SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the moment I have received it for 20 days and it has worked very well, and of very good quality
Came earlier than expected, nice. All in one piece. In the kit Additionally two protective glass. Simple control figured out quickly. I am satisfied with this purchase, I recommend everything.
The parcel arrived very quickly. The watch is good, looks very good. While the voice assistant and Bluetooth calls do not work, the rest is all working. I will test.
Satisfied with the hours, did not expect this from them. You can call from them, receive calls, answer calls, view messages from mesengers. There are 2 games. Quickly found a common language with the phone. You can still listen to music. I'm very satisfied.
It came to me before super fast time arrived
The watch was delivered very fast. The quality is perfect. Works very well together with my Xiaomi 12 phone, nice to wear, it's a perfect smart watch for me. I am very happy with it
A fast and interested store. Thank you. As it looks in the image. My daughter liked it very much. I recommend it. There is no need to pay a lot of money just because of the brand.
Super watch! Even set in Dutch. Within 2 weeks I even had the watch in the house. Seller and watch definitely recommended
Excellent quality, very precise functions .. Thank you. Thank you.
I'm thinking pumpkin is better than picanha...
The bracelet is satisfactory, the battery holds up for several days, the heart monitoring is constant, blood pressure only gives above the 140/80 when it is no more than 120/80. Delivery was made on the penultimate day of the deadline by account of the Brazilian Post Office.
The year-old of the Clard of seizures in the pre-solar opanuvanni. A time of purchase.
All good Charge for Tizhden
Excellent, robust, each charge lasts 5-7 days, very happy with the purchase
The product is exactly listed in the description, measure your blood pressure, physical activity, sleep cycles, quality Vs price is phenomenal...
Excelente Smart Watch.
Beautiful product, fine craftsmanship. I would like some more dials that are not for kids, but it's OK. I hope I'll find a spare strap, but for now this one looks sturdy.
thanks so much Very fast delivery
Surprisingly very good watch ..!! Easily tuned to all parameters. Fairly accurately showed the pressure and heart rate ..
Very good the product arrived fast I am satisfied thank you
The perfect and perfect watch is great and works well but the Bluetooth is interrupted
Description such which, fulfilled. Well packed. Very comfortable, tested and satisfied.
Cheap and angry. Took hours for long forays into the forest for fishing, when Apple Watch is not taken out for the duration of work without charging, and besides, it is not a pity to apply them drunk on pine. The charge for the week is enough for sure, he displays notifications from the phone with text, calls pass, you can use it as a Bluetooth column. Plus Minus sensors display correctly, except for pressure-here you are always an astronaut 120/80. For 2000 rubles an excellent choice, plus very fast delivery in 10 days from China in a package. Of course, the functionality is limited without the possibility of expansion, but it is a sin to complain for this money. Recommend for unassuming people.
The last year of the norm, came to the public. There were 3 tizhni. To be scornable fake bolts. No more dough
very happy with the watch itself everything seems to work well so far apart from sms messages , they won't show up on watch can not seem to be able to sink with watch for some reason other than that all good
Very good, recommend and the store is ball show, very attentive and honest.
Does exactly what it's supposed to do, it's very nice.
The watch is good, I ordered it black, and I received it green. Time must be like that. I recommend the store.
package was wrapped up nicely, watch is very nice as well. good buy
Good product! Easy to move, hard to just find the app
BEWARE: These smartwatches share a similar OS, apps parts, hardware, enables the low prices here. However regarding this specific watch various customers did complain: error with blood pressure BP, reports about 135/82 instead of real measures. After missed time to complain and shop was not helpful ordered again, and again same error with BP. Same with another smartwatch, however second order watch BP measure ok. Sad thing about this: can't expect 100% reliable products, return and refund process is tedious, easy to make an error and loose your money. If it was better, I would order e.g. smartphones from here. This is some real advice, not taking your time with unboxing or praise of logistics, which work with high although not perfect reliability. Image proof: two of these watches failing, another smartwatch working, look at the values from last measurment just completed seconds before taking the picture.
Very happy everything as the exelente video says, very Well packed, it took me a while to arrive but it was worth the wait, thanks to the store
I tell you the watch is very nice it complies with everything I said, it arrived very quickly I am very happy
Thanks to the store, the product arrived much earlier than the scheduled time. good watch.
In the ad states that the watch is waterproof, and after two shower baths the same stopped working. The watch is very beautiful, but unfortunately it is not water approve as it says in the ad. Awaiting refund.
Hamar megérkezett díszdobozban. Nagyon jól mð ködik, sok funkcióval. Párom nagyon elégedett vele, eddigi legjobb okosórája.
fast delivery,nice watch,not yet try.manual lacking of details.try to figure out.
ur fantasitc i was worry but know i put my trust on you
so nice watch, i real like it
Excellent service, very fast and the product is as described, 10 of 10
shipped on time and arrived in good condition
Viskas Puikiai Veikia. Atrode visai Gerai.
