shipping and polls.
I recommend, the thing is cool.
I had been using another type of car support for years and my new phone being bigger wasn't hold correctly, so I purchased this one. First impression : next time I need something , I will check if Baseus has the product Quality is simply amazing !!! Why spending hours in searching an item when you can get a great quality and service from Baseus ??? it holds the phone perfectly. and you can adjust the orientation easily. Way more convenient than the model I had before (from a different maker ) . Great purchase .
Fast delivery to postomat "pyaterochki". Came in a branded box, without any damage. Reliably fixed even on a rough surface-fixed in the middle of the front panel of the legend field, on the front glass did not want. The workmanship is decent. Perfectly fixes the phone with a screen diagonal of 6,55 inches. I wonder how this Holder will behave on off-road? Time will show. Settings and the very operation of the device are extremely simple. I recommend everyone to purchase.
Great quality, flawless!
Great Holder
Shipping Fast products make you satisfied
The only issue is if you drive without any phone inserted, it vibrates and make noise.
Great quality, and got here really fast (1 week)
A good holder with a very powerful suction cup. Telescopic extension is small, but for the machine is great. In places, the phone is fastened and soft inserts are provided on the sides. A good device and looks good. Sold quickly, came before the specified period. Packing is OK. Recommend.
The store best marble Bali express was problem brought new free
amazing ! arrived in 10 days! excellent product
Baseus products are great. Perfect finish.
VSSE OK
Product as advertised, but quite noise if not with the phone!
The mobile support arrived em.10 days, but the first use the lock holder broke, tried fix but without success. I contacted the holder baseus, headed photos and videos. After a week the holder baseus sent another support for me, am waiting now hope this can use. Only to record, baseus was really helpful staff and answer all my questions.
Super fast delivery. Compliant product. Quality baseus thank you
It's pretty fast packed beautiful But the glue not sufficiently strong, just שמתי וכבר fell several times
The item fit to size of iPhone 13 pro max.
Packed not in rigid packagings, so the box has not commodity appearance. There's everything inside. It is placed only vertically, with a horizontal location will fall out.
In Kiev came in 14 days, 11.11 ordered, 25.11 already received. Metal only 4 legs that hold the phone, the rest is plastic. The telescopic leg is short-it extends only 3 cm, thought it would be longer. In the car until I checked, a tactile feeling of quality goods.
great
All OK. Holder whole but box ushatana mail Russia