SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
producto tal igual como lo promocionan recomendable es practico.
suport magnifique, Prix et qualité
Spectacular adoroooooo very good
As described in the product: D
Quickly came the parcel. A little is not convenient for me, then that each time you need to press on the brackets side, what to put or take the phone. But I think I'll get used to it.
Excellent base for phone, amazing. Very safe, because Walk in zones with very uneven ground and it just meets the promised. Note 10!
Extremely well packaged and qui k to arrive!! Just as photos.
Arrived early, product good quality and well packaged, super recommended!
Very quickly came to the Tomsk region. Everything is well, packed in general is perfect, thank you. I did not communicate with the store.
Fast delivery by one parcel. Well packed. excellent goods
Is of great quality and arrived very well packed and well ahead of schedule.
Keeps well with the big phone
Great product!!! No words, some positive emotions! Firmly holds a large phone, the plastic is not flimsy.
Cool looks all quality store recommend. Yuystrozhleave to Moscow. 2 weeks.
Like strong plastic, we'll see on the road, big + that the sucker is self-adhesive
The parcel came in 17 days in Samara, the track is tracked, the store recommend, sent the next day after the order, I attach photos, the seller thanks a lot.
Product as shown, arrived very fast and well packed, excellent product.
Excellent Product, loved. Arrived very fast. Very satisfied. Thank you store.
Delivered quickly, very well packed, good looks
The product corresponds to the description. Externally. Velcro is not very strong. When you try to turn the phone-the whole design falls off to shit. One hand to insert/remove is not very convenient. But maybe I will. The parcel came to Tambov relatively quickly, less than a month. The store only did not send for a long time, the new year celebrated)
Perfect very comfortable, the suction cup gets hooked on the dashboard even though it's rough and doesn't take off with bumps
Packed Bulo Dobra. In the same way, another trimah is a poisonous kupuyu from the tsyogo store.
The length of the roscozhenos is about 20 cm.
Rugged and adhere well to panel car that has streaks that hamper gluing. If not hold, will the windshield. So far, recommend. Arrived fast.
It's the same product in the site
Hello I just received the product and I wonder how to fix the support on the ventilation grates. Is there a piece missing? Best look
Nice product, like de description described
One of the best products segment and material 100 reinforced plastics and rubber silicone self adhesive. Best value.
Seems fine, only the arm is shorter than it looks in the picture.
The phone is good. Norms. Vicoristovati Che does not break through, ale sucker on viglad yakysna.
Very good value for money I like I recommend this store and it is well amballer
The material looks good. Arrived early.
All OK and well packed, as in the description.
Great product. For now it works well.
As in the description, quick arrival. Very happy and serves perfectly for your function.
Very good product and very fast delivery
Extremely fast shipping. Fits my iphone and is very adjustable. Great for the price.
Good quality and super well packaged. Delivered within specified time limits