SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kia Niro. works great. connects strongly both to car and with magnet to phone.
I received the order, came quickly, I recommend the store, I did not put it in the car yet, as I put it, I will add a review.
Keeps excellent, every time I shoot the phone I worry about the integrity of the diffuser blinds.
Great holder! Tried them already a bunch, it was not that. Finally, I found something that fits well on bars. Magnets are powerful, keep perfectly. The store sent the goods very quickly, reached in four days. Product and seller recommend.
Four days went by. I'm a little shocked. Purchase is justified. But, originally designed for nozzles in my car on the sides. In the central nozzles I had to collective the nahfield by 4mm.
It came quickly, about a week. The box is crumpled, but inside everything is whole. Peugeot treveller's car rose like a native, did not finish anything. Phone Samsung Galaxy A51, weight 200 grams, diagonal 6,5 inches (17 cm). Keeps well, the Crown turned 90 degrees to the right, now the phone is outside the ventilation area. On large cats of course a little shaking, but definitely will not fly away. I recommend definitely.
Very long waited for delivery. The goods were even sent back, but after they came and the courier delivered the parcel. The holder is reliable.
The parcel came well packed and without damage. Prodovtsu respect and respect for fast departure. Excellent mount for smartphone. I have checked suitable for air blower. Thank you very much.
Good qulity. Magnets are great. Shipping fast. To buy is definitely recommended.
Quality is good I will order another one came quickly
For Vesta straight top, with her indirect deflectors of the heater. I unscrewed the plastic nut, the hook came out at the distance you needed, caught the deflector, twisted/tightened the nut, pulled the nut. Includes 2 plates. I stuck it on the inside. Keeps worthy, if you glue to the phone, without a cover, keep it will be better) On the cats it crumples, but it does not fall. I bought without a foreman, why additional. Lever for shaking the phone and deflector... The steering wheel closes a small part of the screen, for the navigator and receiving calls does not interfere. I like, the first good holder, without kolkhosingo, in vestu). Photo With a cover shows how the steering wheel covers the screen. To know what to prepare for)
Delivery 7 days to Pyaterochka. The holder is happy. On the Polo sedan, the grill is mobile, I have been looking for a suitable holder for a long time. It was this Holder that went perfectly. IPhone 11 holds firmly, the plate under the cover. Counting the hook, when removing the phone from the holder, it is not removed from the deflector (all other holders were not held on the grill). Thanks to the reviews I knew that I would need this "hook" on the sides to split, I easily removed the stationery knife extra. Also because the grill is mobile, installed it so that it rests on the frame and the Grill does not move under the weight of the phone.
Ordered 12.01, arrived 21.01 super fast shipping. The holder is just super, I recommend!!!!!!
Just an awesome holder. I recommend it to everyone. Very fast delivery in two days.
Like the picture, good quality material, magnets have excellent strength
I put it, it keeps it tight in the deflector. It's the right thing to do. Long suffered with the holders, but this one sits dead. While happy as an elephant. On the Polo sedan, a little wide hook, but it turned out to put... I'm great.
It looks cool on yes and in general itself function cool in appearance like a tight hold well let's see how enough
Super thing! I recommend to buy. Well holds, clear fastening in the cabin.
The holder is very high quality, keeps very tight. Samsung a 52 attracts deliberately. I advise you to buy. Turns, which is very happy... packing quality. It came in a week (express delivery) .. Anyone who reads. Happy new year! 2022!! be healthy!!
The parcel came quickly. Magnet good. You can take it. Recommend ..
In Vyborg came in 5 days, all high quality, magnets strong, 2 metal plates of different sizes, I recommend the goods and the store
Very good and ideal size. The magnet is very strong, but better use without the phone cover.
Ordered 13.12.2021, came to St. Petersburg 25.12.2021. It's whole. I did not immediately figure out how to turn the bracket, but in the end everything is got. In the kit there are two iron for gluing on the case whether it is simple to put between the phone and the cover. The device is satisfied, I'll try it later in the car.
For a long time I was going to buy this device read reviews, it turned out to be really excellent for what the hook is not a great solution at all, that the Apple 11 11 11 phone through the tram and estacades keeps the intended plate naturally slightly removed the side board but this is not critical of the photo showed that the key chain holds well. It came very quickly to the store recommend. If you are looking in this direction, do not regret it.
Very strong magnet!! In the kit there are 2 more plates (rectangular and round). I put a rectangular under the cover, magnetic super!!
Came quickly, the packing is whole, the magnet itself as in the photo in the description. I haven't been able to check yet.
The product corresponds to the description, the holder liked, checked keeps the smart perfectly, very convenient. The parcel came relatively quickly, packed well, everything is whole. Recommend
A good Holder, in the deflector of the blow fixed well, when you twist the twist it pleasantly cracks
Packaging not very good but item survived shipment. Phone holder itself fits perfect on Opel Astra H car. BIG thanks to store.
