SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
אחלה arm car, it's really fast, I love ultra-the WHO the phone, ככה easy take out and insert even with one hand
Super happy, he's too good.
I know see good quality just need to try.
Well received but the condition of the carton leaves to be desired
All right. Fast shipping
So far everything is fine
התקבל with package improper and cover נילון on the soft that connects to for
the box was damage but the product no.
Just like it shows on the site. All I need is my SG approved. Thank you.
Assembled easily, but the box, of course, leaves much to be desired. Came quickly
I'm not you, i'm not you, i'm not you, i'm not you, i'm not you, i'm not you, i'm not you, i'm not you,
Box arrived well deformed but product not broken. Not tested yet
Very good. Easy installation, possible to fix it on the dashboard or on the window. Just unlock and when you put the phone it locks thanks to the small red button. To unlock it is necessary to press the 2 buttons simultaneously. There are 2 small plastic tips to prevent the phone from falling
Received in 20 days for France, box a little wrinkled, very good product, thank you very much.
The product is perfect, what I don't like is that in the box that came was super crushed, good thing I didn't crush the product
Product matches the picture
The order arrived and came as described by the store arrived before the delivery date was faster than I expected thanks to the seller I recommend
well packed
Received in 10 days super fast, box a little wrinkled but the content is intact, thank you.
The product seems correct not tested yet :)
Trimah vipochcheniya Z cheap plastic. The vikorytsia did not fit in, letting rosbiall into the South and the Vien. Skoda...
Faster than expected
good for the price
Very fast delivery, on the other hand, a pity that the clasp at the back of the bracket screws through
Strongly crumpled packing, but the holder gathered normally, everything is whole. Delivery to Moscow for more than a month, for December is acceptable. In appearance, the unit is reliable, the sucker seems to be small.
Products as on the ad delivery 10 day thank you store I recommend again
Came quickly but it is worn you see in the picture.
Very good product !
Everything has come, the quality is normal. In disassembled form but it is good because the box during delivery suffered a lot
The maltreated wine box. Grab the phone. It sticks well in the car crystals. The extender is hard, so it holds the phone perfectly, without falling down
great product!!
Great the phone holds well in the holder, and the suction cup hangs well, I am very satisfied
Quickly delivered.
Thank you for shipping and recommend this store.
Fast shipment, ordered 11.11 and came 23.11. Recommend, the product looks solid, easy to get made.