SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dwanco (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dwanco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods are good, the goods are satisfied, not sure 120 degree view, the picture quality is good.
The goods came in 14 days. Everyone is satisfied with the monitor Mount except: The screw does not tightly clamp the Mount
Regular video peephole. Very easy to install. Hung him in two minutes. It was longer than the old eye. In general, I'm very pleased with the goods. Now the child does not need a stool to see those who are outside the door.
Everything works
Just what I ordered and arrived in perfect condition and before time very f, easy to install
Delivery is 3 weeks. packed well enough, but still the box is worn, inside everything works. The viewing angle was much less than the usual door eye. But 120 degrees claimed probably is.
Product really really good, Assembly simple, working on 3 AAA batteries, ,ראוים excellent, recommend heat came pretty fast, תול Weekly
Looks good, tested all works fine , didn't assemble yet on the door.
Delivery came quickly 12 days to Tatarstan (16 days were indicated). Packed perfectly, everything is included. The eye is easy to install, the quality is excellent.
Recommend
I don't know why they praise him. I didn't like... The review is not at all what I would like .. The usual door peephole showed much more and much more could be seen, and here it is straight .... And all...!!!!! You can not see the bottom and sides, only a straight piece .. Yes and turns off quickly .. To see, you need to turn on several times... Peephole. I wasted my money. 1 plus this, installation, fast and easy.
Packing is good. Even the mail will be very difficult to damage. Works, it can be seen normally.
All norms.
Everything works, the image thought will be even worse for this money. I'll install it on the door-I'll add
Sending the goods fast delivery a little less than a month, delivery in exactly appointed time. The store is excellent, sociable. I asked him to pack it well, which he did. The goods packing is excellent, blown package, box and paralon packing. The product fully corresponds to the description, came a whole and working. In a set of 4 bolts of different lengths, so I think it's suitable for any door, I still did not put it on the door. The product is satisfied, it works in lighting, at full darkness of course, neither can be seen. Goods quality, let's see how much will work. I definitely recommend the seller and the goods. I put 5 to the sellerAnd wish all the best and success in business.
From order to mail 23 days. The installation took 5 minutes. Works.
Guta velmy ditched jump! Are you thinking of pats the Li Yago Tabe? I'm admitting-so! Yakastsh 12 Z 10, USO pratsue shykoshna. Raxonduyu.
Excellent Product only have problem after connecting camera T plugs
The parcel came whole. It's all right. Seller recommend.
Simple video peephole, easy installation, for children and pensioners the most that, and so to put such an eye is convenient.
The camera is excellent, in fact, the background is gray and well viewed. not mutny. there was no reason to communicate with the store. The parcel is packed in the best way!!!!! And came for the shortest possible time.
Good picture quality and viewing angle
The goods came quickly! Packed very well, box and in box all totally whole. Very good quality goods. Exactly what I wanted. Simple and fast installation
package arrived i perfect state, was exactly that i ask
All excellent viewing angles and quality are good
Fast Access 2 days
Packing is good. Everything works! The installation took 15 minutes. Recommend.
Came exactly what I asked. Well packed. Arrived ahead of schedule. Already assembled and already works well. Seller 5 stars.
The order corresponds to the description, came quickly, everything works, the installation is simple, managed in a few minutes, thanks to the store, I recommend!
Received, packed wonderful, the plug is so inserted, only after loading the batteries. There was no need to communicate with the store
Packed perfectly, all whole, not yet installed.
Perfect Todo, looks and works nicely. It is placed in a few minutes (the instructions are in Chinese that if by fate they put me without trouble). Very comfortable for people who fail well to the peephole.
Packed well. A great thing.
It for two weeks. Packed well. Works. Eye color and frame dark brown.
Vedy fast shipping, 10 days with courier parcel service to Slovakia. I am very happy, you made my day. Thank you
Came well packed. Quality is good. Very easy to install. Display quality is reasonable. Overall a good product.
Product 3 stars, with a more for the speed and packing. To Swatch, two pictures in the same spot: the first made with peephole purchased in 2016 and the second, the Awapow .. perfectly seen both the angle of vision as the resolution pretty best in which have installed. The Awapow, regalare. However, as a function of the price, Is acceptable and has a good furniture finish, failing in the angle of vision and a bit on the quality of image, from there it gather it has 120 grees or 2 megapixels. Greetings. P.D. Write without accents because it allows me to send the valuation of another way.
All good. store recommend.
Quality Excellent delivery on time advice!!!
It works, it needs to be installed
Good arrived with short lead time. The screen of the camera isn't really optimal you see warped.
I liked it very much, it came very well packaged and protected. Everything perfect on the inside and looks good, even when it's a little darker you can distinguish, at super Good Time Thanks! I recommend!
Uređaj them isporučen odlično zapakirano and zaštićen. Kvaliteta odgovara description no camera uređaja them neispravna (isprobano SA identičnom kamerom kupljenom par mjeseci ranije for stranici ESCAM) Reklamacija me nije uvažena !!!
Thank you, the piece is good, but there is one thing but, not a raging video eye, the cost increased upon receipt at ~ 20 $, the Customs took off. For what I do not know. At least it turned out cheaper than to buy on the spot, but a nasty siege will remain for a long time .....
Well received it needs to be mounted, but I 've tried it and it works well
Thanks I am very satisfied Highly recommended
Sending fast enough. Well packaged. Matches the description. Not tested yet.
Perfect I arrive in 15 days all great
Great. Really very easy to put on. Works perfectly Super HAPPY
Fast Delivery (16 days), very well packed. Easy to install and works perfectly. Very happy with the digital peephole. Instructions in Chinese and English.
as I ordered
Product good quality fast shipping
Package well packaged. Easy to install.
Ordered 3.03.2022, took in the mail already 16.03.2022. The order is packed in air protection. It's whole.