SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
JEWELRY MAINTENANCE:
Very beautiful ring. Slightly small. Delivery to Estonia in the combined parcel took 27 days.
Amazing!!!
The ring is beautiful, but the color is pink. it looks beautiful. it came quickly. Seller and recommend
Cute recommend
Very beautiful, but it came more like rose gold. The picture is slightly different, but it's so beautiful that I do not care.
Cute ring, looks like in the photo, the size matches.
This is the second ring, bought for mom. A little pink than gold. But it looks great. My hands with soap several times a day-in a month did not get dark and did not change.
Malomerit on the floor mm, you need to consider when ordering you
Beautiful. A little pink than real gold. Received for 3 or 4 weeks.
Very nice I loved it thank you very much the store came very well
Thank you very much. It's beautiful how many times it will go.
Size a little small but very pretty the color of the stone is great but the color of the ring pulls on the pink
Very beautiful, my wife love
Very beautiful, as in the photo, though very thick metal, fingers tightly do not wash off, but these are trifles, for such a price-that. Unrealistically beautiful, unfortunately the water is very afraid, a little oxide on the finger :( (
gorgeous.
OPIS is accurate, all is included, the spirit of the mylias is a pretty ring, yakysna is outdoor. Podivimoya yak ring himself to lead 3 o'clock, ale times the fireplace vibliskuyut, it's presentable. The salesman went to the great city at once with his goods. I recommend this product
11.11 payment 13.11 shipping 14.12 shipping to novgory region united parcel
The ring is beautiful but the size is small, although its size was ordered
It's more pink gold
As in the photo. Beautiful. It is more red from the shield. The size does not correspond to the mesh. Time on the floor of a centimeter, if not more.
The ring is beautiful, the size matches! Thank you store! All parcels came in one delivery!
Liked and quickly reached
Arrived in less than a month. My number would be 5, but how had bought the 6, knew that would be great, but am satisfied, product quality is great and it is more beautiful than the pictures.
Size 7, 17,5 came up Looks nice
Very beautiful ring!
Beautiful piece