SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product was shipped fast but took 40 days to arrive. But came well packaged and product looks functional yet not placed in car.
Good phone holder. Fast delivery. Happy with purchase.
Great Phone Holder. Highly recommend. Sturdy, well built and adaptable. Fold up small when not in use. Have used others that are much more flimsy. This is very well designed.
Item received in 13 days, of super good quality, very Of course holds the ventilation system. Really worth it! Possibility to adjust the gap so that the phone is well maintained. I recommend ++++
Got in less than 2 weeks Holds S20 ultra in a bulky case with a ring.
Got really fast. Seller cannon. Product feel super quality. Thank you
Everything is fine, thank you
I arrive fast, it's just as described
Delivery shvidka. I'm not. Zroblen yakysno. Thinking of the side of the foot, it would be possible to call Coli in the phone, Ale is the same, the stink of music on the river. Lower foot Ruhoma.
Very satisfied
All is well. February 1, February 10 took it at the post office.
Great, thank you
Arrived as expected!
The order arrived in 11 days. Awesome holder. I used to use something that clogged the CD, but thus the phone closed the full screen of the camera, and with such a holder only partially. The phone I have is quite large and heavy, but it seems that it will withstand much heavier. The sucker with the lever rivet keeps deliberately. Everything was in perfect condition. Thank you!
Ordered on 20/1, delivery planned on 2/2 arrived on 26/1 in France. Well packaged. Good quality product. Even accepts the phone with flap leather case. Shut up. Easily accessible button at the back to clear the phone. Fits well with ventilation grids. Hold on. Only downside, the "false door" between the ventilation grid and the phone. So with the weight of the phone, on cabbage roads or in the round points, the phone tilts a little. But stay well kept despite everything. I recommend this product
Delivery in Mo month. Quality satisfied.
Conform to the description, I highly recommend this product and the store.
Delivery is fast, bought by stock. Holds tight.
Delivery fast, Holder quality
It's OK! Delivery is super fast, 6 days to Latvia. Thank you!!!
Great holder. Now you can not spoil the cases with magnets
Hello phone trimae. On the floor there is a look, a plastic and a construction of the nadigny. I did not see it in practice. In the box, at the top zachisna obgortka. The goods priishov neushkojеним. I'm stuck)) uncle.
I liked it, it works well, it performs its functions. Delivery even in view of the new year holidays is very fast!
Super shipping fast thank you.
The box is crumpled, the holder is whole, it came to sdek, almost a month and a half
Support delivers its function. The material is good for the price and the phone is stable.
Thank you!!! Good Holder❤
Product as described, works well!
Excellent phone holder, keeps a good phone.
It was 20 days before Kazan. What u wanted, similar mounting designs are not quite suitable for air flow regulators adjustable on vertical axis-shaking when moving along the nervous Road
A beautiful holder for its cost.
The thing is quality, packed perfectly, everything is fastened well, I recommend the store
Plastic Processing is good. The plastic itself is quality. The kind of fastening is not suitable for all machines. The grill is hanging under the weight. The phone holds well A50 Samsung.
Delivery 1 month, good quality goods, liked, bought for 200 rubles
Finally, I found what I was looking for. Phone Huawei Mate 20, in the case of a book with a glass. The thickness with the case in the flip of the cover is 1.4 cm, I.E. In most holders did not fit in thickness. I did not want to shove it. Clamping, spring holders at other holders are tight, when installing and removing, the cover broke. The holder is made qualitatively, plastic norms. The paws are reduced easily, with snapping through each millimeter. Open the legs with a button on the back of the holder (see photo). The lower foot is a simple spring. Suitable for phones from 65 to 92mm wide, in length without restrictions. Keeps reliably, legs with a soft seal. Kept going to Yaroslavl for 2.5 weeks. Everything is perfectly packed, nothing broke. The goods and store are very satisfied. Thank you!
The product corresponds to the description. In the box everything is beautiful. Bought for a share for 170 rubles
Qualitatively done. The phone in it is like poured, or something does not hang out and does not loud, high-quality plastic. Excellent fastening, convenient to adjust as you need. Before Volgograd, the parcel went three weeks, sent the parcel after payment the next day.
Keeps well and keeps well
Packed well, delivery fast! I advise the store. Quality goods. 11 iPhone holds
Good fastening, you can take.
The store shipped quickly and packaging is excellent and very beautiful thanks to the seller and strong and bear.
Good phone holder
The store shipped quickly and packaging is very excellent and excellent for Mobile
Easy to install. Keeps phone firm in place and never falls from vent.
This is exactly what I was looking for! Easiest installation, fits perfectly in any vent, doesn't look tacky or in any kind of way of view, and moves around 360 with no struggle. Would buy again!!