The box came all crumpled, but it turned out to be whole. The magnet holds perfectly, especially the plates that go in the kit. The phone is quite heavy, it does not fall. The only negative-in my Auto Grill deflector is less than 10mm, I had to put an elastic band to normally fix the holder. But this is a feature, the store of all sizes indicated. In general, the purchase is satisfied.
It came very quickly in five days. Already put in the car, fixed perfectly. I really liked it!!! I definitely recommend the store!
Thank you! Got very fast. Went to install. I liked the holder.
Installed on Nexia n150. I had to sweat. The hook between the horizontal strips of the deflector is inserted very tight. It is still necessary to remove the vertical strip from the edge on which you plan to put (otherwise does not fit the width). The deflector at my Nexia is weak, from the weight of the phone drops. Solved the problem: put the holder lower, so that there was an emphasis. I liked the holder. The magnet is powerful, the design seems reliable. Tilt and rotate the phone can be adjusted. Put your finger up if my tip was useful.
Thank you, came quickly, the magnet is good, I recommend to buy, I recommend the store!!!
The phone holder is perfect!!! Well packed. I do recommend the store!!!
Very good holder with strong magnet. Quality plastic, sorry ears do not move separately from a slightly short plastic cling to the blower. The holder is happy! Very fast dosiavka 5 sent, and 8 have already brought. I recommend the store!
Fully corresponds to the description, to the store Thank you very much! Did not communicate, there was no need, sent quickly, received a day before the term, brought the courier home, very satisfied. The holder is super, good, definitely recommend, take it, you will not regret it! Magnet holds on all 100%!!! I took it on Chery Tiggo 4, I still did not attach it to the car, I'll add it later.
With this device it became very convenient, and go on the Navigator, and watch the video
On the third attempt the Holder came! Yay! This time, the Russian warehouse did not touch and made a shipment, and, did send the right product! The holder is excellent, the magnet is strong, even too strong. The photo from the car will be later after the test drive.
One of the fastest purchases to reach Spain (Valencia), in just 15 days. Article identical to description, easy to place. It stays very strong, thanks to the thread of the bracket. Also say it comes with two magnets, one round and one rectangular. Magnets have a lot of clamping force. Recommended the store.
The coolest holder I 've ever seen. I was looking for a compact and without a sucker. I'm 100% happy. Keeps it tight, everything is in place.
Great holder. My phone is 330 gr. Through the cover keeps perfectly.
The goods look good, the magnet holds tight. Delivery from Russia. to the door by courier, very quickly.
Trimah for phone So yak cholovak Post clade phone on the panel, then Wien fall and dyakuvati B'est zachisno SKU. Virobiila zamoviti for the new trimah Plastic yakisniy, trimah impressive In a set of yall two magnites, smaller vines and a large square Vipadkovo forward was walking the trimah itself to the round, yak Vin himself drawn to the trimal, the ice of the ice rolled Yogo. I think the phone of theper boude trimatisia nadijno Ale piniche dodam reviews
The magnet perfectly holds. there is a small shake when driving. The mount can be twisted as you like. Delivery from Moscow four days in Ulyanovsk. I recommend.
Courier to the house. Delivery 3 days. It's cool. Two magnets in the kit. With the store did not communicate
Great holder. The magnet holds very well. The main advantage is that you can Turn away from the deflector. Then the phone does not blow at all.
I take the second time, in the second machine, magnets are strong, I recommend the store
The parcel went 5 days to the Penza region. Holder liked
The fastening is credible! Plastic quality, without burrs, there is no smell. The holder is heavy at the expense of a magnet. In general, I liked it very much. In the kit there are two metal plates: round smaller and rectangular larger. We will test, I hope my Poco f2pro will keep it confident. Thank you store! P.S. Mail parcel did not regret, but the goods themselves are intact.
I buy the second time, mi 9 T pro keeps without problems, the rigidity is average, the phone on the cats is shatatya but never fell.
The quality is excellent. It is fixed reliably, the phone will not fall off 100%.
Order made 11.11. Courier delivered 28.11. Looks even very cute. I'll try to remove it in operation.
Ordered 21.11 for 367 rubles. Got DPD 28.11 The quality is excellent. The magnet is very strong. I take not the first time. I recommend the store and the goods.
High quality plastic. The hinge holds the angle of tilt. Flat magnetic pads are well magnetic, hold tightly. I liked the holder. Delivered quickly. Thank you.
Everything clearly reached 15 days delivery to the door. Magnetic strong force has to tear off the phone, the holder is satisfied.
At first glance, a very high quality holder. Well packed, thin magnetic plates, but very strong grip. Tomorrow I will experience in the car)) delivery is clear and fast enough, 2 weeks in the Moscow region
Nice hold. Very good fastening, with great adjustment and strong magnets.
The holder is excellent, rose tightly in Peugeot 408, the phone holds. Seller Thank you!
Very good quality. The clamping arm is adjusted to the desired length. It adjusts by turning the thickest sphere and is quite accurate. The only drawback is that it has very little length and for according to which car model it can be short.