Well I ordered the rugged military smartwatch and UPS says a delivery and now they can't find it. I've got 3 of the government and they've lost them all other net. The products I have got a good.
Arrive before the date super Connected watch easy to use I recommend
Watch is very good, fast delivery.
Pits!
Works perfectly, and the battery is excellent
Good afternoon arrived right looks very good
Has arrived faster than expected and in good condition too.
Excellent quality software stable and easy explainable. Highly recommended.
The watch is beautiful, but wearing the cord is torture! Unfortunately it is not practical, I had a hard time. Ideal for big-case clock lovers like me.
Awesome!!!!
Arrived before the estimated time, very well packed, it is of exelent quality, much better than the product described, the instruction manual comes in several languages
Very good watch , good packaging,shipped fast, and received fast. Recommend! P.S:There is no protective screen in the box.
I arrive soon to NY. I like it because it shows oxygen saturation.
Very good store, material with good construction
Arrived before the perfect and robust deadline .. Now and use and see how tough it is...
A week after use, the screen was broken, tingling, and then the screen is turned off.
very good product. thank you
Thank you very much like the watch in the image, thank you very much if there are friends who will buy from the turkey, thank you very much about the store.
Very nice looking watch, nice packaging, looks bigger in person, havent tried it yet, when i do, ill write some more. So far so good.
looks good
The smartwatch arrived complete, very good material, it complies with what was published.
Excellent watch very well designed, many functions, recommended.
It’s very good thanks
Very nice watch. Good quality.
Package delivered fast. Good item.
I bought the product on February 12, I bought a whole end of artvine from China on February 27, the product has excellent price good fast delivery, I am satisfied with everything shopping. Thanks ali exprees ..
super, I highly recommend it
First time I buy and I am 100% satisfied ....
Cute watch. As I announce. I recommend
Very good watch!! I will buy again in the future the man attentive to all thanks ..
Amazing watch
OK, check it out. I recommend it Only a little bit gets clenked for a little while but it's fine
Delivery very on time, everything is very good, it is great and it works very well. It is a very nice and functional smartwatch.
for price is affordable, really i like this smart watch. i recommended it for daily use
Accurate and fair store highly recommend
The product arrived in 1 month it turned out well as I expected Thanks
Very good product, good quality. I just can't yet configure it so it doesn't disconnect from the Bluetooth. On everything else excellent.
genial
The truth that exelente for 30 ¥ I can't expect a better thing
As the item description says, it's a robust watch. Given the price, rather low, I did not expect a watch of such quality. Very good watch, intuitive, responsive. A lot of useful functions. A complete, multilingual connected watch.
Arrived well before the scheduled date very well packed congratulations to the store recommend
nice design, the connection with telephone and calling, sms are still chalenging me.
All would be OK but is one minus-reach lose when oddalę from phone ca 4m. Unfortunately it is not comfortable in używaniu.
Excellent watch would buy again thank you store
Smart Watch arrived before time, is consistent with the description and time will show how will functioned. According to me successful purchase..
Smartwatch very cool well made and has all needed functions
Arrived before the specified date thank you. After Customs arrived with PTT cargo shipping fee did not come out. I'm glad that. I'm using it right now.
Good product, looks good quality, works well.
Great watch. As described. Haven't used it for a long time, only received the parcel
Super top product, beautiful and comfortable watch great cost and benefit.
For now very happy with the watch
Well received, this watch is beautiful, thank you.
Compliant with the order Received very quickly less than 10 days remains more than to try
delivered before time stated very well boxed excellent quality at a good price would definitely shop again... love it.. absolutely brilliant
I arrived much earlier than I expected, the attention of the store always perfect very well packaged very safe only for a while with which I am delighted I will buy again with this very serious seller super recommended.
Arrived in the perfect packaging very fast delivery and on the watch I will still call
parfait
The price is cheap and I like it. I'll take the time to use it.
I received it quickly, the product is excellent, the application works very well so satisfied with the store and the store, the packaging was very high
Exact to the item that is mentioned, it has arrived faster than anticipated. The watch looks good quality. Ergonomic. Came with no battery. It has many functions, I am waiting to do more tests, but at the moment very well, very happy with the purchase
It looks spectacular, thank you very much, arrived quickly, in a few days I will inform you how he behaves
Φανταστικό. Υπεροχο. Εφτασε πολύ γρήγορα
The watch is excellent, it works great, I love the size
Good quality product I recommend Arrived super fast
Great watch. Works great. The battery looks like it lasts. Big screen, exactly what I was looking for. Arrived earlier than expected. Advice.
I have a speaker phone... music I can hear... the call is earphone... but the menu operation is a little... Korean menu!...
Perfect size, comfortable on the wrist and system that offers various features in a very simple way, I love it.
Thank you for your prompt delivery, looks great, not yet started, so feedback about action napisze later
süper süper thank you Ali express
It come so fast ! Quality is very high ! Its soo cool ! Thanks and greetings for saler !
The perfect for my self. Love the watch to the max. The smart watch is just on point. Checks all boxes
Beautiful watch, fast sending