SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful watch at the best price in your box
Handsome Reloj.
Quality Excellent price Arrived early, thanks
Everything perfect, great price ratio, very accurate store
Very elegant watch, excellent value for money, match the description and fast shipping. Recommended store.
Excelente
Excellent watch highly recommended
I like it, let's see how long the store will work
Excellent watch every day function. Well in case
Excellent clock. Very nice is the 5th I buy.
Beautiful as the photo
Very beautiful indeed
Surprised me, my wrist is not so wide and it was exactly perfect, now it is to wait and see how it behaves during the time. Equal to the description.
The second hand does not stop well
The company I did not deliver the order I had to call them to deliver the package
show
Watch is worth the money. Recommend to everyone!
Beautiful watch. Sorry that after two days the baterij blank was!
Good and beautiful texture as described
Watch Received in good packaging and working condition But Chronograph hand in the middle small dial not at centre(60) see pic 2 other than that perfect strap flexible and soft
Watch Received in good packaging and working condition But Chronograph hand in the middle of small dial not at centre(60) see pic 2 other than that perfect strap flexible and soft
Good watch. Came quickly in 8 days. Everything is quality. I have a small and narrow hand and it looks normal not large. For such a price is certainly very good. The battery inside the watch is.
Super
Very beautiful watch surprised me!!! Top
it's perfect. fast and accurate delivery. thank you so much
Watch very well packed, high quality. Edges through scratched believe it because of friction with the box… More Beautiful and high quality.
Top.
Very good.
Like bracelet pretty hot heheehe simple but cute for occasions
Very nice watch with a SUPERIOR finish. Packed in your box with pad like expensive brand watches. Very comfortable and light weight silicone strap. Of the best watches I 've ever bought on this catwalk. Very satisfied with the purchase. 18 days to Spain. I recommend 100X100
Product conform to description, good packaging, fast shipping to Algeria within 20 days received the product, store responds to messages Note: I bought two hours in the collective purchase period, you can not choose the color, but you are bound by one particular color
The watch is very beautiful, as its packaging. Looks well made, material quality.
Very good
Correspond to the description. Beautiful comfortable. But as always, the arrows on the extra dials become screaming.
The watch is very beautiful like the description all working perfectly arrived fast here in RJ enjoyed…
ótima qualidade
Loved it!! Watch perfect, delivery super fast. The store is Congratulations
The watch surprised me, the silicone bracelet is very comfortable, the watch is very neat in both its assembly in packaging. Recommend!
Very good and beautiful
Good looking מדיוק store וארוז good
Good quality and very fast
Looks Like great value!
Excellent quality, let's see in work, but you can see what is done on the conscience. Pleasantly heavy, all the elements are akuratously made and fitted, I recommend the manufacturer and store!
very satisfy, look high quality and as described thanks
Less than 10 days coming from your purchase 03-10 until 11-10. For price request shows a good quality, especially on silicone bracelet, the price note on watch case material and sound that it produces to touch it. Well packaged with presentable with instruction manual and warranty card. Good buy, nothing.
All Hood...)))
Well received, beautiful product