SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gostei do suporte, achei que seria mais robusto, mas confere com as descrições. Chegou antes do previsto e vem bem embalado.
llego bien y día antes de lo acordado, bien protegido y queda probar si realmente es eficiente
Excellent merchant. Shipping the products in the ”absolute” packaging. The quality looks just perfect.
It was packed wery well. Everything its ok. I’m satisfied with the product.
товар отличный мне очень понравился продовца рекомендую и товары ево тоже проверю держатель в машине потом дополню отзыв
It was good quality and fix it mobile also, It was so strong
super
muito legal gostei
Se and bien
super rápido e bem embalado chegou perfeitamente.
생각보다 컬리티도 좋고 튼튼합니다.
Like looks very good
Lacked a rubber fastening of brackets. No rubber green!
Excellent and well protected in shipping
Very good product. I arrive in perfect condition and quickly recommend them
It came to me earlier than expected and is appreciated. Thanks
Like the pictures, I thought it would be worse, although I was quite impressed.
Ótimo
Good material, arrived fast, all well packed, resistant, but for polo HL not fit the inner rearview support.
Delivery in estimated time. Meets expectations according to specifications. No problem with 6.2 inch large phones
Great job
Excellent, easy to install and undistorted to view
All right, now test vehicle
The product arrived quickly and appears to have good quality. Unfortunately should be very limited to view it can use for tested in two different models and not serves and. No. The store is serious and promptly released to make refund opening dispute. Only should update in which view really serves.
Good
My car is Toyota Voxy. I think it's a very good product. However, it was narrower than the width of my rearview mirror and fell with my cell phone while driving. I asked the store for a refund and the refund was correct. This seller is reliable. It is recommended to check the width of the rearview mirror stay bracket before purchasing.
Came with a broken hull. Very flimsy packaging.
Everything works as it should.
Received the product same as advertised! Arrived on time! Still not tested but like the material and its versatility, because u can leave in various angles
Great product and great store only problem is Q base where fixed to hold the support not all cars being small but still is a good support
Arrived fast equal to description very good quality I recommend
Pretty good or with good quality at a good price
All OK
Good product fits well as it says to mirror or other areas and firmly holds the ideal cell phone for various sizes
All is Well) although the parcel was healthy in Mint, but everything came safe and sound) everything is super)!
Good product. Sin have two equal angle settings and then the second one is a bit pointless. It would be appropriate to rotate the second of 180 °. A little unstable with smartphone over the 170 grams of weight.
It looks very good quality