SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After a problem with the local company in my city I finally got my purchase, although the promotion photo looks thicker and firmer the rings, I am equally satisfied with the purchase as they are very cute, thanks to the store, I recommend it.
The stone is of a lighter colour, more a turquoise blue than a night blue.
Very beautiful ring, as it will be worn I do not know. Everything corresponds to the picture and description. Size 6 goes to 16,5
Why 4 stars? Because of the screaming stone. By shipping came earlier for this thank you.
It came in two weeks. Russian size 15-16
Fast delivery, size well, good quality
Beautiful
Very nice, Crystal shines amazing. Size 5 only fit on these two fingers.
Pretty rings, not quite as good of quality as the pictures but good for the price.
Product like description
For price and quality.
Very beautiful and bright and clear and make sure the measurement before you buy it
very nice.
perfect, its 3 separete ring. love it
Lovely rings for the money.
The ring is very beautiful
Very beautiful, good quality, brilliant, I recommend the store, the order does not take long.
Good rings, the color is similar to gold, let's see how they behave after socks.
Even though I asked for the smaller size, I still got big but they're very pretty, it's but don't fade.
Amazing, loved.
Beautiful rings.
Beautiful, just like the picture. Well done. She was invited to ask again at this shop. Thank you
Beautiful, wonderful, super recommend,
Delivery fast beautiful!
beautiful!
Beautiful! Recommend
хоть здесь размер положили, какой заказывала!
I took 11 the size looks beautiful very chic, I do not like it qualitatively made I recommend
Beautiful, well packed, thank you. Fast.
beautiful
Very very very pretty. Well worth the penny's they cost. I will definitely be using this store again.
Rings are very small, very well made. Tasteful. Recommend the most. 100!
Very nice
In Moscow came in a month. Rings are cool!! 18 size all. Oooh thank you very much to the store. Came together with another set of rings
Beautiful, they look a little fair but they look beautiful.
Very voluminous, made medium, for a change for this price is very good!
Super beautiful in the finger. I think j. Would recommend more but with other colors
Very good quality, thank you all super
Pebbles shine, the ring itself looks good. For such money is excellent. Even if it gets dark-it's not a pity
Beautiful rings. Quality is good.
Very cute ringlets.
Very pretty & not flimsy. They feel pretty sturdy. I would buy these again. Fast shipping too
Perfectly done
Good quality and fast and free delivery thank you
Is OK. Only the shade of "Gold * one ring is slightly different. And so, norms))
Chic
recomand frumoase ca in poze
This ring set is beautiful
Very beautiful
So far the rings looks OK. Can consider to buy for the price charged.
Size 6, I should have ordered 5 to serve me on the other finger tie alliance, but the truth is not wrong, although it is not gold plated but rather pulling to a pink color. I hope the stone lasts for a while, I'll still pour you clear nail polish.
Pretty rings... for this price, do not hesitate.
Long reached Voronezh. But still came. To the mailbox. Rings are cool.
I arrive super fast in less than a month.
Beautiful. Same as the photo I asked for size 7 I'm a little big. The next one I'll ask for 6
Enchanted with the rings looks good quality and very pretty and elegant, the only color of the stone is different than in the image is more turquoise, still beautiful
The stone looks a little fake but everything else excellent especially for q have large sizes
The stone at the ring is lighter. And so-I liked the kit very much
It's small and very seen of fantasia but it's 3 thin rings for Golden Lady.
fabulous quality. thank you
Very beautiful
A quality beautiful ring, each of the three rings can be worn separately. The stones are blue, not blue.