SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy bien para mi s21 fe 5g y aún sobra un poco más de espacio.
Well packed, no damage, got quite quickly
Came in this perfect, very well packed and not take long.
Quickly came, good
The order was processed within a day, the order came within a month Corresponds to the description, keeps well With the store did not communicate
Auto-trimah! For your reception-Super! It's not like packaging. Everything is good, it's easy to finish, on a smooth surface. With the Russian on the arc of the yamistim of roads, zvisno, the phone of the trochi trukit, ale on the good road-idy. Recommend!
Great holder. Everything corresponds to the description. delivery is fast. Thank you store!
Great product, can endure well my phone, it is very heavy (Legion phone Duel 2 Pro). Super fast without fee
Delivery to Mo 15 days, quickly. Packed very well. The sucker holds tight. The store and I recommend it.
Excellent thing, sent quickly enough, packed reliably, sits tight. Without the phone a little shaking in motion, with the phone everything is super
Everything is super, thanks to the store. Delivery fast through the mostomat Pyaterochka.
It looks neither like in the photo. Flimsy construction. Money is not worth it.
It came quickly in a stop, packed very well (in a blown package). Many thanks to the store, I recommend it to everyone
Description exact. The plastic is pleasant in appearance, and in the live it looks more interesting than in the photo. Came packed in a small inflated bag. Was disassembled into two parts: the holder itself and the bracket with the suction cup. Adjustable and fixed in different positions. The smartphone can be installed vertically and horizontally. The sucker has not yet tried, as I attach and use, I will definitely add a review. The lower support (rounded fork) is slightly flimsy, I do not know if the uncarefully applied load will withstand.
Quality holder, on all legs silicone stickers, the phone will sit perfectly, there will be nothing to nap about. You press on the lower levers, the main grips of the phone move. Straight recommend!
Good quality and fast delivery service. thanks
Does not shine like in advertising, but it seems like norms. The main thing is that the sucker would hold!
I liked it
Convenient holder. Installed in the car, keeps well. There are rubber bands in contact with the phone. Does not rattle when driving, delivery to Zaporozhye 14 days. Thank you store.
Good shopping, excellent material and paste very well on surfaces
It came quickly, with other orders. Packing is Bombay. Sticks on the dashboard perfectly! I did not communicate with the store.
The goods arrived in 2,5 weeks. Packed well. It is well attached to the panel and holds the phone well. Seller recommend.
Fast shipping. Packed in air bag without box. Everything is intact. Comfortable, beautiful, durable.
The thing is cool. Any provenance. I like it very much
The holder corresponds fully to the description. The phone is fixed well, even firmly. The store packed in good protective packaging. the goods arrived intact. I advise you to buy such a holder.
Quality, good plastic. Made mounts for smart, where the volume Cachel and the button off on different sides. Because if on one side, and install in the bottom mount, but the clamp of the battery falls on the off. During the ride did not fall off: suction cup and adhesive base
It looks beautiful but has not yet used, it will be visible whether the phone holds well
Wonderful between cost and benefit. Very practical. Loved
Thank you. the thing is good, let's see how long it will last
Payout date: 2021-10-03. Uploaded: 2021-10-06. Only 2021-11-18 the item left China !!! The package returned to Dongguan twice for security reasons. Arrived in country: 2021-11-25 The product is well packed and not damaged.
The store sent the goods quickly, the parcel for a long time walked around Russia. the holder is good, the phone keeps reliably.
Fast shipping. I did not check the work. Corresponds to the description.
Assez stable j’aime
Zamovyv 11.11 came 24.11 on wiglade garne, the Che is not prikryplav Packed Bulo feino
Delivery to Minsk is less than 1 month. Corresponds to the description. Plastic quality. The phone keeps securely and to the dashboard sits tightly. On the sucker is some sticky composition covered with a film.